PeopleFluent Limited

PeopleFluent Compensation

PeopleFluent Compensation enables enterprise organizations to design, model, and execute end-to-end compensation programs. We help HR leaders align rewards with organizational strategy and employee performance to motivate your workforce, boost retention, and drive productivity.

Features

  • End-to-End Planning and Execution
  • Configurability and Extensibility
  • Manager and Employee Communication Tools
  • Role-Based Visibility and Insights

Benefits

  • Automate and manage compensation programs in one, secure solution
  • Configure formulas and calculations to match your rewards system
  • Foster a world-class employee experience with transparent, effective communication
  • Use insights to refine compensation strategy as a competitive differentiator

Pricing

£10 to £50 per user

Service documents

Framework

G-Cloud 11

Service ID

1 3 4 3 5 6 9 4 3 9 6 4 5 2 9

Contact

PeopleFluent Limited

Kaleb Jessee

+1 270-320-7724

rfpteam@peoplefluent.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to PeopleFluent Talent Acquisition, Talent Management and PeopleFluent Learning
Cloud deployment model Private cloud
Service constraints Requires native XMLHTTP support be enabled when using Microsoft Internet Explorer to access PeopleFluent Compensation worksheets with a fixed header.
Resizing dialogue boxes to be smaller than the default size may occasionally result in some screen elements being cut off. For best results, keep the window maximised (to at least 1024 x 768), and do not resize dialogue boxes smaller than they first appear.
It does not support using the Undo function when editing text areas with any version of Microsoft Internet Explorer. This issue is caused by a functional limitation of the web browser.
System requirements
  • Microsoft Windows 7 & up
  • MacOS X 10.13
  • Microsoft Edge (latest stable release)
  • Microsoft Internet Explorer
  • Mozilla Firefox (latest stable release)
  • Google Chrome (latest stable release)
  • Apple Safari
  • 2 GB RAM or more Minimum: 1 GB RAM
  • Dual Core, 1 GHz Minimum: Pentium 4, 1 GHz
  • 1280 x 1024 pixels, higher Minimum: 1024 x 768 pixels

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We provide 24x7 emergency hotlines with prompt response times to handle Severity 1 issues (when the application is not accessible). For other issues, current support hours are Monday through Friday, 7am - 6pm (GMT), and 8am - 8pm (ET).
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Subject to Contractual requirements.

Standard support features include:

Dedicated account manager who acts as a main point of contact to manage the relationship between your organization and PeopleFluent.

Clear, severity-based prioritization that enables objective conversations about which needs should be handled first.

24x7 emergency hotlines with prompt response times to handle Severity 1 issues (when the application is not accessible).

Global support team to shorten initial response times for major issues. We have support team members in the US (multiple locations), Canada, UK (multiple locations), and the Philippines. The support team works closely with engineering teams in the US, UK, the Philippines and Hong Kong.

Issue management via web-based support channels. Report your issues and questions through our case management system, Zendesk, which is monitored 24/5 during published support hours.

Inbound phone support for PeopleFluent Talent Acquisition and Talent Management during published support hours.

Client administrators are responsible for providing first line support and should receive and address all initial support requests, escalating issues to PeopleFluent as needed through the support channels noted above.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Client training is available both during implementation and after go live. Our team will consult with you during implementation to determine your specific training needs. Our Implementation Overview documents the process in detail.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Upon contract expiration or termination, PeopleFluent offers clients optional professional services to provide them with a copy of their data in an agreed-upon format.
End-of-contract process -

