Experian Data Management with Pandora

Our robust end-to-end data management platform Experian Pandora supports all your Data Management needs - Data Quality, Data Migration, Data Governance, Data Preparation and Single Customer View.


  • Collaborative –Pandora houses all data-assets in one repository for analysis
  • Enterprise Security –Governance related roles can be assigned to users
  • Integrated Address Validation Service
  • Automated profiling of data quality
  • Powerful data transformation tools
  • Multiple in-built database connectors for data import and export


  • Improved data integrity for better decision making
  • Better data visibility for improved process efficiency
  • Enterprise governance to meet regulatory obligations
  • Rapid deployment ensures time and money saved
  • Collaborative technology for transparent data management
  • Risk-averse approach to data management


£60000 per licence per year

  • Free trial available

Service documents


G-Cloud 11

Service ID

1 3 3 6 4 6 1 2 2 0 6 1 9 3 4



Damian Kenny

+44 (0) 7976 702247


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements Fully supported release of web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Responses are provided within 24 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We do not operate a differentiated service model (i.e no gold, silver, bronze levels of access)
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full user guides available, welcome product calls, online FAQ and video content, plus paid-for integration assistance available
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data is not held by Experian therefore data extraction is not necessary
End-of-contract process At the end of the contract, the Buyershall cease to use all Licensed Materials and Licensed Programs

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems
  • Linux or Unix
  • Windows
Designed for use on mobile devices No
Service interface No
What users can and can't do using the API Users have some functionality to create and manage connections to Pandora via the API and upload data.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Integration into own environment - requires relevant code language knowledge


Independence of resources Pandora is deployed on client servers and only used by other users within the customers network, therefore our customers are in control of the usage of the product.


Service usage metrics Yes
Metrics types Usage metrics are partially available across software suite. the describe usage levels, click balance and service availability
Reporting types API access


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach Pandora is an on premise solution and therefore data resides in the client domain and is subject to their in-house security standards and controls. This applies to data sanitisation and equipment destruction...
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Data is not required to be imported by the Buyer to Experian's platform therefore data export is not required
Data export formats Other
Other data export formats N/A
Data import formats Other
Other data import formats N/A

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks SOAP endpoint sslv3/tls1.0/1.1/1.2
REST endpoint TLS1.2
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network SOAP endpoint sslv3/tls1.0/1.1/1.2
REST endpoint TLS1.2

Availability and resilience

Availability and resilience
Guaranteed availability Pandora is an on premise solution, deployed on client servers, therefore levels of availability are not applicable.
Approach to resilience N/A
Outage reporting N/A

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Username or password
  • Other
Other user authentication Secure token
Access restrictions in management interfaces and support channels -
Access restriction testing frequency Never
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 DNV GL Business Assurance Limited
ISO/IEC 27001 accreditation date 20/12/2016
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Trustwave
PCI DSS accreditation date 28/10/2016
What the PCI DSS doesn’t cover N/A
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Not applicable as this is a customer hosted service.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Not applicable as this is a customer hosted service.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Not applicable as this is a customer hosted service.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Not applicable as this is a customer hosted service.
Incident management type Supplier-defined controls
Incident management approach Not applicable as this is a customer hosted service.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £60000 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial This is flexible depending on the clients needs.

Service documents

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