Sirv

Sirv Image Hosting, Processing, CDN and DAM

Easily host large image libraries on a beautiful DAM (Digital Asset Management) service that your whole team will enjoy using. Rapidly serve your images to any website or share them with staff / partners. Resize images on-the-fly, add watermarks, text and effects. Sirv is fast, easy and secure image hosting.

Features

  • Infinitely scalable image and file hosting.
  • Instant image resizing, optimisation and processing.
  • Single set of master images, organised in one place.
  • Worldwide CDN servers for rapid delivery.
  • Fast and easy, no technical knowledge to learn.
  • API for easy integration with your third party tools.
  • Reliable, secure and redundant infrastructure with failover and backups.
  • Easy image uploading through FTP, browser or S3.
  • Access for your entire team, with RBAC user access control.
  • UK Limited company with proven success.

Benefits

  • Speed-up website development.
  • Organise all your images in one place.
  • Simplify the ongoing management of images.
  • Quickly search and find any image in your library.
  • Collaborate with your team, suppliers, partners (unlimited users).
  • Ensure website images are always correctly sized and optimised.
  • Achieve the fastest possible loading speed of your website images.
  • Apply Photoshop-style effects like text, borders, vignette, crop, greyscale.
  • Brand or protect your images with watermarks.
  • Grows with you, from 5GB storage to 5PB storage.

Pricing

£1 to £4 per gigabyte per month

Service documents

G-Cloud 9

126414040298689

Sirv

Jake Brumby

02033552837

support@sirv.com

Service scope

Service scope
Service constraints Sirv can host any image or file but it works best with large images. We recommend uploading images of 2500px width or greater if you want to host or display high res images.
System requirements
  • Use Sirv in any browser. Sirv has no constraints.
  • Serve images to any website. Sirv has no constraints.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 80% of messages are responded to within 2 hours. 100% of all messages are responded to within 8 hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Sirv provides comprehensive documentation and knowledgebase at https://sirv.com/help/.

Customer support is provided by email for all accounts, from Monday to Friday.

Enterprise accounts receive priority support and longer support hours 7 days a week. They also have access to a named technical account manager to assist in setup and ongoing support.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Sirv is designed to be as easy to use as possible. All core features are designed for use by non-programmers. Detailed documentation is available at https://sirv.com/help/.

We provide onboarding via telephone and videoconferencing, although it is usually not required because Sirv is so easy to use and well documented. One hour of planning and discussion at the outset is usually sufficient for any case. Further onboarding is available as required.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Data can be downloaded by FTP or S3 at any time. It is easy and fast.
End-of-contract process The contract includes all essential requirements: hosting, processing and serving of images and other files. Each plan has a specified storage and transfer allowance. If this amount is exceeded, you can move up to the next plan. Plans can be changed up or down any time and you just pay the difference (or receive a credit). There are no long term contracts. Sirv is easy and flexible.

Using the service

Using the service
Web browser interface Yes
Using the web interface Users can use the web interface to:

Signup
Login
Invite new users
Manage users and roles
Upload, download, modify, delete, move ad copy files
Upload, download, modify, delete, move ad copy folders
Configure images
Edit images
Configure settings
Configure profiles
Copy and paste code to embed images
Web interface accessibility standard WCAG 2.0 A
Web interface accessibility testing The interface has been tested by developers and not with assistive technology users.
API Yes
What users can and can't do using the API Users can use the API to:

Signup
Login
Invite new users
Manage users and roles
Upload, download, modify, delete, move ad copy files
Upload, download, modify, delete, move ad copy folders
Configure images
Edit images
Configure settings
Configure profiles
Copy and paste code to embed images
API automation tools Chef
API documentation Yes
API documentation formats HTML
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources Sirv limits the total amount of resource being used by users and spreads load across multiple servers. If accounts abuse the service, they are frozen, without impact on other users.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • Disk
  • HTTP request and response status
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Sirv duplicates all files 3 times across multiple devices.
  • For enterprise plans, Sirv mirrors content to another data centre.
Backup controls Backups are instant and automated. If users wish to have additional backups, the S3 API for Sirv permits easy and flexible ways to copy data to other locations or services.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 100% for enterprise accounts.
99.5% for standard accounts.

Enterprise accounts receive credits for non-availability. Our detailed SLA is provided to all Enterprise users.
Approach to resilience The resilience of Sirv was designed into it from day 1. Every part of the infrastructure ethos had the needs of the large enterprise in mind. It is designed so that the service continues normal operation when hard drives and servers fail and has proven itself to deliver 100% availability year round.
Outage reporting Twitter updates: https://twitter.com/sirvstatus

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Users can only access management interfaces and support channels via the Sirv user interface. A username and password is required, as well as 2-factor authentication, if enabled.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Security Metrics
PCI DSS accreditation date 31/03/2017
What the PCI DSS doesn’t cover It certifies the web app at https://my.sirv.com/.
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach We practice detailed security governance standards which would meet ISO 27001. Our detailed policies are available to all users.
Information security policies and processes Our Infosec team overseas the implementation of the Sirv Infosec policy. This is a detailed policy, with heads of department responsible for implementing and updating the key areas of information security. They regularly review and update policy where necessary and train their staff to be aware of policy and to work in accordance with it. The entire information security policy is the ultimate responsibility of the board.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We run thousands of automated tests on code changes before it is deployed, as well as manual tests before and after deployment. Changes are tested and approved by multiple people throughout the process.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Potential threats are reviewed every 6 months and form part of out Infosec policy. We reduce the total possible points of threat and lock down systems wherever possible to prevent vulnerabilities.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We monitor traffic, usage and ports 24/7 with alerts in place to flag potential issues and inform the backend and Infosec teams. We have a detailed incident response policy to deal with a potential compromise and begin dealing with incidents immediately (of which there have been none in 4 years of operation).
Incident management type Supplier-defined controls
Incident management approach Sirv has a set of pre-defined processes for events. Incidents are responded to by email primarily, with escalation of incidents through heads of department and to the Infosec team as required. Users are kept informed via email and post incident, a detailed report explains what the incident was, how it happened and what steps will be taken to prevent it from happening again.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £1 to £4 per gigabyte per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Everything is included in the free trial. The typical trial period is 30 days, which can be extended if required.
Link to free trial https://my.sirv.com

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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