Minnow IT LTD

Foldr

Foldr connects many different types of storage all to one central location – whether on-premise or an existing Cloud Service (such as Dropbox, Google Drive, Office365 OneDrive & Sharepoint, Box and Amazon S3). Foldr presents a unified place for access, Cloud, Hybrid or on-premise.

Features

  • Remote access
  • GDPR Compliance
  • Data sharing
  • Single Sign on SSO

Benefits

  • Sharing documents
  • Live editing of documents
  • Single Sign on SSO
  • 2FA
  • Document gathering and management

Pricing

£1198 per licence per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

128807182311968

Minnow IT LTD

Andy Thorne

01172441895

andy@foldr.io

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Azure, GSuite, Dropbox, other cloud based infrastructure.
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints Minimum operating specifications are listed in the guidance document for hosted and on-premise usage.
System requirements
  • Server virtualisation software (if self-hosting the service)
  • Windows 7 or higher (desktop app)
  • MacOS 10.9 or higher (desktop app)
  • IOS 9 or higher (mobile app)
  • Android 4.0 or higher (mobile app)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 1 hour
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels One level of support with named technical response support operative.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User documentation, remote installation services and online demonstrations are all available if required.
Service documentation No
End-of-contract data extraction User data is held in the buyers' preferred storage medium, not transferred to supplier so no extraction is required.
End-of-contract process A licence to use the software for the length of the licence purchased. After expiry the software becomes inert but does not prevent access by other means.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Interface / visual
Service interface Yes
Description of service interface Web based
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing Native operating system accessibility features - voice over etc.
API No
Customisation available Yes
Description of customisation Colour / branding adjustments are available controlled by administrators.

Scaling

Scaling
Independence of resources Each appliance is hosted by the end customer, be that on premise or in a hosted environment. Therefore each appliance is separate from the resources used by others.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Data is encrypted by OpenSSL using AES-256
encryption. All encrypted data is signed using a message authentication code (MAC) so that the underlying value can not be modified once encrypted.

The encryption key is unique for each instance and can be
changed by the administrator if required.
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Data is self hosted either in a cloud environment or on-premise and so subject to their existing export approaches.
Data export formats Other
Other data export formats Data is self hosted and so subject to existing approaches.
Data import formats Other
Other data import formats Data is self hosted and so subject to existing approaches.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Availability is entirely under the control of the entity administrating the appliance and therefore subject to their own SLA.
Approach to resilience Our service is self-hosted, be that in a hosted environment or on-premise.
Outage reporting N/A

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Management interfaces are not externally available. Remote support access is off by default (and reboot), initiated by the appliance administrator only and requires an administrator supplied random key (valid for 30 seconds, reset at reboot) to connect.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Internally, board level control via development processes. The installation security governance is controlled via the hosting provider and business policies applied by the end user.
Information security policies and processes Internally, board level control via development process.
Industry accepted standards are maintained as per our white paper, covering all aspects of encryption methods and operational uses.

Direct development control is undertaken by board level directors to ensure compliance.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Regular updates are communicated via the internal update mechanism however they are not mandated; the individual requirements of the hosting entity or business are adhered to.
Version number records are kept through the entire development line to ensure threat management is available and threat mitigation is undertaken in a timely fashion.
Change monitoring is undertaken and versioning is effective in mitigating emerging threats.
Vulnerability management type Undisclosed
Vulnerability management approach Software components included are monitored for live threat emergence; these are mitigated often prior to official threat reduction.
Software patches are released according to severity. The most severe are typically fix-released within hours.
Threat emergence via CVE is the main source reviewed.
Protective monitoring type Supplier-defined controls
Protective monitoring approach The installation provides all detailed logging information and does not report off-site. The hosting provider or end business control the access and therefore, the information, as to incident prevention. Direct access to assistance is provided for additional mitigation.
Incident management type Supplier-defined controls
Incident management approach Users or end user business controllers are able to report directly to the board and development team via our support channel. This is usually via email however telephone support is available.
All incidents are recorded in our CMS for future reference and evidence.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1198 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Fully functional appliance with support included, initial trial period is for 30 days but can be expanded for those who have more complex deployment requirements.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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