You Say Tomato

Cloud User Research

Cloud user research is to deliver a service that meets your users’ needs in order that you may plan, implement and use cloud services appropriately.

Features

  • Contextual user interviews
  • Follows GDS service standard
  • Understand users, personas, user stories and service design
  • Qualitative and quantitative methods
  • User insights, testing criteria, pain points

Benefits

  • A grounded base of user needs
  • Reduce risk by understanding your users

Pricing

£500 per unit

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

1 2 6 9 7 6 7 9 2 7 7 8 5 4 4

Contact

You Say Tomato

Ren Reynolds

02032862488

info@you-say-tomato.com

Planning

Planning
Planning service Yes
How the planning service works User research essential to any digital. Understand user needs, pain points and user perspectives is key to all stages of cloud implementation from business case through to continual service improvement.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works We provide training and mentoring services for user researchers.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Cloud user research is a key component of selecting and configuring the right cloud service. User research can help you determine what service and what features are right for your users and how best to configure that service.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints Cloud user research can be conduced at your office, in context or remotely. We do not provide a user research lab.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times One business day or less.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels We support clients during the duration of a project and for a reasonable time thereafter.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £500 per unit
Discount for educational organisations Yes

Service documents

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