Gradian Systems Ltd

Gradian Advanced Support for Forcepoint Products

Gradian Support has been designed to add value to traditional vendor support. It includes the alignment of an ITIL qualified Success Professional. The included support guide highlights SLA's and keeps support easy and timely.

Features

  • Detailed support guide
  • Customer success professional alignment
  • Co-operative support escalation
  • Management escalation of critical issues
  • ITIL alignment
  • 24/7 x365

Benefits

  • Highly skilled, certified and experienced support professionals
  • Ticket management
  • Response within one hour
  • Raise tickets by phone, online or email
  • No automated telephone answering system

Pricing

£13,158 a unit a year

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

1 2 6 5 0 9 0 4 9 2 4 2 8 4 7

Contact

Gradian Systems Ltd

Ciaran O'Rourke

07770 377 936

ciaran.orourke@gradian.co.uk

Planning

Planning service
Yes
How the planning service works
Please see Gradian Professional Services for implementing new Forcepoint Services.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Forcepoint Email Security
  • Forcepoint Cloud Web Security
  • Forcepoint Cloud Access Security Broker (CASB)
  • Forcepoint Data Loss Prevention (DLP)

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Gradian is a Forcepoint Gold partner. We are an extension of Forcepoint's own support team, proving first and second line support. Gradian's Support Desk Professionals are Forcepoint accredited in the fields of email, web , DLP and CASB.

Security testing

Security services
Yes
Security services type
  • Security incident management
  • Other
Other security services
Fixing product issues

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Gradian Support provides assistance with the day to day operation of your Forcepoint solutions and products and helps to resolve problems that are inconsistent with documented behaviour.

Service scope

Service constraints
Support is only available remotely.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Please refer to the Support Guide in the documents section.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Please see Gradian's Support Guide attached.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£13,158 a unit a year
Discount for educational organisations
Yes

Service documents

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