Minnow IT LTD

Foldr

Foldr connects many different types of storage all to one central location – whether on-premise or an existing Cloud Service (such as Dropbox, Google Drive, Office365 OneDrive & Sharepoint, Box and Amazon S3). Foldr presents a unified place for access, Cloud, Hybrid or on-premise.

Features

  • Remote access
  • GDPR Compliance
  • Data sharing
  • Single Sign on SSO

Benefits

  • Sharing documents
  • Live editing of documents
  • Single Sign on SSO
  • 2FA
  • Document gathering and management

Pricing

£1198 per licence per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

1 2 8 8 0 7 1 8 2 3 1 1 9 6 8

Contact

Minnow IT LTD

Andy Thorne

01172441895

andy@foldr.io

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Azure, GSuite, Dropbox, other cloud based infrastructure.
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints
Minimum operating specifications are listed in the guidance document for hosted and on-premise usage.
System requirements
  • Server virtualisation software (if self-hosting the service)
  • Windows 7 or higher (desktop app)
  • MacOS 10.9 or higher (desktop app)
  • IOS 9 or higher (mobile app)
  • Android 4.0 or higher (mobile app)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 hour
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
One level of support with named technical response support operative.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
User documentation, remote installation services and online demonstrations are all available if required.
Service documentation
No
End-of-contract data extraction
User data is held in the buyers' preferred storage medium, not transferred to supplier so no extraction is required.
End-of-contract process
A licence to use the software for the length of the licence purchased. After expiry the software becomes inert but does not prevent access by other means.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Interface / visual
Service interface
Yes
Description of service interface
Web based
Accessibility standards
None or don’t know
Description of accessibility
N/A
Accessibility testing
Native operating system accessibility features - voice over etc.
API
No
Customisation available
Yes
Description of customisation
Colour / branding adjustments are available controlled by administrators.

Scaling

Independence of resources
Each appliance is hosted by the end customer, be that on premise or in a hosted environment. Therefore each appliance is separate from the resources used by others.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
Data is encrypted by OpenSSL using AES-256
encryption. All encrypted data is signed using a message authentication code (MAC) so that the underlying value can not be modified once encrypted.

The encryption key is unique for each instance and can be
changed by the administrator if required.
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data is self hosted either in a cloud environment or on-premise and so subject to their existing export approaches.
Data export formats
Other
Other data export formats
Data is self hosted and so subject to existing approaches.
Data import formats
Other
Other data import formats
Data is self hosted and so subject to existing approaches.

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Availability is entirely under the control of the entity administrating the appliance and therefore subject to their own SLA.
Approach to resilience
Our service is self-hosted, be that in a hosted environment or on-premise.
Outage reporting
N/A

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Management interfaces are not externally available. Remote support access is off by default (and reboot), initiated by the appliance administrator only and requires an administrator supplied random key (valid for 30 seconds, reset at reboot) to connect.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Internally, board level control via development processes. The installation security governance is controlled via the hosting provider and business policies applied by the end user.
Information security policies and processes
Internally, board level control via development process.
Industry accepted standards are maintained as per our white paper, covering all aspects of encryption methods and operational uses.

Direct development control is undertaken by board level directors to ensure compliance.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Regular updates are communicated via the internal update mechanism however they are not mandated; the individual requirements of the hosting entity or business are adhered to.
Version number records are kept through the entire development line to ensure threat management is available and threat mitigation is undertaken in a timely fashion.
Change monitoring is undertaken and versioning is effective in mitigating emerging threats.
Vulnerability management type
Undisclosed
Vulnerability management approach
Software components included are monitored for live threat emergence; these are mitigated often prior to official threat reduction.
Software patches are released according to severity. The most severe are typically fix-released within hours.
Threat emergence via CVE is the main source reviewed.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The installation provides all detailed logging information and does not report off-site. The hosting provider or end business control the access and therefore, the information, as to incident prevention. Direct access to assistance is provided for additional mitigation.
Incident management type
Supplier-defined controls
Incident management approach
Users or end user business controllers are able to report directly to the board and development team via our support channel. This is usually via email however telephone support is available.
All incidents are recorded in our CMS for future reference and evidence.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1198 per licence per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Fully functional appliance with support included, initial trial period is for 30 days but can be expanded for those who have more complex deployment requirements.

Service documents

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