SAGlobal (Europe) Ltd

Microsoft Dynamics PSA (Professional Services Automation)

sa.global provides end to end on-boarding for Microsoft Dynamics PSA (Professional Services Automation). Our services include business analysis, system design, implementation, customisation, development, integration, training and support for private or public cloud deployments.

Features

  • Project Management and Governance
  • Business Process Analysis Consultancy
  • Microsoft Dynamics PSA system design and documentation
  • Microsoft Dynamics PSA system configuration
  • Microsoft Dynamics PSA customisation
  • Integrating Microsoft Dynamics PSA with other systems
  • Microsoft Dynamics PSA data migration
  • Microsoft Dynamics PSA training
  • Custom report Development
  • Microsoft Dynamics PSA development

Benefits

  • Reduce project risk working with our qualified delivery team
  • Meet budget fixed price or time and materials delivery options
  • Meet project milestones working with an accredited Microsoft partner
  • Achieve project success working with a gold certified partner
  • Benefit from our success in deploying Dynamics 365
  • Streamline processes using our integration and development capabilities

Pricing

£130 to £150 a person an hour

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at NickM@saglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 3 0 4 8 7 2 5 7 2 6 5 7 6 5

Contact

SAGlobal (Europe) Ltd Nick Meredith
Telephone: 02921 055902
Email: NickM@saglobal.com

Planning

Planning service
Yes
How the planning service works
Once a project has successfully been awarded, SAGlobal will work with the customer to obtain the necessary licences for users and initiate a project kick off meeting based upon the Microsoft Dynamics Sure Step methodology. Sure Step is a full lifecycle methodology for Microsoft Dynamics deployment based upon industry best practice principles such as PRINCE 2. Sure Step comprises six key phases: Diagnostic, Analysis, Design, Development, Deployment and Operation.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Dynamics PSA
  • Microsoft Dynamics CRM
  • Microsoft Dynamics 365

Training

Training service provided
Yes
How the training service works
Sa.global provides full training services for Microsoft Dynamics PSA for both private and public cloud deployments, new and existing solutions. Training can be delivered to ‘super users’ to disseminate internally (a train the trainer approach), or to groups of users tailored to their use of the solution.
Training is tied to specific services
Yes
Services the training service works with
  • Dynamics 365 CRM
  • Dynamics 365 PSA
  • Dynamics 365

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
During the Analysis phase of a project, sa.global works with the customer to identify existing systems, processes and data repositories. Functional and non-functional requirements, and future business process models are documented and an assessment of the architecture and infrastructure carried out. Once this is complete, sa.global will recommend a migration path/strategy.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft Dynamics PSA
  • Microsoft Dynamics CRM
  • Microsoft Dynamics 365

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
SAGlobal provides helpdesk support services for Microsoft Dynamics PSA for both private and public cloud deployments. Our team of experienced support technicians work closely with customers to resolve cases quickly. Visibility into the status of open cases is available via our 24/7 customer support portal. Full details, including response times, can be found in our Service Level Agreement (SLA).

Service scope

Service constraints
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
Sa.global provide a single point of contact for all support cases including advice on any aspect of your Microsoft Dynamics PSA system. Our support desk can be contacted by phone, e-mail or a web portal.

The support desk is available as a standard service from 08.30 to 17.30, Monday to Friday. Out of standard hours support including evenings, weekends, public/bank holidays and 24/7 support can be arranged if necessary to meet your specific requirements.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Sa.global offers a standard support service from 08.30 to 17.30, Monday to Friday. Out of standard hours support including evenings, weekends, public/bank holidays and 24/7 support can be arranged if required. Every client has a dedicated Account Manager with technical skills or access to our technical team and cloud support engineers. Our support service pricing is based on a number of factors including the number of system users and the overall complexity of the system. Pricing is quoted following a full review of the system including any custom code or integration requirements.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£130 to £150 a person an hour
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at NickM@saglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.