Cadcorp

Cadcorp Spatial Database Service

The Cadcorp Spatial Database Service provides a cloud hosted PostgreSQL database with the PostGIS extension or a cloud hosted Microsoft Azure SQL Database for use within GIS and web mapping software.

Features

  • Hosted spatial database
  • PostgreSQL database (PostGIS extension) OR Microsoft Azure SQL Database
  • Database Management System
  • Security model to support different levels of user

Benefits

  • Spatial database for use within GIS and web mapping
  • Security model
  • Customer data management
  • Guaranteed level of service

Pricing

£550 an instance a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cadcorp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 3 0 8 9 5 9 2 3 6 2 6 8 8 5

Contact

Cadcorp Gary Randle
Telephone: 01438 747996
Email: sales@cadcorp.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints
The service requires a PostgreSQL/PostGIS or SQL Server compatible client to read and write the data.
System requirements
  • PostgreSQL/PostGIS or SQL Server compatible client
  • Customer data to populate Spatial Database Service

User support

Email or online ticketing support
Email or online ticketing
Support response times
Email support is available between 9:00 and 17:30, Monday to Friday, excluding public holidays. Cadcorp will use its reasonable endeavors to respond within 8 Working Hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Cadcorp provide a single tier support service that includes telephone support, email support and access to an interactive customer portal. All support costs are included within the service subscription fee. Customers are allocated a Cadcorp Account Manager.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Cadcorp supplies the customer with documentation and advice on how to access the service.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The customer is responsible for extracting all data prior to the contract end.
End-of-contract process
At the end of the contract the customer access to the service is revoked. The customer is responsible for extracting all data prior to the contract end.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Data from this service can be used on both mobile and desktop.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Service administrators can load and manage data, add new database users, create new databases and a range of other database management tasks.

Scaling

Independence of resources
Cadcorp actively monitors server resources and adjusts when required. The service users server instances that can be easily upgraded based on increased service demand.

Analytics

Service usage metrics
Yes
Metrics types
On request Cadcorp will provide the customer with service metrics
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Amazon Web Services (PostGIS) and Microsoft Azure (Azure SQL)

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can export their data into and out of the Cadcorp Spatial Data Service using their PostGIS or SQL Server compatible GIS client.
Data export formats
  • CSV
  • Other
Other data export formats
  • Shp
  • Tab
  • Mif
  • GML
  • GeoPackage
Data import formats
  • CSV
  • Other
Other data import formats
  • Shp
  • Tab
  • Mif
  • GML
  • GeoPackage

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
AWS will use commercially reasonable efforts to make Multi-AZ instances available with a Monthly Uptime Percentage of at least 99.95% during any monthly billing cycle.

For all Microsoft Azure Virtual Machines that have two or more instances deployed in the same Availability Set, Microsoft Azure guarantee you will have Virtual Machine Connectivity to at least one instance at least 99.95% of the time.

For any Single Instance Virtual Machine using premium storage for all Operating System Disks and Data Disks, Microsoft Azure guarantee you will have Virtual Machine Connectivity of at least 99.9%.

If these Microsoft service levels are not met by Microsoft, Cadcorp will aim to pass on any refunds that we receive from Microsoft to the customer.
Approach to resilience
Two important aspects of resiliency are high availability and disaster recovery.

High availability is underpinned by the Amazon or Microsoft Azure SLA.

Disaster recovery is the ability to recover from rare but major incidents. This service provides a range of additional disaster recovery options.
Outage reporting
AWS and Microsoft Azure provide a public notice page and email alerts can be set up to notify the application administrator of service outage.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Database security is required for all admin tasks. Additional security is required for access through the AWS or Azure console.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Less than 1 month
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Less than 1 month
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyd's Register Quality Assurance Ltd
ISO/IEC 27001 accreditation date
22/03/2019
What the ISO/IEC 27001 doesn’t cover
The scope of the approval is design, development, installation and distribution of software for Geographic Information Systems. Associated
project management, application development, customer training and consultancy services. Management of information security in relation to IT infrastructure and data in support of all company activities.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Cadcorp information security policies and processes have achieved certification to ISO 27001. It is the Policy of the company to ensure that:

Information will be protected against unauthorised access.

Confidentiality of information will be assured and valuable or sensitive information protected from unauthorised disclosure or intelligible interruption.

Integrity of information will be maintained to safeguard the accuracy and completeness of information by protecting against unauthorised modification.

Regulatory and legislative requirements will be met.

Business Continuity plans will be produced, maintained and tested, this will ensure that information and vital services are available to users when they need them.

Information security training will be available to all staff.

All breaches of information security, actual or suspected, will be reported to, and investigated by the Information Security Manager.

The Information Security Manager has direct responsibility for maintaining the Policy and providing advice and guidance on its implementation.

All managers are directly responsible for implementing the Policy within their business areas, and for adherence by their staff.

It is the responsibility of each employee to adhere to the Policy.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The Cadcorp Quality Management System in compliance with ISO 9001 fully describes the Cadcorp configuration and change management processes.

All components of the service are tracked through their lifetime. Changes and configurations to a service implementation are tracked within the Cadcorp customer support database using a unique reference ID.

Changes are assessed for potential security impacts inline with Cadcorp ISO 27001 Security Manual and security forms part of the Cadcorp software quality assurance testing.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
The Cadcorp vulnerability management process requires a defined list of IP addresses for access to the database.

Cadcorp closely monitors information on potential threats and reviews online resources for all third party components including Cadcorp software, AWS and databases.

Patches/minor version upgrades to the database are applied are applied to the database shortly after being made available.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Databases are set up with alarms and logging on key database metrics to alert Cadcorp of any resource issues.

When a potential compromise is identified it will be classified in line with the Cadcorp SLA response categories.

Depending on the category Cadcorp will use our reasonable endeavours to respond within 4 to 8 working hours.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
All incidents should be reported to the Cadcorp support desk. The customer will receive a report ID number to use for subsequent enquires. If the incident is related to a common event the support desk will invoke a pre-defined process. Incident reports can be provided on request.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
Public Services Network (PSN)

Pricing

Price
£550 an instance a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Cadcorp can provide access to the Cadcorp Spatial Database Service for a 30 day trial period. Trials are subject to usage and instance restrictions.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cadcorp.com. Tell them what format you need. It will help if you say what assistive technology you use.