Asset Infinity

New Age Cloud based Asset management, tracking, tagging and maintenance system. It has mobile app for both Android and iOS platform. The system is completely configurable at user end. It can be made operational in less than a week time. The system is currently being used by all industry verticals.


  • Bulk upload/ Download of data using Excel templates
  • Completely configurable system - No coding required
  • Role based logins - Field level control for access control
  • Complete Asset Management, tagging, tracking and maintenace
  • Adhoc reports can be generated using multiple filters
  • Active Directory (ADFS) and API based interface available
  • Email and sms based alerts and reminders
  • Documents and images can be stored for Assets and activities
  • Configurable work-flow engine available for approval process
  • IT and service help-desk available


  • Assets can be managed, tracked and maintained through lifecycle
  • Purchase requests and Purchase orders can be generated
  • Maintenance schedules can be defined for all equipment
  • System sends auto reminders and alerts before the due date
  • The Cost of asset maintenance can be tracked
  • Monthly/ Yearly Depreciation can be calculated
  • Manual service desk can be eliminated
  • Inventory management for spare parts and consumables
  • Mobile app for Physical audit of assets
  • Offline mobile app for technicians to record maintenace


£30 to £1000 per unit per month

Service documents

G-Cloud 10



Chetan Chopra



Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Not really
System requirements
  • Only internet browser requied to access our application
  • For mobile phones app available on Playstore and Apple Store
  • Barcode / RFID printers required for Asset Tags

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We resolve all customer tickets in less then 4 hours including week ends.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Online Chat for any support available
Web chat accessibility testing It is in use for the last one year
Onsite support Yes, at extra cost
Support levels - In-built Knowledge repository for instant help(24x7)
-On-line ticketing system(24x7)
-Mail to support team (24x7)
-Phone support during UK office (hours)
-All tickets resolved in less than 4 hours
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide online Demo
Provide online training
Onsite training at cost
Provide excel templates to import data in our system
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Videos for each module of the system
End-of-contract data extraction Simple excel downloads are available to extract the entire data from our system any time. This facility is provided to only administrative users.
End-of-contract process Free download of data from our system
If customer wants data in SQL, it is charged extra

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile app needs to be downloaded from play store and apple store.
Accessibility standards None or don’t know
Description of accessibility -Service can be accessed on Laptops/ Desktops using internet browsers-
-Android or iOS smartphones can be used to access the service
Accessibility testing No
What users can and can't do using the API APIs available for integration with other applications
Active Directory (ADFS) integration can be done
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The product is completely configurable in the user hand
The users can customise the Dash Board
The users can customise the reports
The users can customise the excel downloads
The approval workflows can be customised
The Email and sms reminders can be customised
The Screens can be customised
Custom fields can be added in all programs


Independence of resources We have separate database for each customer
We use Elastic pool to manage the load on the system


Service usage metrics Yes
Metrics types No of users logging everyday
No of devices scanned
Last scan date and time
Log of all transactions done in the system
Reporting types
  • Real-time dashboards
  • Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Using Excel downloads
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Microsoft Azure is our cloud service provider. It assures 99.9% uptime.
We provide SLAs as follows
S1 - response 2 hours , resolution 4 hours - Critical
S2 -response 4 hours, resolution 8 hours - Urgent
S3 -response 8 hours, resolution 2 days - Normal
Approach to resilience Can be provided on request
Outage reporting Email Alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Role Based Access of the application
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Currently undergoing ISO 27001 certification process

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have ISO 27001 compliance

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Covered under ISO 27001
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Covered under ISO 27001
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Covered under ISO 27001
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Covered under ISO 27001

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £30 to £1000 per unit per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 15 days free trial of the system is given on request
Link to free trial Www.assetinfinity.com

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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