S8080 Limited

Welsh / English bilingual digital transformation support

Aligning your new or existing digital service with your objectives and bilingual user needs. Digital transformation planning and support covering security, usability, tasks, accessibility and technology choices. S8080 employ UX tools including workshops, content audit, personas, user journeys, IA and wireframe prototype iteration testing, ensuring user-centred Welsh/English design.

Features

  • Expert review before and/or after your development
  • Stakeholder engagement workshop experience up to Minister level
  • Alignments sessions, user research workshops and depth interviews
  • Peer (and competitor) analysis
  • Content inventory (every page) or content audit (sampling)
  • Proto persona workshops and persona development
  • User journey design - GDPR compliant data collection and processes
  • Card sorting, user testing and eye tracking
  • Website information architecture - IA
  • Optimised wireframes, web prototyping, design and Agile development

Benefits

  • Welsh speakers. 100% Wales based service - no contractors/freelancers
  • Information security assured – ISO 27001 and Cyber Essentials Plus+
  • Help with your existing content audit, mapping and migration plan
  • Clients include No.10, ministerial departments, emergency services, local authority, education
  • Extensive English/Welsh bilingual experience - Welsh Government and NAfW
  • Design and build services that meet the Digital Service Standard
  • Ensures service is GDPR optimised for user’s security and privacy
  • Biilingual publishing and Welsh Language Standards compliant
  • CMS platform recommendations to work with your existing technologies
  • Pan-disability user testing available

Pricing

£620 to £770 per person per day

  • Education pricing available

Service documents

G-Cloud 11

129688850439394

S8080 Limited

Christopher Cowell

01792 398 266

chris@s8080.com

Planning

Planning
Planning service Yes
How the planning service works During your shortlisting process, we will provide you with a very detailed method statement and more accurate costs tailored to your project's exact specification and, if required, the hosting requirements.

The stages correspond to those in the Government Digital Service's Service Manual and Digital Service Standard.

Once we begin working together, we can assist with all aspects of planning for your new system, including:

• Technical alignment meetings with your other service providers and internal IT team
• Cloud strategy, business analysis, and stakeholder requirements
• User needs and requirements gathering for your new CMS
• Content audit and inventory
• GDPR Privacy Impact Assessment (PIA) and GDPR data/processing audit
• Content map and migration strategy
• Information architecture
• Technical and security architecture (ISO27001)
• Hosting planning, server configuration, and hardening
• Wireframe prototype, user journeys, and solution design
• User testing planning
• CMS platform recommendations
• Onsite training, user documentation and video training 'reminders'
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • User research, UX and digital transformation
  • Rackspace fully managed hosting
  • UKCloud Enterprise Compute Cloud hosting
  • Microsoft Azure fully managed hosting
  • Open source cloud-based CMS and digital services

Training

Training
Training service provided Yes
How the training service works Our training sessions for your CMS or digital service typically last between half a day and a full day, depending on your CMS deployment's functionality. You will be trained by your S8080 project manager and the lead developer for your project. These two people will have been intimately involved in your project from inception and will have a detailed understanding of every aspect.

Before they arrive at your offices, they will prepare easy to read, concise documentation for you and your team and also brief video tutorials for common tasks. These videos will always be available to you as 'reminders' for CMS tasks that you may only perform occasionally.

We encourage a 'train the trainer' approach to keep your training costs low, and we'll typically train up to six members of your team in the session. If you'd like larger groups trained, we may split the training into several smaller groups to retain the ideal trainer/trainee ratios.
Training is tied to specific services Yes
Services the training service works with
  • User research, UX and digital transformation
  • Rackspace fully managed hosting
  • UKCloud Enterprise Compute Cloud hosting
  • Microsoft Azure fully managed hosting
  • Open source cloud-based CMS and digital services

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works S8080 assist with transition planning and can provide code review, GDPR, security, accessibility, and Usability (UX) compliance audits of existing websites or online service before helping you with migration.

If you'd like us to migrate or support a CMS, website or online application that has been built by another provider, we will need to check a few things first to validate existing GDPR compliance, security, accessibility, and usability.

Once these checks have been made, we'll assist with any remedial technical, UX, GDPR or security actions.

We'll then be able to help with CMS setup, configuration, and optimisation, cloud hosting setup, incorporating branded accessible templates that work across different browsers and mobile devices.

Finally, if required, we can help you with your existing content; assisting with a content audit, mapping existing content to your new system and developing a migration plan.

Once live, we'll support your CMS - upgrading, maintenance, hosting, security patching, system hardening, development, training and 24/7/365 monitoring.
Setup or migration service is for specific cloud services Yes
List of supported services
  • User research, UX and digital transformation
  • Rackspace fully managed hosting
  • UKCloud Enterprise Compute Cloud hosting
  • Microsoft Azure fully managed hosting
  • Open source cloud-based CMS and digital services

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works S8080 are ISO9001 Quality Standard and ISO27001 Information Security Standard certified.

We also hold Cyber Essentials and Cyber Essentials Plus + certification.

We provide performance testing and QA to ensure your solution is production ready for release, including:

• Creative design and brand adherence
• Functionality against the specification, user stories and wireframes
• Browser version graceful degradation
• Validation and compliance
• Cross-browser and device compatibility and older browser version graceful degradation
• Security and vulnerability scanning
• Accessibility testing
• Load testing – scaling, performance under stress and infrastructure redundancy testing
• Link checking

We can provide a manual test plan and scripts, in the form of test cases for UAT, based on the user stories, requirements and functional specification.

Also, if it's a requirement, your website / digital service can undergo online or lab-based user testing, and pan-disability user testing. Each testing team is made up of individuals who have different types of disabilities and all of whom use assistive technology to access computers.

We test to ensure accessibility for those people with:
• Blind
• Low vision
• Colour-blind
• Dyslexia
• Learning disabilities
• Mobility impairments
• Deaf
• Asperger’s
• Epilepsy
• Anxiety/Panic disorder

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
Certified security testers Yes
Security testing certifications
  • CHECK
  • CREST

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works We provide 'office hours' or '24/7/365' support for cloud-based open source Drupal CMS and Umbraco CMS .

We support the following hosting services:
• Drupal CMS and Umbraco CMS security patching
• Drupal CMS and Umbraco CMS application support
• Rackspace fully managed
• UKCloud Enterprise Compute Cloud
• Microsoft Azure fully managed

Service scope

Service scope
Service constraints If you'd like us to migrate or support a CMS, website or online application that has been built by another provider, we will need to check a few things first to validate existing GDPR compliance, security, accessibility and usability.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support availability is 24/7 - 365 days a year. Support response times within 30 minutes, (but usually immediate).
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing Validation from web chat SaaS provider.
Support levels Together with a fully managed hosting provision, we offer two support options. Your S8080 project manager will be your single point of contact for the duration of your support.

• Standard Support - Work is billed to the nearest 10 minutes and charged at our standard rates with no surcharges. Support will be provided during office hours, Monday to Friday, 8.00 to 5.30pm. For extended cover, see our 24/7/365 support below.
Support time can be used for absolutely anything, it's very flexible.

• 24/7/365 Support - for clients who demand an extended level of service. It’s 24 hours a day, seven days a week, 365 days a year and available as an addition to our Standard Support.

How it works: if your website or service becomes unavailable at 1.30am on Christmas morning, our developers will be alerted and will investigate the issue with the hosting provider's engineers within 10 minutes.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £620 to £770 per person per day
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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