Jigsaw24

Jigsaw24 – Hosted Apple Management & Jamf Cloud

Our hosted Apple Management Service comprises a full Cloud hosted Apple management suite allowing application and content delivery, support and control of end user devices. The service is focused on delivering great user experience, improving employee productivity and ultimately customer satisfaction through a fully managed cloud solution.

Features

  • Cloud service for Mac, iPad and iPhone
  • Fully managed service
  • cloud and technology advice and guidance

Benefits

  • Maximise User productivity
  • Allow full control of devices
  • Expert management, advice and guidance
  • Service provided in line with industry best practice

Pricing

£5 to £25 per device per month

  • Education pricing available

Service documents

G-Cloud 9

126676449101224

Jigsaw24

Hannah Hally

0115 9707765

gps@jigsaw24.com

Planning

Planning
Planning service Yes
How the planning service works Jigsaw24 have an established methodology for helping buyers to design, size and implement cloud services. We will look at the estate to be managed and agree the cloud instance that is needed for the management of this mix of devices. We then look at security requirements and Jigsaw24 access for the management system. Once this planning is completed and agreed with the buyer, the management system is setup with control of a subset of devices. The policies and control measures are applied and tested at this stage as well as cloud deployment of Apps and any Device Enrolment Program (DEP) testing. Jigsaw24 also recommend that Apples Volume Purchase Program (VPP) is used if the buyers organisation utilises App Store Apps. Once the setup and testing is completed the cloud management service then goes live.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Jamf Pro
  • VMware
  • Hyper-V
  • Linux
  • Ubuntu
  • Microsoft Windows

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Jigsaw24 can help buyers with on premise management systems migrate these services to the cloud. This follows the same methodology as a new implementation of cloud hosting.
Jigsaw24 have an established methodology for helping buyers to design and size cloud hosting for their software solutions. This starts with a suitability assessment and an appraisal of the minimum requirements and vendor recommendation for cloud deployment. We then look at security requirements and Jigsaw24 access for the management system. Once this planning is completed and agreed with the buyer, the management system is setup with control of a subset of devices. The policies and control measures are applied and tested at this stage as well as cloud deployment of Apps and any Device Enrolment Program (DEP) testing. Jigsaw24 also recommend that Apples Volume Purchase Program (VPP) is used if the buyers organisation utilises App Store Apps. Once the setup and testing is completed the cloud management service then goes live.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Microsoft
  • Jamf Pro (formerly Casper)
  • Linux
  • Ubuntu
  • VMware
  • Hyper-v

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Jigsaw24 provide quality assurance and performance testing as part of any cloud migration or new cloud setup service. Jigsaw24 utilise SCOM to monitor performance of hyper-V and the in-built tools for VMware virtual machines. This provides real time and historical performance information on the buyers virtual instances.
Quality assurance is provided through ring fencing of resources such as processor or memory to ensure that the systems operate optimally.

Security testing

Security testing
Security testing service Yes
Security testing type IT Health Checks
Accredited security testers No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by your organisation
How the support service works Jigsaw24 provide a service desk to support our cloud hosting solutions. All technical staff are fully accredited and experienced. The SLAs can vary depending on the specific terms of the support contracts. Service availability SLA is 99.99%, support priority 1-4 basis with response times from 1hr to next business day. The customer will have the initial escalation point with their account manager. A ticket will then be raised and a cloud support engineer will be assigned.

Service scope

Service scope
Service constraints Our Hosted Apple Management Service only applies to Apple devices.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 8.30am-6:00pm, Monday to Friday Support priority 1-4 basis with response and fix times from 1hr to next business day.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat is offered through the Jigsaw24.com website. Available to all users.
Web chat accessibility testing No formal testing but the service has been in place for over 12 months and web chat functionality is available for assistive technology users.
Support levels Service availability SLA is 99.99%, support priority 1-4 basis with response times from 1hr to next business day. The customer will have the initial escalation point with their account manager. A ticket will then be raised and a cloud support engineer will be assigned.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Apple, Jamf, Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £5 to £25 per device per month
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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