Holhooja Ltd.

KnowBe4 Simulated Phishing and Cyber Security Awareness Training

We will help you train your staff and initiate planned and on-demand safe phishing attacks on your employees to test that awareness.

But first, we will offer them 100s of always up to date training courses from the world largest online training library and phishing simulation platform, KnowBe4 .

Features

• Real world attacks across the entire kill chain including phishing
• Email client Phish Alert Button
• Ready Templates for initiating phishing attacks
• Unlimited Phishing Security Tests & Training campaigns
• 100s of up to date training content
• Attack Orchestration and On-Demand
• Over 1100 training modules 33 languages and 30 categories
• Upload and manage your own content
• Integrate with your Active Directory for Immediate Start

Benefits

• Stop your staff falling for Phishing attacks
• Plan Social Engineering attacks
• Training Dashboard with live statistics of the fallen
• Accurately assess candidate and team skill set
• Develop an Cyber Security Aware & Ready Culture
• Enable your staff to defend themselves from Phishing attacks

£0.15 to £0.90 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@holhooja.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

129543202303907

Contact

Government Cloud Team
07736552007
gcloud@holhooja.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Web Browser
  • Client Devices (Win 10, OSX)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 8 working hours. Support is provided by us.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Priority 1 = 15 Mins; Priority 2= 4 Hrs; Priority 3 = 12Hrs; Priority 4 = 24Hrs
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We offer you a comprehensive on-boarding experience which includes training the administrator, monthly customer service calls, documentation, and support. ; ; We are also able to offer you a managed service approach where we deliver the training and phishing campaigns against your staff on your behalf through regular planning process and delivery criteria.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Video documentations
  • Learning Guides
• End-of-contract data extraction: Training Reports are available on the Administration dashboards and can be reproduced upon the termination of each training delivery. Report can be download the report data as CSV files.
• End-of-contract process: Access to the Cloud training simulation will disconnected; Customer Data is securely wiped from KnowBe4 Data Centres.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• API: Yes
• What users can and can't do using the API: REST API
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Administrators can add own training content.; Administrators can modify or point to new landing pages. ; Administrators can create new and modify existing email templates

Scaling

• Independence of resources: Service is built on the highly scalable AWS infrastructure

Analytics

• Service usage metrics: Yes
• Metrics types: Both: ; - Phishing Reports; - Training Reports; can be reviewed through the Admin Dashboard.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: KnowBe4

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: User Training Reports can be exported by trainees and training administrators using the web interface.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: Manual importing of trainee email addresses

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% availability; In the unlikely event of non-SLA compliamce, non-availability would be refunded by compensation time.
• Approach to resilience: Service is built on a highly resilient infrastructure
• Outage reporting: By email to customers

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Undisclosed
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: Please see https://www.knowbe4.com/security

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: In line with ISO 20000 process
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: In line with ISO 27001.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: A number of SIEM best practices are employed in safeguarding and monitoring information service such as:; ; o Compliance; o Access control; o Perimeter Defences; o Resource Integrity; o Intrusion Detection; o Malware Defence; o Acceptable Use
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: In line with ISO 20000

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £0.15 to £0.90 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We offer a "Proof of Value" whereby we take you through a free attack scenario to explain how your Administrator can initiate phishing attacks and offer training content to users. Then we offer you a limited time and limited user count full access to the product.
• Link to free trial: Please contact us to arrange

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@holhooja.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.