Swirrl IT Limited

PublishMyData Support Services

Swirrl provides a range of services to support our PublishMyData Cloud Software. This includes training, consultancy, enhanced support, linked-data modelling and processing, integration with external systems and development of custom data applications for dissemination of data held in PublishMyData. Particular experience in statistical, geographical and health data.

Features

  • Implementation of PublishMyData
  • Data processing for PublishMyData
  • Training in use of PublishMyData
  • Support for PublishMyData
  • Integration PublishMyData with other systems
  • Custom applications for disseminating or visualising data from PublishMyData
  • Linked data and data modelling advice for PublishMyData users

Benefits

  • Make data available in machine readable form
  • Make data as re-usable as possible
  • Make data accessible to analysts
  • Make data available to support other applications and interfaces
  • Break out of data silos
  • Enhance interoperability with other data sources

Pricing

£600 to £1,000 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@swirrl.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 3 2 2 9 6 8 6 5 4 4 2 2 2 5

Contact

Swirrl IT Limited Bill Roberts
Telephone: 0845 0035 389
Email: gcloud@swirrl.com

Planning

Planning service
Yes
How the planning service works
Swirrl can advise customers on how PublishMyData can work with their other information management and dissemination systems, including planning what is needed to introduce PublishMyData as part of their overall data strategy.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
PublishMyData

Training

Training service provided
Yes
How the training service works
Swirrl provides training courses for data managers and administrators in how to use and configure the PublishMyData software, and how to prepare data ready for use in PublishMyData. We also provide training for users of the data in PublishMyData - how to find data of interest, how to access the data via the user interface and via API and how to work with that data in analysis or visualisation packages.
Training is tied to specific services
Yes
Services the training service works with
PublishMyData

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Swirrl can advise customers on how to migrate data to PublishMyData from existing systems. This typically requires an examination of data sources, data models, data update processes; as well as user needs and preferences for how data is presented.
Setup or migration service is for specific cloud services
Yes
List of supported services
PublishMyData

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Swirrl offers enhanced support of its PublishMyData Cloud Software offering (over and above the standard support that is included with PublishMyData).

This includes support and advice for an internal data management team, assistance with data modelling or data processing; keeping a data collection up to date; reviewing a data collection for quality, correctness and consistency.

Service scope

Service constraints
The majority of support services are carried out remotely. However training sessions, workshops, progress or planning meetings can be delivered at customer locations as required.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 2 hours during office hours, 8.00 - 18.00, Monday to Friday excluding public holidays.

Outside of these times, we respond to questions on a reasonable efforts basis, unless a more specific SLA is established.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
See the Service Definition in the PublishMyData Cloud Software entry in G-Cloud for full details.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£600 to £1,000 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@swirrl.com. Tell them what format you need. It will help if you say what assistive technology you use.