Centerprise International Ltd

Centerprise Hybrid Cloud Replication Service

Centerprise's Hybrid Cloud DRaaS utilises Datto’s service suite provides a leading total DR/Backup platform. Data is encrypted and securely backed-up to both local appliance and an off-site datacentre, providing the ability to restore data and stand up recovered systems quickly and effectively on local appliance or in the cloud.

Features

  • Automatic, secure backup to a UK-based cloud platform
  • Fully managed service: Summary email reporting and Screenshot boot verification
  • Web Portal access for monitoring / restores
  • Advanced security via 256-bit encryption at source
  • High levels of compression significantly reducing network bandwidth requirements
  • Wintel, Linux and Mac support from Physical and Virtual environments
  • Image-based backup to .vmdk format provides fast recovery and portability
  • Application backup support with granular recovery
  • Bare metal recovery to dissimilar hardware
  • RPO 1 hour, RTO within 1 hour

Benefits

  • Backup data and restore data or whole systems in minutes
  • Ability to test recovery without affecting the ongoing service
  • Local Sandbox testing environment available through appliance
  • A fully managed service and expert assistance when required
  • OPEX model allowing customers to buy as a service
  • Flexible and scalable to meet specific requirements
  • Available as cloud, hybrid cloud or dedicated solution
  • Ransomware detection to combat security breaches and Malware

Pricing

£432.00 to £1,498.00 a device a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 2 7 3 1 6 2 4 2 8 9 7 1 1 9

Contact

Centerprise International Ltd Tenders Team
Telephone: 01256 378 000
Email: tendersteam@centerprise.co.uk

Planning

Planning service
Yes
How the planning service works
Centerprise's Hybrid Cloud Replication includes (optional) design, implementation and support throughout the transitional and integration period.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Centerprises's Hybrid Cloud Replication Service
  • Disaster Recovery as a Service (DRaaS)

Training

Training service provided
Yes
How the training service works
End User training can, if required, provide the knowledge base to undertake file recovery and restoration and the ability to self-monitor the service to supplement Centerprise's fully managed solution.
Training is tied to specific services
Yes
Services the training service works with
Hybrid Cloud Replication Service

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Centerprise shall fully support and assist the customer in on-boarding their data into the hybrid cloud solution.
Setup or migration service is for specific cloud services
Yes
List of supported services
Datto's UK-based Tier 3 datacenter cloud

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Centerprise performs these assurances through, daily monitoring and customer reporting, network and infrastructure monitoring and annual rehearsal for recovery testing.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
We support the Hybrid Cloud Replication Service, which is fully supported by Centerprise's Managed Service helpdesk.

Service scope

Service constraints
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
15min response, 1-8hrs fix depending on priority (P1-3) Monday-Friday 8am to 6pm UK - excludes weekends and Bank Holidays
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
The Service is available 24/7/365, with support provided Monday – Friday 0830 to 1700. Out of hours support is provided for invocations via a hotline service. This out of hours support forms part of the Service and is therefore included within the service charges. The Service Level for Service Availability is 99.99% as a measurement of the total Service Hours. Service Availability is therefore measured by: Service Availability % = ((Service Hours – Service Downtime) / Service Hours) x 100.
The response times for service affecting incidents are determined by the severity level of the incident, as follows: -
Severity 1 (Service Unavailable): Response: 20min, Resolution: 2 hrs.
Severity 2 (Service severely degraded) - Response: 1 hr, Resolution: 2 hrs.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Datto Inc.

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£432.00 to £1,498.00 a device a month
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.