IT NATURALLY LTD.

End User Computing Transformation

IT Naturally's End User Computing (EUC) Transformation service provides consulting, planning, and delivery associated with transforming end user and desktop technologies including Active Directory, Public Key Infrastructure, O365, Exchange, Print, Windows 10 upgrades. Our expert technology and change managers plan and deliver change collaboratively to optimise service and costs.

Features

  • Fully project managed EUC transformation
  • Business case development
  • Technology change, people change, process change, business change management
  • Service design and introduction
  • Windows 10 operating system implementation and upgrade to evergreen
  • Microsoft Office 365 (O365) implementation
  • Active Directory domain consolidation and migration
  • PC, laptop, mobile phone deployment and upgrade
  • Exchange and email service transformation
  • Virtual Desktop, DaaS, BYOD

Benefits

  • Reduced costs or enhanced value from transformation
  • Enables productive workforce working from home - remote working
  • Secures EUC and desktop estate end-to-end
  • Transitions to a full managed service provided by IT Naturally
  • Expert UK-based team
  • Replaces legacy infrastructure to protect future service
  • Compliance with Microsoft's evergreen and Windows 10 methodology
  • Ideal for mergers, demergers and acquisitions
  • Single supplier to deliver all aspects of change
  • ISO27001 and ISO9001 accredited

Pricing

£350 to £1,300 a person a day

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

1 3 2 7 7 0 7 1 2 1 5 4 0 2 9

Contact

IT NATURALLY LTD. Richard Gardner
Telephone: 0208 078 5120
Email: richard.gardner@itnaturally.com

Planning

Planning service
Yes
How the planning service works
Planning is key to our transformation service and underpins our approach which starts by focusing on and discovering the legacy estate and requirement. This is followed by collaborative consultancy and design of technology and service to meet the organisations future requirements and ensure that the way the service is provided post transformation is optimal. This often leads into creation of business case which IT Naturally can assist with or take full responsibility for. Beyond this, planning focuses on building and testing the solution to the point of being ready to go live. Working closely with the organisation we plan together when to execute change selecting to perform change in a way that minimises disruption during roll out or deployment. We use detailed run books during actual roll out to ensure everything is carefully planned and remains on track. Our roll out plans also include validation testing and roll back in case of any issues. See Service Description Document for more on our approach.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Train the trainer is our preferred approach and focuses on enabling benefits where significant changes to ways of working are desired outcomes.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
More frequently cloud platforms are being used to underpin technology required to support end user computing and desktop. For example, Active Directory can be hosted in the cloud, and VDI or virtual desktop the same. IT Naturally offers a dedicated O365 migration service, but frequently uses the features of Office and Microsoft 365 as part of a wider end user computing transformation.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft Office 365
  • Any other cloud platform used to host EUC infrastructure

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Testing is a focus as we transform and change end user computing and desktop estates. Once a solution is agreed we seek to validate this via Proof of Concept (POC) testing which creates a solution mock up avoiding any impact to users. Application testing is also important, especially when performing operating system upgrades. Just before roll out starts Pilot testing is performed to bring all parts of the solution together deploying to a small sample of users to prove the end-to-end solution and deployment method. During migration production validation testing is performed. We collaboratively work with the organisations resources to complete testing.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
IT Naturally provides a full End User Computing Managed Service backed by 24x7x365 Service Desk and Service Management. This is offered as a separate service, and manages all aspects of EUC and cloud services.

Service scope

Service constraints
No constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
Please see our dedicated and separate EUC Managed Service for details of service and SLAs.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Please see our dedicated and separate EUC Managed Service for details of service and SLAs.
Web chat accessibility testing
Please see our dedicated and separate EUC Managed Service for details of service and SLAs.
Support levels
Please see our dedicated and separate EUC Managed Service for details of service and SLAs.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Multiple including Microsoft and Amazon AWS

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£350 to £1,300 a person a day
Discount for educational organisations
Yes

Service documents