QRadar is a modular platform including, log management, flow collection and IBM analytics, boasting pre-configured rule sets, automatic asset discovery of log sources and out of the box parsing & normalisation.
Additional modules split into three categories, Vulnerability Monitoring & Attack Identification, Risk Management and Incident Response & Remediation.
- Alerts to any anomalous log interpretation in routine
- Proactive approach to risks and threats to IT infrastructure
- Real-time analysis for fast and efficient security monitoring
- Develops reports for compliance and creates centralised reports
- Customisable normal event conditions to suit all requirements
- Scalable deployment options that can be easily tailored
- Unified threat intelligence for proactive security
- Centralised management, analysis, and event reporting across your enterprise
- Capability for ITIL helpdesk management for solution
- Certified, out-of-the-box compliance templates suited to specific requirements
- PSN CoCo compliancy from multiple ISO accredited supplier
- Defence against threats prior to any incidents
- Highly trained consultants with expertise in various SIEM solutions
- Customisable and flexible high-availability solutions
- Operational insight for valuable infrastructure knowledge
- Information assurance specialist consultancy for continuous improvements
- Designed to transform large data into an effortless package
- Quick reporting easily adapts to compliance requirements specific to requirements
- Trained in-house technicians can provide consultancy/training for maximum benefits
- Reduces pressures on IT with prior insights to possible threats
£15 per transaction
- Education pricing available
Software Box Limited (SBL)
|How the planning service works||SBL's Cloud Specialists will arrange to scope the current infrastructure for compatibility with the implementation of the service required. Scoping sessions can be carried out on the customer site or through call, dependent on the customers preferences. Running concurrent to the technical feasibility assessments, the Account Manager will establish the desired outcomes of the proposed services, and compare this to the business objectives of the customer. Utilising this information, a planning consultancy workshop will take place. An implementation plan will be designed, inclusive of the aims of the relevant stakeholders and the Technical Specialists knowledge of the infrastructure. This will be presented to the customer for review and approval. This will be refined where necessary, and implemented upon acceptance. Throughout implementation, Cloud Consultants will be available to offer advice at any stage and will provide full knowledge transfers following the new services.|
|Planning service works with specific services||No|
|Training service provided||Yes|
|How the training service works||
SBL provide a range of training solutions across cloud technologies to deliver a broad selection of outcomes at all levels of an organisation. This can range from single day workshops to bespoke transformation consultancy. If required, SBL will deliver training and consultancy to a manufacturer/vendor/industry accredited qualification scheme e.g. CISSP, MCP, VCP, AWS, Cloud Migration.
All training will be delivered in a format that meets the organisation's requirements, either in SBL's in-house, designated training facility, or at the customer's chosen location. Following training, a detailed training record will be provided. Training can either be structured around specific technologies, vendors/manufacturers or to address practical need.
In addition to this, SBL can utilise our dedicated training platform to provide real time evaluation of ability, using a test environment that replicates the organisations infrastructure and estate. This will provide the organisation with hands on practical experience without posing a risk to any live system.
|Training is tied to specific services||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||
Following the planning phase and sign off of the implementation plan, SBL will work with the authority to establish key milestones, KPIs and deliverables, which will govern the lifecycle of the migration. This engagement will be led by suitably qualified project managers (PRINCE2), technical and security (SC/DV) staff, where required. Throughout the migration/setup, review meetings will be held as required to ensure the continued success and progress of the project.
Prior to any work commencing, clear back up strategies will be put in place in the event of system downtime. These procedures will follow industry and best practice advice/legislation.
Upon completion of the implementation/migration an agreed, detailed and thorough user acceptance test will be carried out. Once this has been formally accepted, the setup/migration will be complete. Should any issues arise, SBL will work with the authority to rectify these in the most cost and time effective way possible.
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||
SBL will start by conducting a bench marking exercise to establish the objectives they would like to achieve and any associated metrics, or success criteria. A review of the service to be tested will then be carried out to ensure that these criteria can be evaluated in the most appropriate and effective way. Consequently, a thorough testing methodology will be produced and presented for review.
Following acceptance of the methodology, SBL will carry out the agreed tests in the proposed manner. A detailed report will be produced following the conclusion of the testing/assurance phase. This will include actionable recommendations should the service not have achieved the desired result. The report will be drafted by a technical expert in the relevant field with a suitable level of expertise in report writing.
The report will be reviewed by SBL and the Authority to put together a detailed action plan to ensure that the service/solution will deliver the desired objectives. As part of this review, SBL will carry out vendor independent assessments to ensure that the technology is technically compliant and cost effective.
|Security services type||
|Certified security testers||Yes|
|Security testing certifications||
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||
SBL will support organisations cloud hosting and software services with dedicated and qualified technical staff. SBL will work with organisations to get a detailed understanding of the support requirement and environment in which this must operate. We will also acquire a thorough understanding of the solution to be supported with a focus upon identifying what is business critical.
SBL can also provide consultancy surrounding business continuity or disaster recovery objectives. This will ensure that critical infrastructure and operations can continue to function in the event of service/software failure.
|Service constraints||There are no foreseeable constraints to this service.|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||The SBL helpdesk acknowledges all tickets within fifteen minutes. Response times vary between 2 hours to 72 hours, depending on the severity level of the incident.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Yes, at an extra cost|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||None or don’t know|
|How the web chat support is accessible||This functionality for web chat is currently in design, therefore, we are unable to describe accessibility at this stage. However, we will work with any customers that require this function to meet accessibility requirements.|
|Web chat accessibility testing||This functionality for web chat is currently in design, therefore, we are unable to describe web testing that has been done. However, we will work with customers to test the web chat function to their standards.|
Included as standard will be the following:
SBL helpdesk (non-technical, working hours)
24/7 reporting portal
In addition to the above, SBL can provide:
SBL Technical helpdesk
24/7 technical support
Additional technical or cloud resources
The costs for these are calculated on a case by case basis dependent on the requirement. Each customer utilising these services will receive a dedicated technical account manager or support engineer.
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||A broad portfolio of organisations.|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Price||£15 per transaction|
|Discount for educational organisations||Yes|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|