Knowledge Hub

Knowledge Hub Interactive Show Spaces

Always open, digital exhibition space. Your own branded ‘Show Space’ on Knowledge Hub to promote your knowledge, assets and services and convene direct subject matter conversations. Utilise Knowledge Hub’s extensive digital toolset to create fully responsive microsite pages in your own style, without the need for hosting and maintenance fees.


  • A microsite of easily navigable web pages with your branding.
  • Easy-to-configure page design and flexible digital layout.
  • Extensive digital collaboration toolset: discussion forum, library, polls and more.
  • Categorise and tag information so it’s easily findable.
  • Powerful search function and content recommendations.
  • Administration tools: manage and organise content.
  • Visible publicly (www), and across Knowledge Hub, for extended coverage.
  • Fully responsive and WCAG AA accessible.
  • Activity-based management information via Google Analytics.


  • Trusted, secure (https), UK-hosted.
  • Low cost, low code, open standards web pages.
  • No maintenance, hosting or upgrade costs.
  • Easy to manage and maintain.
  • Quick set up time: established within a few days.
  • Expert technical and content management support.
  • Full administrator training.
  • User-focused development and platform-wide upgrades.
  • Improved efficiency through shared resources.
  • Save time and money through re-use of established technology.


£800 to £1550 per unit per year

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

1 3 2 6 3 3 6 8 9 2 0 4 8 5 6


Knowledge Hub

Jason Fahy

+44 (0) 798 999 6205

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Scheduled maintenance takes place outside of the standard service hours of Monday-Friday 08:30-17:30. Planned maintenance downtime is always advertised in advance, and outside of these windows the service is normally available for use 24x7.
System requirements No specific system requirements, but up-to-date web browsers preferable.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Full email helpdesk facilities are available Monday to Friday 08.30-17.30 (excluding bank holidays). Most emails to our support helpdesk are answered on the same working day and many are answered within 2 hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels As stated above, full UK-based helpdesk services are provided Monday to Friday 08:30-17:30 free of charge. Our helpdesk is staffed by a team of experienced community and content managers, who are not only able to advise on functional use, but can also provide advice and guidance using collaboration tools. See information below covering onboarding for more information.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started New Interactive Show Spaces can be established quickly – within a few days – and site administrators are provided with full training on how to manage their content and collaboration tools.

Full helpdesk support is provided Monday-Friday 08.30-17.30 (UTC) by Knowledge Hub’s experienced team of community and knowledge managers, who can advise on the functionality of the site, managing content and provide guidance on how to build engagement using any of the digital collaboration tools you may choose to use.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction When the service is no longer required, subject to legislation, including General Data Protection Regulations, a backup of all appropriate data and file content can be provided on request in encrypted zip format.
End-of-contract process Any extraction or migration of data would usually carry an additional charge depending on amount of data and format required.

Once it is decided that a Knowledge Hub Show Space should be deleted, it will be removed from the site along with its content within an agreed period.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The mobile service is a responsive version of the main site. Web pages are displayed in an appropriate format for the device screen width. The service can be accessed on Android, iOS and Windows Phone.
Service interface Yes
Description of service interface Accessible via easy-to-use interface available over the internet through web browser.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing Third party testing, customer testing, internal testing.
What users can and can't do using the API Knowledge Hub members may use the API to display content on external sites.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Show Spaces can be branded and laid out to your requirements.


Independence of resources The service is proactively monitored and auto-scaled.


Service usage metrics Yes
Metrics types Google Analytics code can be added in order to monitor sessions, visits, page impressions etc. and managed through own GA dashboard and account.
Reporting types
  • Real-time dashboards
  • Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Other
Other data at rest protection approach All data encrypted at rest using AES-256.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Any files uploaded to folders within a library can be easily downloaded in a zip file.

Other data can either be manually copied, or could be provided as an encrypted zip file (see previous question for additional detail).

The platform also has built-in export tools to download a compressed archive of data (LAR file).
Data export formats
  • CSV
  • Other
Other data export formats
  • Zip file
  • Files can be downloaded in the format they were uploaded.
  • LAR (zip) files
Data import formats
  • CSV
  • Other
Other data import formats
  • Most file types supported for upload to group library.
  • LAR (zip) file

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We provide at least a 99.9% uptime service availability level. Availability excludes agreed scheduled maintenance events, customer-caused or third party-caused outages or disruptions, or outages or disruptions attributable in whole or in part to force majeure events.
Approach to resilience Redundancy across all application tiers, spread across multiple physical data centres.
Outage reporting Incidents such as an unexpected break in service are reported on directly to members within the Knowledge Hub and via email. We use our KHub Connects group as a place for open feedback about the service. Any member of the Knowledge Hub may report a problem with the service for investigation via our helpdesk, which operates Monday to Friday 08.30-17.30.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication Users login with a username and password or sign in via federated authentication method, such as Google, Linkedin, or any OpenId Connect provider.
Access restrictions in management interfaces and support channels Access rights to management interfaces within Knowledge Hub are only allocated to name administrators only via defined role permissions.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication All users have individual access through their email address and their own password, private to them.
Authentication is also possible through Open ID Connect.

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 03/02/2017
What the ISO/IEC 27001 doesn’t cover The scope of the certification covers all areas of security management.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber security

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We follow ISMS standards and processes.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change Control Policy and Procedure – specifies the scope and process for change control of our organisation’s information processing facilities for hardware, software and devices.
Vulnerability management type Supplier-defined controls
Vulnerability management approach All components within the stack (infrastructure and software) are continuously tested for vulnerabilities. We are alerted of any detected vulnerabilities by third party suppliers, and take action on a timescale commensurate with the severity.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Services are monitored continously, with alerting to the support team, who assess the potential compromise and undertake corrective action according the severity threat level.
Incident management type Supplier-defined controls
Incident management approach Managed through our support desk. The CSO and ISO ensure appropriate action taken in accordance with ISO27001 Incident management policy.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £800 to £1550 per unit per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A free trial network can be set up in our test site for a limited period of up to 30 days in order for potential clients to assess the capability and tools.

Service documents

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