Cirro

Multi-Academy Trust (MAT) - Education as a Service

This is a modular suite of services designed for Primary & Secondary schools and MATs. The suite covers Security, Backup & DR, Cloud Services, VoIP, Video Collaboration and Alternative Education

Features

  • School ICT as a service
  • Centralised security gateway
  • Safeguarding and prevent services
  • Advanced Filtering and Proxy gateway
  • Advanced Cyber Security gateway with Threat Detection and AV
  • Software-defined-network to connect all schools
  • UK support by systems engineers
  • GDPR & PCI capable solutions
  • Alternative Education on demand
  • Machine Learning & Analytics for Safeguarding and Attainment

Benefits

  • Monthly subscription service
  • Centralised core ICT functionality
  • High improvements in Service Performance
  • Lower operational cost and resource
  • Available on Janet and open Internet

Pricing

£9 to £28 per unit per month

Service documents

G-Cloud 10

123650292874220

Cirro

Michael Owen

020 3418 0412

michaelo@cirro-solutions.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Anti-Virus
Office Pro
Exchange
3rd party software
Cloud deployment model Community cloud
Service constraints No major constraints
System requirements 1st Line Helpdesk

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 2 working hours or inline with Support Agreement
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Support includes a named Service Manager, monthly Service Review documentation and Quarterly service improvement / strategic planning discussions. Service reviews provide a transparent way of summarising service performance, billing, change requests, risk register, agreed actions and P1-P3 incidents and details of all SLA reports and helpdesk calls.
Support is designed around customer requirement and can cover set-up, data migration, test, train, support. This at the modular level so customers can best utilise existing resources.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full training is provided (online or onsite) to run through all aspects of the service based on an agreed SoW which details the level of support, migration, testing and training required. The main focus is to train system administrators in how to best utilise the platform, how to monitor, report and implement changes and how to invoke back-up or DR. Training is provided by qualified internal personal who themselves are responsible for day to day activities associated to management and administration of Cirro systems. Importantly we also focus on understanding non-technical and procedural changes. We can also sub-contract cultural and business process management re engineering to a specialist 3rd party such as Stable Logic (see price book & service description document). Cirro also provide documentation for training, support purposes, auditing and compliance. Documentation covers the design of the Cirro environment, the security documentation which includes supported protocols and network ports any back-up and retention policies including the portal to manage back-up locations, destinations, retention and restorations.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Cirro offer a managed transition or Exit that covers: 1 - Managed transition to an alternative provider; process detailed in the Agreement and a SoW will be produced to cover all aspects of contract exit, charged on time & material basis. 2 - User or nominated 3rd party, migrates data to new platform, typically using standard software to do so with limited support from Cirro (charged on Time & Material basis) Cirro will then securely remove all user data for the platform in accordance to an Exit Plan. Customers need to ensure they have copies of any data including back-ups and event logs. In some instances it is possible for the customer to buy dedicated Cirro infrastructure or assets at an agreed market rate. Onsite assets (such as VDI zero clients) can be detailed in an assets register for customers to purchase at the end of a service Term. Cirro can (upon request) provide a certification confirming full data removal and system cleaning, which includes the method used and date of completion. Cirro asks that the customer's administrator removes and destroys all customer data within the Cirro environment prior to a full system cleanse.
End-of-contract process The contract and Sales Order will detail all the pricing elements for the delivery and running of the services as and when the agreement ends. The customer may wish to extend for an additional or shorter term, these commercial terms can be accommodated under G-Cloud10 guidelines / restrictions. Should the customer wish to exit at the end of the contracted term, then the Exit Plan will be invoked. This document looks at an exit plan including migrating services to another provider, to internal platforms or whatever other options have been detailed. This will also include likely costs. At this time a formal SoW will be produced to detail the level of involvement required from Cirro to transition services to another provider. This is charged on a Time & Materials basis, the rates of which are details at the start of the Agreement. A Customer may wish to request the new provider assists with the transition and therefore limiting assistance and costs from Cirro . Cirro will always look to provide professional support and assistance to reduce risk and maintain service during any major transition.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Different level of interaction possible based on screen size.

Mobile devices would typically use Citrix Receiver

VoIP & Video Collaboration have dedicated apps
Accessibility standards None or don’t know
Description of accessibility We use standard Web technologies and security methods to reduce risk, such as HTTPS, SSL and support various access control methods. Vendor specific UI's have been tested and are supported by them.
Accessibility testing This is done by Citrix to deliver integration with Assistive Technologies
API Yes
What users can and can't do using the API API's provide access to all types and operations, available as REST API, customers can gain better integration into the Cloud Services platform. Operational and performance motioning can provide insight and control, delivering automation and business intelligence. The REST API covers: User Operations User Elements User Types Extension Operations Extension Elements Extension Types Admin Types Admin Elements Admin Operations The requirements for integration can be discussed at an early stage to ensure the right technology is deployed to support the stated outcomes
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Applications
Integration
Support
Management
Desktop build

Scaling

Scaling
Independence of resources An organisation is the container for a tenant and forms logical boundaries between tenants. Each organisation gets units of resources defined by the Org vDCs it has. The resources that get defined at the Org vDC are compute, storage and network. When a Org vDC is created, a Provider vDC is used to allocate resources to the Org vDC. The Provider vDC maps these resources into different containers, which isolates the units of compute.

