Holhooja Ltd.

KnowBe4 Simulated Phishing and Cyber Security Awareness Training

We will help you train your staff and initiate planned and on-demand safe phishing attacks on your employees to test that awareness.

But first, we will offer them 100s of always up to date training courses from the world largest online training library and phishing simulation platform, KnowBe4 .

Features

  • Real world attacks across the entire kill chain including phishing
  • Email client Phish Alert Button
  • Ready Templates for initiating phishing attacks
  • Unlimited Phishing Security Tests & Training campaigns
  • 100s of up to date training content
  • Attack Orchestration and On-Demand
  • Over 1100 training modules 33 languages and 30 categories
  • Upload and manage your own content
  • Integrate with your Active Directory for Immediate Start

Benefits

  • Stop your staff falling for Phishing attacks
  • Plan Social Engineering attacks
  • Training Dashboard with live statistics of the fallen
  • Accurately assess candidate and team skill set
  • Develop an Cyber Security Aware & Ready Culture
  • Enable your staff to defend themselves from Phishing attacks

Pricing

£0.15 to £0.90 a user a month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

1 2 9 5 4 3 2 0 2 3 0 3 9 0 7

Contact

Holhooja Ltd. Government Cloud Team
Telephone: 07736552007
Email: gcloud@holhooja.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
  • Web Browser
  • Client Devices (Win 10, OSX)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 8 working hours. Support is provided by us.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Priority 1 = 15 Mins
Priority 2= 4 Hrs
Priority 3 = 12Hrs
Priority 4 = 24Hrs
Support available to third parties
No

Onboarding and offboarding

Getting started
We offer you a comprehensive on-boarding experience which includes training the administrator, monthly customer service calls, documentation, and support.

We are also able to offer you a managed service approach where we deliver the training and phishing campaigns against your staff on your behalf through regular planning process and delivery criteria.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Video documentations
  • Learning Guides
End-of-contract data extraction
Training Reports are available on the Administration dashboards and can be reproduced upon the termination of each training delivery. Report can be download the report data as CSV files.
End-of-contract process
Access to the Cloud training simulation will disconnected; Customer Data is securely wiped from KnowBe4 Data Centres.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
API
Yes
What users can and can't do using the API
REST API
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Administrators can add own training content.
Administrators can modify or point to new landing pages.
Administrators can create new and modify existing email templates

Scaling

Independence of resources
Service is built on the highly scalable AWS infrastructure

Analytics

Service usage metrics
Yes
Metrics types
Both:
- Phishing Reports
- Training Reports
can be reviewed through the Admin Dashboard.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
KnowBe4

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
User Training Reports can be exported by trainees and training administrators using the web interface.
Data export formats
CSV
Data import formats
Other
Other data import formats
Manual importing of trainee email addresses

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.9% availability
In the unlikely event of non-SLA compliamce, non-availability would be refunded by compensation time.
Approach to resilience
Service is built on a highly resilient infrastructure
Outage reporting
By email to customers

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Undisclosed
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
Please see https://www.knowbe4.com/security

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
In line with ISO 20000 process
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
In line with ISO 27001.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
A number of SIEM best practices are employed in safeguarding and monitoring information service such as:

o Compliance
o Access control
o Perimeter Defences
o Resource Integrity
o Intrusion Detection
o Malware Defence
o Acceptable Use
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
In line with ISO 20000

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.15 to £0.90 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We offer a "Proof of Value" whereby we take you through a free attack scenario to explain how your Administrator can initiate phishing attacks and offer training content to users. Then we offer you a limited time and limited user count full access to the product.
Link to free trial
Please contact us to arrange

Service documents