Vertice Cloud

Data Analytics, AI, Machine Learning

Vertice Data Analytics, AI, Machine Learning consists of Oracle Analytics. This can include Autonomous Database, Datawarehousing, Data Integration, Artificial Intelligence, Machine Learning and Big Data Analytics. We provide Advisory and Rapid Agile Implementation and ITIL based support, allowing for fast deployment and business return.

Features

  • Customer and Financial Analytics which is, descriptive, predictive and augmented
  • Governed self service discovery, search and voice driven analytics
  • Self learning analytics deliver proactive insights via mobile devices
  • User driven what if modelling based on Excel
  • Full range of options for data loading
  • Over fifty data connectors for Import, Export and data conversion
  • Powerful in line data preparation from personal to corporate
  • Visual workflows for automating data preparation and enrichment
  • Enterprise class semantic layer for reporting and analysis
  • Granular Security and an elastic Cloud

Benefits

  • Allows you to drive faster, more accurate analysis of data
  • Reduces your effort to deploy, manage and maintain analytics
  • Keeps you informed via proactive analytics on your mobile devices
  • Reduces your Total Cost of Ownership
  • Grows with you as your business changes
  • Scales easily across the business enterprise
  • Ease of learning and use across all users
  • Visualise the steps to transforming and enriching data
  • Provides business users representation of data using business terms
  • Adjusts to your needs allowing additional capacity for peak times

Pricing

£25000 per unit

  • Free trial available

Service documents

G-Cloud 11

129112721908563

Vertice Cloud

Alistair McDonald

07825 060051

GCloud@verticecloud.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to The Vertice Analytics and Business Intelligence solution can compliment and be used alongside many business application and areas such as Finance, Healthcare, Emergency Services, Education etc Our solution extends many of the features in existing enterprise systems thus allowing solid business decisions based on factual data held with any organisation.
Cloud deployment model Public cloud
Service constraints Oracle performs changes to cloud infrastructure, operating software, product software, and supporting software that is provided by Oracle as part of the services, to maintain operational stability, availability, security, performance, and currency of the service. Oracle follows formal change management procedures to review, test, and approve changes prior to application in the production service. Oracle will provide prior notice of modifications to the standard maintenance period schedule. For Customer specific changes and upgrades, where feasible, Oracle together with Vertice will coordinate the maintenance periods with the customer. There is generally no delay or downtime to the service during these periods.
System requirements Customers require no special requirements apart from internet access

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Vertice tailor support contracts to meet specific needs of the customer if required. This would include defining response times for first, second and third level support. Customers are given their own support email and phone number to raise a ticket. Hours of support can be as required including up to 24/7 and Public/Bank holidays. Costs will depend on the service chosen. Vertice can also provide on-site support as may be required
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Vertice can, and do, tailor SLA support agreements to meet each customer's specific requirements. The utilisation of SLAs to document service levels is key to providing a continuous improvement approach to services. SLA targets are monitored on a regular basis so that a measurement of quality of service can be demonstrated. As Vertice engages in continuous improvement activities, the service targets can be raised which objectively demonstrates improved quality. Any SLA targets that are not met will be a cause for investigation. In order to build an effective continuous improvement mechanism, the following additional objectives may be included 1. Service targets may only cover services actually provided to the customer 2. Service targets should be set for all services that are important to the customer 3. Service targets must measure the attribute of the service that is important to the customer. The support service to the customer is provided to the customer via their dedicated Technical Account Manager who is also supported by a senior manager in the Vertice Team. The levels of SLAs can be from Monday to Friday 9 to 5 service up to a 24x7 service. Am entry level support agreement will begin at £5,000 per month.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Vertice are an accredited training Partner for Oracle. As such we can provide many types of services to help customers begin to use their systems in a quick and timely manner. Training can be on or off site, it can be classroom based or virtual. It can also be provided on a self learning basis. Vertice typically provide training specific for Analytics customers where they are trained on customer site using the screens, data and systems particular to the system implemented for that customer. Vertice can also provide documentation to the system if required.
Service documentation No
End-of-contract data extraction The customer has complete autonomy of how data is stored and managed within their virtual environment. Data can be extracted either from within the VM (for example, copying data over virtual networks), or the entire VM (for example, exporting as a VMDK or OVF). Oracle at the customers request, for a period of up to 60 days after the end of the applicable Services Period, provide access to the customers content and applications for the purpose of retrieval by the customer.
End-of-contract process At the end of the contract period Oracle will return all your data and materials which cannot be deleted or exported by you, and securely destroy all copies of your data on your written instruction. Oracle will also return all of your confidential information, unless there is a legal requirement that it is kept.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service As well as all of the functionality in the desktop, the mobile application enables users to use Natural Language processing, i.e. speech, to initiate analysis of data sets. Additionally, analysis can be scheduled to be refreshed depending on the users location.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing Vertice have not undertaken testing directly themselves as we rely on Oracle as the software 'manufacturer' to undertake such tests and Vertice would then apply the outputs accordingly. Oracle products are tested for accessibility using a variety of techniques including automated tools, expert heuristic review, visual inspection, manual operation, and testing with various AT by both disabled and non-disabled users. Oracle report the outcome of that testing using the Voluntary Product Accessibility Template (VPAT) to create the Accessibility Conformance Report.
API Yes
What users can and can't do using the API You can use API calls to create, manage and monitor Service Requests and view information about the components of your environment. We provide native access to underlying APIs such as vCloud and OpenStack. These are compatible with tools such as Terraform and platforms such as AWS S3.
API documentation Yes
API documentation formats
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Vertice customise projects to meet specific business requirements. Some customers require On-premise and/or hybrid interfaces to the Public Cloud which can also be catered for. Vertice have expertise in in Data Integration, Database Administration, Data Modelling, Dashboard Design, Machine Learning and AI. Oracle Analytics Cloud (OAC) is highly customisable and is able to handle 100s of reports, providing a large range of graphical visualisations. OAC also enables customers to create bespoke visualisation templates. Security within OAC enables the customers to ensure the right information is delivered to the right person at the right time to enable actionable insight. Uniting machine learning, AI, and service automation in a dynamic cloud platform that delivers personalized, proactive analytics anytime, anywhere.

