Level 5


As a team, we will continuously improve the service to private beta, and then scale up to public beta. With our flexible team model, and collaborative approach, we will work on a build for a usable service that aligns both the user and business needs.


  • A full managed service, with a cross-functional team
  • Development from an experienced delivery team
  • A focus on end-user experience, and testing
  • Implementation of Continuous Integration and Deployment infrastructure
  • Working inline with the GDS Service Manual
  • Supporting a positive culture within client organisation
  • Regularly testing the prototype with users during development
  • Support for an accessibility audit and GDS Beta Assessment
  • Technical architectural design, and open-source tools


  • Experience of passing over 15+ GDS assessments
  • Collaborative approach with delivery as focus
  • Gap analysis between business and digital deliverables
  • Integration with existent teams
  • Adaptable to working environments and processes
  • Security Cleared teams
  • Approach and development based upon GDS principles and guidelines


£450.00 a person a day

  • Education pricing available

Service documents


G-Cloud 12

Service ID

1 3 1 1 7 5 2 2 3 4 8 9 4 5 3


Level 5 Gaurav Malhotra
Telephone: 0333 444 07 90
Email: gaurav@level5.co.uk


Planning service
How the planning service works
On engagement, we will gather an understanding of your requirements and work closely with stakeholders and delivery teams. We will work closely to analyse results from Discovery, and plan an appropriate solution that will help your project move at speed to achieve the best outcome.

Following GDS guidelines and the GDS Service Manual, innovative approach to transformation, we work as an embedded part of your team in order to get an in-depth understanding of your user needs and effectively finalise the overall requirements.
Planning service works with specific services


Training service provided
How the training service works
Our embedded integration into your team allows for continuous and ongoing knowledge transfer. It’s a unique approach that ensures our clients get the best of our expertise. We encourage regular training sessions to share industry best practices, and also to provide an insight into the rationale behind our particular development processes.

We also provide remote or on-site training for application end users.
Training is tied to specific services

Setup and migration

Setup or migration service available
How the setup or migration service works
Our experienced team and collaborative, Agile approach guarantee a workable, iterative strategy to design and deploy your cloud solution.

A ‘Discovery Phase’ will outline user requirements through a series of workshops, which allow us to fully and align with business needs. This gives us the minimum requirements and informs the strategy to deliver digital change that works for you within the shortest time frame possible.

We will guide your organisation and help you to fully understand the differences between different services and platforms. Our embedded integration into your team allows for continuous and ongoing knowledge transfer. It’s a unique approach that ensures our clients get the best of our expertise.

Our approach also encourages positive cultural attitudes to change, and ensures rigorous internal processes for the migration to a robust digital solution. We also have a proven track record of working in a mix of cloud infrastructure environments (AWS, GCP, to Azure), and data migration (ETL or ELT).
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Our team uses testing as part of our own ‘definition of done’ practices and we offer deep knowledge of best practice in test- and behaviour-driven development. When working within a client team, we encourage the use of automated and manual QA testing processes. QA is embedded into our development and delivery practices, with our specialist testers working collaboratively to test functional and non-functional aspects of the cloud service.

Security testing

Security services
Security services type
  • Security strategy
  • Security design
  • Security testing
Certified security testers
Security testing certifications
  • Cyber Scheme

Ongoing support

Ongoing support service
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide bespoke support packages to suit all budgets and every need.

Service scope

Service constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
We offer customised solutions based on our clients’ SLA requirements. Our team has the ability to provide support responses within 30 minutes as a part of our 24-hour support service.
User can manage status and priority of support tickets
Online ticketing support accessibility
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Support levels
Provided on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)


£450.00 a person a day
Discount for educational organisations

Service documents