e-Procurement System
The In-tend e-Sourcing Solution offers e-Tendering, DPS (Dynamic Purchasing Systems), e-Evaluation, Contracts Management, e-Auctions, Dashboard Charts and e-Vendor Management modules. In-tend provides step by step or tailored templates to suit occasional users or advanced staff covering all process and procedures. In-tend complies with the latest EU and Public Contracts Regulations.
Features
- e-Tendering
- e-Evaluation
- e-Auction
- e-Contract Management
- e-Vendor Management
- Intelligent Dashboard
- Report Writer
- Audit Trail
- ERP Integration
- DPS - Dynamic Purchasing System
Benefits
- Manages Risk, Compliance and meets current Regulations
- Ensures Transparency and Fairness
- Facilitates saving through best practice and fair competition
- Contract Register, Document Management & monitoring SLA's
- Control of Supplier Database from Registration to Approved Lists
- Visual charts and graphs illustrating real-time user activity
- Ability to create tailored bespoke reports
- Date/Time Stamped log of user and supplier system activity
- Links with current ERP databases via secure API web services
- Facilitates full control over DPS framework processes
Pricing
£500 to £20,000 a licence a year
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 10
Service ID
1 3 0 6 4 8 6 8 2 5 7 9 0 5 7
Contact
In-tend Ltd
Euros Jones
Telephone: 0114 407 0056
Email: tenders@in-tend.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- No service constraints
- System requirements
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Under 1 hour Monday to Friday
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- In-tend provide full telephone and email support to all buyers and suppliers via an in-house help desk based in Rotherham. Support is structured on a tier basis with 1st line being for simple queries and 2nd line for more complex scenarios. All support items are logged in an internal management system with tickets and reference numbers for reporting purposes. Support for both buyers and suppliers is fully included within the initial purchase of the system itself. All customers will be assigned a Technical Account Manager who will conduct review meetings.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We provide onsite training and Project Management with help guides and access to support and a training sandpit environment.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- This would need discussion based on the requirements of the user and the volume and format of data for extraction
- End-of-contract process
- Dependant on user requirements
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- No difference
- Accessibility standards
- WCAG 2.0 A
- Accessibility testing
- We work closely with various organisations to continually review our assistive technology.
- API
- Yes
- What users can and can't do using the API
- This would need discussion based on the users requirements and circumstances
- API documentation
- Yes
- API documentation formats
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Areas of the system can be tailored and configured to suit each organisations individual requirements. Any customising done by users would depend on their rights & permissions set by their organisation.
Scaling
- Independence of resources
- In-tend offer a load balanced scaleable platform which ensures users are not affected by spikes in demand. Our hardware is upgraded on a regular basis to far outweigh the current demand at that time.
Analytics
- Service usage metrics
- Yes
- Metrics types
- System usage for previous month and to date since day one
- Reporting types
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Various formats are available to the user for exporting using system functionality
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- XLS
- XML
- DOC
- Crystal Report
- Data import formats
- Other
- Other data import formats
-
- XLS
- XLSX
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- All SLA's are inserted into the Licence Agreement dependant on the customer and their purchased requirements
- Approach to resilience
- Available on request
- Outage reporting
- None to date, however immediate telephone contact should this ever occur
Identity and authentication
- User authentication needed
- Yes
- User authentication
- 2-factor authentication
- Access restrictions in management interfaces and support channels
- All system access is controlled by the end user Administrators who can set rights & permissions against individual users or groups of users. These restrictions determine what the user can access or cannot.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- 2-factor authentication
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QAS International
- ISO/IEC 27001 accreditation date
- 28th March 2016
- What the ISO/IEC 27001 doesn’t cover
- N/a
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Card net and AIB
- PCI DSS accreditation date
- January 2017
- What the PCI DSS doesn’t cover
- N/a
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
In-tend are certified with ISO 27001 Information Security and therefore
have audited security policies and numerous processes embedded within
the business that are documented in the ISO Management System Manual, Procedures and Statement of Applicability. These are reviewed
periodically and are subject to external audit annually. In-tend is
organised into several departments each with a department head and
deputy department head who are responsible for ensuring all procedures
are followed. Each department head reports directly to the Director of
Operations who reports into the CEO.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- In-tend runs on its own hardware platform on Microsoft SQL server. The system is upgraded quarterly and this follows a strict change control process of an 8 week release cycle which is communicated to customers at each step. In-tend is 27001 Information Security certified and as such is externally audited annually on IT security. As part of ISO 27001 In-tend operate a Statement of Applicability which comprehensively manages the control measures in relation to all relevant risk factors. All file systems are / have audit switched on and are centrally logged and monitored.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Virus, spyware and malware attacks are protected in the systems and control is managed via the Statement of Applicability, a controlled ISO document. Our threats software is constantly monitoring the service at various points and levels and will notify selected parties by email and text messages immediately. Virus scan software is also run against backups to ensure historical data is also clean. Patches relating to any potential issues or threats are carried out immediately. Patches for software bugs or fixes are carried out between our quarterly releases as and when required however these can be on average every two weeks.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- In-tend follow the standards set by our ISO procedures such as 27001, 9001 and 14001. With regards to any compromises we respond immediately following the procedures set. Virus, spyware and malware attacks are protected in the systems and control is managed via the Statement of Applicability, a controlled ISO document. Our threats software is constantly monitoring the service at various points and levels and will notify selected parties by email and text messages immediately. Response to any compromises would be immediate action.
- Incident management type
- Supplier-defined controls
- Incident management approach
- All incidents are managed via an ISO controlled incident form which is used to manage an incident through to solution. This will then be signed off by the department head or director. Procedures are in place for staff to follow when an incident occurs which includes the escalation process. All incidents are reviewed in our six monthly management meeting attended by the Director of Operations and the minutes are subsequently are audited in the ISO annual external audit.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £500 to £20,000 a licence a year
- Discount for educational organisations
- Yes
- Free trial available
- No