Autonomous Data Warehouse (ADW) is the world’s first autonomous data management in the cloud to deliver automated patching, upgrades, and tuning without human intervention. This new autonomous database cloud is self-driving, self-securing, and self-repairing, which helps to eliminate manual database management and human errors. Within ADW customers are able to scale up and down the number of CPU cores giving customers the ability to get the best return on investment. The Universal Credits model enables customers to specify the use of different services.

Scaling

Scaling
Independence of resources Autonomous Data Warehouse and Autonomous Transaction Processing uses Database Resource Manager and IO Resource Manager to isolate resources for all databases. CPUs, memory, and IO resources are not over-provisioned in ADB, this makes sure every customer gets their assigned amount of resources at all times.

Analytics

Analytics
Service usage metrics Yes
Metrics types Vertice provide…..

Oracle Autonomous Data Warehouse (ADW) provides metrics on Storage, CPU utilization (%), SQL statements, average number of running SQL statements historically and Average SQL statement response time.
Oracle Analytics Cloud (OAC) provides metrics on storage, CPU utilisation. Users are able to start/ stop services, backup and restore services as well as delete services.
Oracle compute cloud enables metrics such as, CPU (%), IOStat Read (sectors), IOStat Write (sectors), Memory Percent (%), Memory Usage (KB) and Memory Utilization Percentage (agent).
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Vertice only provides technology form Oracle Corporation

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Depending on size and volume of data there are various tools to enable data to be extracted from the cloud environment such as Plug/Unplug, Data Pump, Remote Cloning, RMAN, Oracle SQL Developer, MAA Methods, OCI Data Transfer Appliance, Oracle Consulting and Oracle Advanced Customer Services. In addition Oracle provide a Secure File Transfer Protocol (SFTP) Account to retrieve the archived data of a terminated Oracle Enterprise Performance Management Cloud environment.
Vertice are able to provide support in the retrieval of data as well as training/ advisory services on best practice to move data and associated data assets.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Word documents .doc, .docm, .dotx, .docb
  • Text documents .txt, .odt, .pdf, .rtf, .wks, .wkw
  • Data Structures .JSON, .XML
  • Database files .dbf
Data import formats
  • CSV
  • Other
Other data import formats
  • Word documents .doc, .docm, .dotx, .docb
  • Text documents .txt, .odt, .pdf, .rtf, .wks, .wkw
  • Data Structures .JSON, .XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks N/A
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Oracle use dedicated CAS-T circuits between each of their sites to ensure the protection of customer data in-flight. Oracle additionally encrypt this data within their Elevated OFFICIAL platform. All data flows are also subject to the Oracle protective monitoring service.

Availability and resilience

Availability and resilience
Guaranteed availability Vertice Service Level Agreement....