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Our solution was developed using HTML5, enabling users to access our Talent Management solutions from PCs, smartphones, tablets, and any other device. Responsive design automatically adjusts content to fit any device at any time.
Service interface Yes
Description of service interface Role-based user interfaces allow key personas (employees, managers, HR business partners and recruiters) to perform actions related to talent processes including requisition creation and approval, job posting, applicant screening and hiring, employee onboarding, goal setting, skills assessment, performance coaching and assessment, career planning, succession planning, organizational modelling, and compensation planning. Each process is accompanied by a set of configuration tools where process administrators can design user interfaces and configure business rules and workflow processes. The service also provides mechanisms supporting the designing, running and distribution of operational reports and business analytics.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing We always strive to meet or exceed WCAG 2.0 AA standards. To ensure this, we test all visual design and color choices to ensure proper contrast for readability, as well as ensuring text alternatives are available to non-textual elements. With regards to more of a content and structural sense, we provide all the proper HTML attributes for accessibility devices, and enforce a correct hierarchical DOM structure.
API Yes
What users can and can't do using the API PeopleFluent does not currently have a set of open APIs to allow 3rd parties to pull data directly from the application; however, we utilize web services with customers for near real-time system interaction for specific integration requirements. Our product roadmap includes secured API access early next year (2020) which will allow customers to connect with other applications and to build product extensions of their own.
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Our SaaS solutions are highly configurable to those given administrator permissions, which eliminates the need for costly, time-consuming software customisation. The most common configurations consist of adding new fields and modifying the layout design within our recruitment portals. Some common customisations are:
* System branding (e.g. colours, logo, font, etc.) can be configured and modified to reflect your desired look and feel.
* The solution’s nomenclature (e.g. field labels, instructional text, etc.) can be configured to match your preferred terminology. All pre-programmed terminology is consistent.
* Dashboards are configurable for groups of employees and/or down to the individual user.
* Report visibility, as well as detailed data column inclusion/exclusion and ordering, filtering, and sorting rules are configurable.

Scaling

Scaling
Independence of resources PeopleFluent leverages best practices and industry standard technologies to build a highly available, reliable, and scalable technology infrastructure to ensure continuous availability of all customer facing sites and services hosted within our datacenters.

Analytics

Analytics
Service usage metrics Yes
Metrics types Our reporting engine is a key to our customers’ success in leveraging our tools. SmartGrids – which can be saved as views that are accessible on-demand for fast analytics or exported to presentations and reports – are role specific (only displaying data that is relevant for the manager role and/or hierarchy), and the data can be drilled into by the manager to view individual workflow state, record, employee, or process. This information can also be configured as a management dashboard item if you wish to highlight a specific talent management process for manager focus or action.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach Datacenter physical security is provided by Cyxtera as part of the hosting service. Cyxtera is ISO-27001 certified and SSAE-18 SOC 1 audited. PeopleFluent office physical security is SSAE-18 SOC 2 audited.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Batch file export/import jobs may be configured via SFTP connections.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Restricted access (SSO)

Availability and resilience

Availability and resilience
Guaranteed availability PeopleFluent provides an SLA for all clients that guarantees initial response and resolution times. Our availability commitment is 99.5% of each month.
Approach to resilience PeopleFluent Compensation is delivered through hosting infrastructure that is committed to the highest level of resilience and redundancy. Details of our backup and disaster recovery plans are available upon request.
Outage reporting For any unplanned outage that continues for more than 30 minutes, PeopleFluent provides email notification to system administrators of record. When appropriate, we also notify users of unplanned outages via a splash screen and our online Customer Community Portal.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Username or password
  • Other
Other user authentication Restricted access (SSO)
Access restrictions in management interfaces and support channels We have several types of security policies and controls in place, covering the use of IT assets, use/handling of confidential data and use/handling of personal data.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • US and Swiss Privacy Shield certified
  • SSAE-18 / ISAE-3402 SOC 1 and SOC 2 audited

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards Other
Other security governance standards PeopleFluent is EU and Swiss Privacy Shield certified, and our solutions are SSAE-18 / ISAE-3402 SOC 1 and SOC 2 audited each year. Cyxtera’s Tier-3 colocation datacenter facilities are ISO-27001 certified and SSAE-18 SOC 1 audited each year.
Information security policies and processes PeopleFluent’s Information Security Management System (ISMS), comprised of its security infrastructure, policies, and procedures, is derived from industry data security and privacy best practices such as OWASP, ISO-27002, NIST, and SANS guidelines.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach PeopleFluent has implemented industry standard best practices based on the ITIL framework to address areas such as change management.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach PeopleFluent follows industry sources (e.g., CERT, NIST, Microsoft, Red Hat, SANS, BugTraq, etc.) for vulnerability announcements, and we utilize vulnerability scanning and centralized patch management solutions to register and enforce deployment of authorized patches.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Inbound and outbound traffic on PeopleFluent's hosting networks is continually monitored by the datacentre, with internal monitoring performed by PeopleFluent resources. This control is SSAE-18 audited. PeopleFluent also captures system and network events via internal system monitors.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach PeopleFluent has documented guidelines that govern the internal CSIRT team as it works to identify, assess, respond, and recover from an issue.

The client’s primary means of communicating an issue to PeopleFluent is via the service support ticketing system. Notification processes and obligations can be discussed during the contract negotiation process.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £10 to £50 per user
Discount for educational organisations No
Free trial available No

Service documents

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