Telefonica UK Limited

Palo Alto Networks from O2

Palo Alto Networks(PANW), the global cybersecurity leader, is shaping the cloud-centric future with technology that transforms the way people and organizations operate. PANW’s mission is to be the cybersecurity partner of choice, helping address the world's security challenges with continuous innovation, seizing the latest AI breakthroughs, analytics, automation, and orchestration.

Features

  • Complete network visibility of all applications regardless of port
  • Visibility of all users and groups for policy, logging
  • Available security solutions as VM, Cloud, SAAS, Endpoint and more.
  • Identification and analysis of unknown malware
  • Customisable and rapid-responding URL filtering
  • DNS Security applies predictive analytics, machine learning, and automation
  • Identifies and prevents exploits and malware at the endpoint/device
  • Provides security for direct-to-internet and SD-WAN projects
  • Multi-Public Cloud PaaS & IaaS security
  • Detection of cloud configuration drifts & compliance violations

Benefits

  • Reduce your risk by identifying/blocking zero-day malware
  • Collapse multiple separate security services onto a single platform
  • Cost effective service supporting all environments (small or large)
  • Flexible policy-based access for different user group requirements
  • Proactive approach to detection and prevention of cyber-attacks
  • Detailed malware and threat analysis and reporting
  • Control access and protect data in sanctioned, tolerated SaaS applications
  • Block access to unsanctioned SaaS applications
  • Support for Amazon Web Services, Microsoft Azure & Google Cloud
  • Connect mobile users on any supported device, anywhere and anytime

Pricing

£118.00 an instance a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud_framework@o2.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 3 5 8 0 1 8 2 0 6 1 0 1 8 6

Contact

Telefonica UK Limited Steve Smith
Telephone: 07834 571216
Email: g-cloud_framework@o2.com

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
Not applicable.
System requirements
  • Refer to Service Definition document
  • And please cntact O2 for further information.

User support

Email or online ticketing support
Email or online ticketing
Support response times
24x7x365 Support
Priority 1 (Critical) - < 1 Hour
Priority 2 (High) - 2 Hours
Priority 3 (Medium) - 4 Hours
Priority 4 (Low) - 8 Business Hours
Support Service Level Agreements (SLA) are identical for Monday to Friday and Weekends/Public Holidays.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
All products come with a standard support offering included which entitles the customer to 24x7x365 email, telephone and web support.
A dedicated "Resident Engineer" is available as an additional cost.
Please contact O2 for additional information.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Customers are able to self-install the software, however customers can request for chargeable professional services to assist with deployment , technical support or technical training.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Please contact O2 for additional information.
End-of-contract process
Please contact O2 for additional information.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile support is provided via VPN
Please contact O2 for additional information.
Service interface
No
API
Yes
What users can and can't do using the API
Please contact O2 for additional information.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
System can be configured to specific needs.
Please contact O2 for additional information.

Scaling

Independence of resources
Auto-scaling of the Public Cloud service to ensure users are unaffected by variations in other users' workload.

Please contact O2 for additional information.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
Palo Alto Networks

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
Less than once a year
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
Please contact O2 for additional information.
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Please contact O2 for additional information.
Data export formats
Other
Other data export formats
Please contact O2 for additional information.
Data import formats
Other
Other data import formats
Please contact O2 for additional information.

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.9% available.
Approach to resilience
Please contact O2 for additional information.
Outage reporting
-Public dashboard
-an API
-email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Please contact O2 for additional information.
Access restriction testing frequency
Less than once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
Please contact O2 for additional information.
Information security policies and processes
Please contact O2 for additional information.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Please contact O2 for additional information.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Please contact O2 for additional information.
Protective monitoring type
Undisclosed
Protective monitoring approach
Please contact O2 for additional information.
Incident management type
Undisclosed
Incident management approach
Please contact O2 for additional information.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£118.00 an instance a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Please contact O2 for additional information.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud_framework@o2.com. Tell them what format you need. It will help if you say what assistive technology you use.