Gradian Systems Ltd
Gradian Advanced Support for Forcepoint Products
Gradian Support has been designed to add value to traditional vendor support. It includes the alignment of an ITIL qualified Success Professional. The included support guide highlights SLA's and keeps support easy and timely.
Features
- Detailed support guide
- Customer success professional alignment
- Co-operative support escalation
- Management escalation of critical issues
- ITIL alignment
- 24/7 x365
Benefits
- Highly skilled, certified and experienced support professionals
- Ticket management
- Response within one hour
- Raise tickets by phone, online or email
- No automated telephone answering system
Pricing
£13,158 a unit a year
- Education pricing available
Service documents
Framework
G-Cloud 12
Service ID
1 2 6 5 0 9 0 4 9 2 4 2 8 4 7
Contact
Planning
- Planning service
- Yes
- How the planning service works
- Please see Gradian Professional Services for implementing new Forcepoint Services.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Forcepoint Email Security
- Forcepoint Cloud Web Security
- Forcepoint Cloud Access Security Broker (CASB)
- Forcepoint Data Loss Prevention (DLP)
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Gradian is a Forcepoint Gold partner. We are an extension of Forcepoint's own support team, proving first and second line support. Gradian's Support Desk Professionals are Forcepoint accredited in the fields of email, web , DLP and CASB.
Security testing
- Security services
- Yes
- Security services type
-
- Security incident management
- Other
- Other security services
- Fixing product issues
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- Gradian Support provides assistance with the day to day operation of your Forcepoint solutions and products and helps to resolve problems that are inconsistent with documented behaviour.
Service scope
- Service constraints
- Support is only available remotely.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Please refer to the Support Guide in the documents section.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- Please see Gradian's Support Guide attached.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Pricing
- Price
- £13,158 a unit a year
- Discount for educational organisations
- Yes