Fordway

Fordway Cloud Monitoring as a Service

Fordway Cloud Monitoring as a Service helps your organisation determine how well contracted cloud services or those of other service providers (e.g. against defined SIAM model) are performing. Can identify exactly where performance issues reside and which service provider owns the problem. Integration into public cloud services (Azure, AWS, Google)

Features

  • Unified service view across multiple suppliers and in-house providers
  • Enables service level management across distributed IT Service supply chains
  • Customised service views, including organisation and department specific views
  • Service level monitoring; service level policies and measurements
  • Service views to measure the supply chain’s adherence to SLAs
  • Integration with an organisation’s or partner’s service management toolsets
  • ITIL process integration; identification of qualifying events and incident
  • Drill-down capability for problem management and identifying root cause
  • Monitor any private or in-house cloud service
  • PSN and NHS N3/HSCN services (with OFFICIAL separation) monitoring

Benefits

  • Service level management of suppliers and organisational IT supply chain
  • SLA adherence and compliance mapped to your organisational needs
  • Flexibility to move service monitoring between suppliers
  • Supplier independent performance reporting; audit suppliers and validate their performance
  • Identifies where performance issues reside and who owns the
  • Integration into majority of public cloud IaaS, PaaS, SaaS services
  • Integration includes: Microsoft Azure, Amazon Web Services, Google Cloud Platform
  • 24x7x365 support with UK based staff
  • Optional integration with customer or SIAM provider's ITSM toolset

Pricing

£250 to £4000 per unit per month

Service documents

G-Cloud 10

128243729616222

Fordway

Richard Blanford

01483 528200

sales@fordway.com

Planning

Planning
Planning service Yes
How the planning service works Fordway have standard engagement documentation and migration templates which will be utilised within their project planning.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Fordway IaaS
  • Fordway PaaS
  • Fordway DaaS
  • Fordway Cloud Intermediation Services
  • Fordway Identity and Authentication Management Service
  • Fordway Cloud Readiness Assessment Service
  • Fordway Data Stroage Service
  • Fordway Cloud Monitoring as a Service
  • Fordway Security Monitoring as a Service
  • Fordway Security Management as a Service

Training

Training
Training service provided Yes
How the training service works The training service is tailored to the buyer and dependent on the service provided
Training is tied to specific services Yes
Services the training service works with
  • Fordway IaaS
  • Fordway Paas
  • Fordway DaaS
  • Fordway Cloud Intermediation Services
  • Fordway Identity and Authentication Service
  • Fordway Data Storage Service
  • Fordway Cloud Monitoring as a Service
  • Fordway Security Monitoring as a Servcie
  • Fordway Security Management as a Service

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Fordway have standard documents and templates to support customers on their security monitoring requirements in the cloud with independent advice and recommendations.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Fordway IaaS
  • Fordway PaaS
  • Frodway DaaS
  • Fordway Cloud Intermediation Services
  • Fordway Identity and Authentication Management Service (IDAMS)
  • Fordway Cloud Migration Service
  • Fordway Service Management Service
  • Fordway Cloud Monitoring as a Service
  • Fordway Security Monitoring as a Service
  • Fordway Security Management as a Service

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Fordway have standard quality assurance and performance testing documentation and templates which will be tailored in line with the service design.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications
  • CHECK
  • CREST
  • Tigerscheme

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Fordway have a wide rage of hosting, software and support services which include:
Fordway IaaS,
Fordway PaaS,
Fordway DaaS,
Fordway Cloud Intermediation Services,
Fordway Identity and Authentication Management,
Fordway Data Storage Service,
Fordway Cloud Monitoring as a Service,
Fordway Cloud Security Management as a Service,
Fordway Security Monitoring as a Service,
Fordway Disaster Recovery as a Service,
Fordway Backup and Restore as a Service,
Fordway Endpoint Protection as a Service,
Fordway Service Management Service,
Fordway Server Hosting Service,
Fordway Patch Management as a Service

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Fordway have a 24x7 support desk and a standard SLA that defines response times
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Fordway have a standard SLA for hosting and software services

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £250 to £4000 per unit per month
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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