RedQuadrant Ltd

Estimating digital service uptake rates and digital inclusion needs

This service uses Experian Mosaic data at the level of the Local Authority area to classify households according to their propensity and ability to access the internet and transact online. It provides data that is potentially critical in creating a business case and strategy for service transformation.


  • Quantitative estimates of households online and capable of interacting/transacting online
  • Identifies dominant household types in the area and likely behaviours
  • Determine areas likely to be impacted by Universal Credit
  • Determine areas likely to be impacted by ‘digital by default’
  • Uses mapping at LSOA level to identify hotspots of need
  • Short report to capture key findings aimed at Executive level


  • Mitigates critical risk in digital transformation
  • Estimates likely service uptake levels based on quantitative evidence
  • Offers estimates based on actual local households not national averages
  • Provides pen pictures of key demographic groups
  • Demographics include early adopters, late majority and the digitally excluded
  • Offers a basis for service design and targeting communications
  • Provides a basis for planning digital inclusion and assisted digital
  • Provides data in forms that are useful to elected members


£325 to £1,275 a person a day

Service documents

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G-Cloud 12

Service ID

1 2 3 8 9 0 1 0 7 8 6 0 9 7 7


RedQuadrant Ltd Benjamin Taylor
Telephone: 07931 317230


Planning service
How the planning service works
We provide a comprehensive range of services drawing on the experience of our network of over 500 independent consultants which allows us to offer planning support for implementation tailored to the needs of each buyer.

The plans we provide are based on data-gathering and underpinned by our core project management and skills transfer methodology. We have extensive experience of developing highly effective implementation plans in a wide range of situations and are flexible on delivery methodology. We work with each buyer to develop an approach that is appropriate to them.

We help buyers to ensure that the right resources are being deployed with the right focus. Some examples of the areas where we provide input to assist in implementation planning include:
• financial modelling;
• business case analysis;
• mapping best practice;
• resource optimisation;
• channel shift; and
• benefits realisation

Crucially, we set out approaches for mitigation of risk and contingency planning and provide an unambiguous approach for change management to support the successful implementation.
Planning service works with specific services


Training service provided
How the training service works
We are an experienced training provider helping to upskill staff and develop knowledge in the public sector. We have been delivering international, cross-sector learning and development programmes via our own open programmes and bespoke designed programmes since 2009.

Our training is focused on helping people in the public sector to build the relevant skills and practice to deal with the problems they face. Some elements of our training support include navigating change, dealing with complexity, lean process improvement, agile project management, influencing and coaching, wicked and tame issues and systems leadership.

Our training offers specifically designed elements (experiential learning) for effective capability building. Client feedback from our formal learning sessions has demonstrated 91% ‘good’ or ‘excellent’ satisfaction levels, and over 70% report still using the skills transferred ‘daily’ or ‘monthly’ six months later.
Training is tied to specific services

Setup and migration

Setup or migration service available

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Buyers benefit from our robust quality assurance and performance testing approaches which heavily involve their input. Our prime aim is to ensure that the results and quality expected of us are achieved – or exceeded – within the engagement, and that the results extend beyond the delivery activity.

We work to ensure that our approaches complement and support the quality standards of our buyers. In doing so, we support their capacity building, help them boost their own quality assurance and performance testing, and ensure effective contract completion and handover.

Our work is documented so that, alongside the knowledge buyers’ staff will have gained, we leave them with a toolkit explaining the aims and objectives, methodology adopted, deliverables planned and achieved, issues identified and resolved and plan for moving forwards.

All of our work is assured and overseen by experts – RedQuadrant service leads and public service consultants use their specialist knowledge to underpin our quality and performance testing support throughout.

Security testing

Security services

Ongoing support

Ongoing support service

Service scope

Service constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
1 business day. Responses will only be during working hours.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Support levels
We do not define specific levels of support in advance but flex the level of support we provide depending on the requirements of each engagement. With our clients, we discuss and agree support that is appropriate to their situation, timescale, and the outcomes they want to achieve. We use their input to design the best possible solution to meet their needs. The costs for our support are defined in our rate card and pricing document.

All of our work is overseen by both a project manager and quality assurance lead. As appropriate we will provide a technical account manager.


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)


£325 to £1,275 a person a day
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.