Software for Data Analysis Limited (SDA)

Extended Pupil and Teacher Survey Pack

Need school surveys? We’ve got them. You want data? We’ll help you collect it. It's what the Extended Pupil and Teacher Pack was built for. We’ve also got reporting, analysis, benchmarking and collaboration facilities to give voice to your information.
It’s all about the narrative. We’ll help you deliver it.

Features

  • Multiple simultaneous survey creation, deployment and monitoring
  • Role-based access to/sharing with and between multiple users and projects
  • Question-types: single/multiple choice, scaling/ranking/rating, numeric, open-ended, media capture
  • Survey logic includes routing, piping, scripting, branching, scoring and randomisation
  • Access to powerful underlying scripting language and API integration
  • Multi-lingual interface and multi-language surveys including right to left parsing
  • Default GDS-based template with extensive branding options (logos/fonts/colours)
  • Fully responsive on all platforms/devices: web browsers, mobiles, tablets
  • Email distribution and tracking, data import/editing, scheduling, quota control
  • Real-time summary counts, charts/graphs, cross-tabulation; exports to Excel, SPSS, Triple-S

Benefits

  • Cloud-based software: no installation, no hassle. You're good to go!
  • Unlimited surveys, questions and responses
  • Online and asynchronous offline collection options (when no internet connection)
  • Full control over survey design and display for advanced users
  • Downloadable MS Word survey specification displays question/response-types & routing
  • Extensive export options support a wide range of analytical packages
  • Resilient cloud architecture provides real-time mirroring, full failover and backup
  • All data is encrypted at rest and during transit
  • Comprehensive support, UK hosted, GDPR compliant and end-to-end ISO27001 secure.

Pricing

£450 per user per year

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

1 2 8 1 8 8 4 4 9 8 0 7 4 3 5

Contact

Software for Data Analysis Limited (SDA)

Michael Hart

020 7183 5703

Michael.Hart@sda-ltd.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None
System requirements
Modern standards-compliant web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to answer email support requests within 24 hours, Monday to Friday, 9am to 5pm excluding weekends and Bank Holidays
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
1st and 2nd line inclusive
3rd line at SFIA day rates
Support available to third parties
No

Onboarding and offboarding

Getting started
We provide user documentation that assumes no prior experience, including a comprehensive knowledge base and "Getting started" manual. For organisations that seek additional support, including managed services, we provide Infotap cloud support services, also available through G-Cloud.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
They can use SCROLL's native export facilities to extract their data in a number of formats, including CSV, xlsx, Quantum, SPSS and Triple-S.
End-of-contract process
The facility to extract data exists during the duration of the contract. At termination, access ceases. Data must be off-boarded before termination.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The system is responsive across all platforms
Service interface
No
API
Yes
What users can and can't do using the API
Allows API access to survey response data.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The service is designed for multiple user roles which can be defined by the lead administrator. Depending on the roles assigned certain facilities can be made available, or restricted.

Scaling

Independence of resources
Our facilities have been load tested to all anticipated scales and permitted uses.

Analytics

Service usage metrics
Yes
Metrics types
Survey responses in real time.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Pre-set formats for a range of statistical packages, including CSV, xlxx, Quantum, SPSS and Triple-S
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel (xlsx)
  • Quantum
  • SPSS
  • Triple-S
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel
  • Zipped Excel (including multiple files)
  • Zipped CSV (including multiple files)

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Our standard guarantee is 99.9% uptime with one week's notice of service maintenance. Users are credited pro-rata for unplanned downtime.
Approach to resilience
Full mirrored failover. Daily tape backups.
Outage reporting
Outage would be reported by static webpage and an email alert providing information about:
What's gone wrong
Time to resolution
Updates

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
The primary administrator configures the system based on pre-set roles according to the required functionality. Once these roles are set, the respective users will only have access to their required functionality.
Access restriction testing frequency
At least once a year
Management access authentication
Public key authentication (including by TLS client certificate)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Exova/BM Trada
ISO/IEC 27001 accreditation date
06/05/2017
What the ISO/IEC 27001 doesn’t cover
Our scope includes: "The design, development, provision and maintenance of data analytic services. This includes all SDA staff, processes and locations where information assets, hosting and backup are accommodated." The latter includes our London office and data centre.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have a fully ISO27001:2013 accredited Information Security Management System, the joint responsibility of the Information Security Manager and the Operations Manager, who report in turn to the Information Security Board.
There is an internal incident reporting system which alerts both these people. The ISM assesses and determines the severity and potential duration of the incident in terms of confidentiality, integrity and availability invokes the necessary mitigations according to established response planning.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We use a combination of Subversion, Gitlab and associated administrative routines to manage and QA versioning.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We use exclusively Open Source software assets obtained from recognised providers.
Patches are applied promptly.
We subscribe to a number of Open Source resources to obtain and maintain current information on our software assets.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We use a separate, secure server to record all protective monitoring data, accessible to the minimum efficient cadre of staff.
Incident management type
Supplier-defined controls
Incident management approach
Our ISO27001 certified approach includes:
- internal access to a pre-defined reporting template
- all incidents reported immediately to ISM, Ops manager and Security Officer (technical) for triage.
- Mitigation/remediation pathway selected and actions determined.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£450 per user per year
Discount for educational organisations
Yes
Free trial available
No

Service documents

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