Oracle Autonomous Database (ADB) does not provide RTO/RPO SLAs. ADB uses the fastest restore method (flashback database, automatic and manual backups) depending on the point-in-time specified by the customer for the recovery operation.
Oracle SLAs are part of the overall contractual structure between user and Oracle as an example:
Oracle Compute based on Region unavailability is reporting Monthly SLA of greater than or equal to 99.99% uptime, Oracle Service Credit if SLA Breached is 10%.
Further details can be found: https://cloud.oracle.com/iaas/sla
Approach to resilience A number of options enable you to build resilience into your applications. Oracle offer the service from two geographically distinct sites, both located in the UK and separated by over 100km for excellent geo-diversity.
Outage reporting All outages will be reported via the Service Status page and the notifications service within the Service Portal. Outages are identified as Planned maintenance, Emergency maintenance, and platform issues. In addition, the designated Technical Account Manager will proactively contact customers as appropriate. Contact can be agreed to be via email or telephone.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Oracle Autonomous Database (ADB) protects against both external attacks and malicious internal users: All data encrypted at rest using transparent data encryption. Network connections from clients to ADB are also encrypted using the client credentials wallet. Using client credential wallets includes both server and client-side authentication and provides the highest level of security. Oracle automatically applies all security updates to ensure data is not vulnerable to known attack vectors. Customers are not given OS logons or SYSDBA privileges to prevent phishing attacking. Additional in-database features like Virtual Private Database and Data Redaction are also available.
Access restriction testing frequency At least once a year
Management access authentication
  • Username or password
  • Other
Description of management access authentication Oracle Autonomous Database (ADB) network connections from clients to ADB are also encrypted using the client credentials wallet. Using client credential wallets includes both server and client-side authentication and provides the highest level of security.

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Vertice refer to Oracle when requested by customers for more information on standards being applied. Oracle has engaged with external assessment entities and independent auditors to meet a broad set of international and industry-specific compliance standards for deployments in Oracle Cloud e.g. ISO 27001, SOC1, SOC2, PCI DSS, HIPAA/HITECH, FedRAMP
Information security policies and processes Vertice has their own extensive information and security policy which has the purpose of, amongst other items, specifying what constitutes appropriate use of network accounts, authentication standards and Data Protection Rules. The vertice policies are available from our web site Verticecloud.ie

Oracle evaluates and responds to events that create suspicion of unauthorized access to or handling of customer data. Oracle’s Information Security Incident Reporting and Response Policy defines requirements for reporting and responding to incidents. This policy authorizes Oracle Global Information Security(GIS) organization to serve as the primary contact for security incident response, as well as to provide overall direction for incident prevention, identification, investigation, and resolution. Upon discovery of an incident, Oracle defines an incident-response plan for rapid and effective incident investigation, response, and recovery. Root-cause analysis is performed to identify opportunities for reasonable measures which improve security posture and defense in depth. Formal procedures and central systems are utilized globally to collect information and maintain a chain of custody for evidence during incident investigation.
In the event that Oracle determines that a security incident has occurred, Oracle promptly notifies any impacted customers or other third parties in accordance with its contractual and regulatory responsibilities.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach The internal controls of Oracle Cloud Services are subject to periodic testing by independent third party audit organizations. Such audits may be based on the Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controlsat a Service Organization (“SSAE 16”), the International Standard on Assurance Engagements (ISAE) No. 3402, Assurance Reports on Controls at a Service Organization (“ISAE 3402”), or such other third party auditing standard or procedure applicable to the specific Oracle Cloud Service.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach The internal controls of Oracle Cloud Services are subject to periodic testing by independent third party audit organizations. Such audits may be based on the Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controlsat a Service Organization (“SSAE 16”), the International Standard on Assurance Engagements (ISAE) No. 3402, Assurance Reports on Controls at a Service Organization (“ISAE 3402”), or such other third party auditing standard or procedure applicable to the specific Oracle Cloud Service.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Oracle evaluates and responds to events that create suspicion of unauthorized access to or handling of customer data. Oracle’s Information Security Incident Reporting and Response Policy defines requirements for reporting and responding to incidents. Upon discovery of an incident, Oracle defines an incident-response plan for rapid and effective incident investigation, response, and recovery. Root-cause analysis is performed to identify opportunities for reasonable measures which improve security posture and defense in depth. Formal procedures and central systems are utilized globally to collect information and maintain a chain of custody for evidence during incident investigation.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach If an unplanned interruption to an IT service or a reduction in the quality of service occurs; our primary objective is to return the IT service to users as quickly as possible. We will record an incident record to document the lifecycle of the incident. We will refer to the known Oracle errors to determine a fix or a workaround. To escalate the problem we may engage additional resources to meet service level targets or customer expectations. Vertice’s full escalation process is made available to all our customers and can betailored to help specific customer SLAs.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Health and Social Care Network (HSCN)
  • Other
Other public sector networks
  • RLI
  • Oracle-based private cloud service based in UK Crown hosting datacentres

Pricing

Pricing
Price £25000 per unit
Discount for educational organisations No
Free trial available Yes
Description of free trial Vertice provide a POC of their Analytics Service. This comprises of Vertice building a solution based on provided data . Vertice can leave the system running for 30 days. The POC is built after an initial workshop to understand the requirements. We require customer senior management involvement in any POC.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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