Analytics

Analytics
Service usage metrics Yes
Metrics types Performance
Utilization
Service incidents
Change requests
Risk Register
Any customer specific metrics required
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Cloud9, EvolveODM, IOCOM, Tute, Netsweeper, N2S, BahatiX, UCentirx

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users have full control over their data. Cirro can provide support to compete a data export on contract exit.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Service range from 99.9% to 99.999% SLA depending on design and requirement. Cirro associate SLA performance with Material Breach so customers can exit an Agreement due to continued poor performance. Cirro allows customers to go through User Acceptance Testing & Sign-off pre-billing to reduce the risk of performance related issues and minimising commercial risk or exposure; this also ensures customer know how the platform performs. Cirro also looks at the platform performance, not just it's On/Off availability, performance is what users notice and so our focus is on consistent, high performance and service continuity. A significant amount of focus is around the performance of the environment, including platform latency and capacity to ensure user-experience. Cirro also has a Support response time and severity SLA.
Approach to resilience Resilience has been built at every level of the environment and is tailored to fulfil customer SLA and service requirements. We use multiple providers Data Centre and network providers with a networking layer that ensures full visibility, control and resilience. Hardware is typically HPE Gen10 blades and 3Par SSD, running HyperV or VMware with support for Citrix environments. The platform has full DC and Hypervisor resiliency with additional snapshots taken for archiving and off-line back-up. Each tenant will then have a specific level of resilience which can range from a single instance up to mirrored over multiple DC’s with Database clustering and network-based load balancers.
Outage reporting The Major Incident Process for a core outage ensures that all affected customers are notified at pre-allocated touch points, this is normally via email and phone. Each customer has access to the ticketing system which provides continual updated on any incidents and the Support desk pro-active keep customers informed. This process covers: P1-P2 Core platform and network incidents P1-P2 Customer specific platform, Service and networking incidents Platform API’s are available that provide performance information and alerts based on thresholds for both Cloud Core and Customer specific elements. Should a major incident occur, a Root Cause Analysis is completed and delivered to affected users, this details; Problem, Severity & Impact, Timeline of Events, Root Cause, Category, Corrective Action Taken, Preventative Action Taken and Service Improvement Actions to mitigate future risk.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels All management interfaces are only accessible by named and security vetted individuals via a two factor authenticated session on an IPSEC v2 VPN tunnel. All connections are logged and audited. Multiple failed attempts automatically lock the individual user account with automated notification sent. All passwords are timed and must be unique and can't be recycled. Cirro also support Software Defined Networking (SDN) virtualisation technologies, including Network Virtualization using Generic Routing Encapsulation (NVGRE) and Virtual Extensible LAN (VXLAN). These technologies are designed to supported better connectivity, access and scalability specifically for cloud computing environments.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We follow ISO 27001 Information Security Management Systems (ISMS) and CSA guidelines as well as best practice for Cyber Security.
Our providers are accredited to the appropriate standards, such as ISO 27001, 9001, PCI DSS, Cyber Security Essentials.
Cirro will be completing ISO 27001 independently
Information security policies and processes We follow ISO 27001 Information Security Management Systems (ISMS) and CSA guidelines as well as best practice for Cyber Security.
Our providers are accredited to the appropriate standards, such as ISO 27001, 9001, PCI DSS, Cyber Security Essentials.
Cirro will be completing ISO 27001 independently

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Changes made by the Customer to their Private Cloud environment which they support themselves is done so at the Customers risk. Where Cirro provides Support of the Customers environment, all change requests must be formally submitted and approved by Cirro, they are fully audited and assessed against risk. The request has to include: 1. Reason a. Improving security b. Improving performance or functionality c. Reduce operational overhead or cost 2. Request to be approved by Cirro’s: a. Service Manager b. System Architect c. InfoSecurity 3. Change request must include: a. Expected outcome b. Test plan c. Roll-back plan d. SoW
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All systems are scanned for vulnerabilities every month. Cirro uses the Common Vulnerability Scoring System (CVSS) for all Common Vulnerabilities and Exposures (CVE) provided by the National Vulnerability Database. Scoring for non-CVE vulnerabilities is provided by UB’s vulnerability scanning tool. A priority is placed on patching or mitigating the vulnerability based on these scores and the logical location of the vulnerability within Cirro's network infrastructure. Remediation occurs within 10 business days for critical vulnerabilities.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Our service management processes are ITIL V3 aligned and have a particular focus on Security Incident Management System and Continuous Service Improvement. Some of the components of this system have been provided below: - Network and Host-based IDS/IPS - Traffic monitoring and intelligent traffic analysis - Packet capture and analysis to enable investigations into alerts - DNS monitoring to detect DNS lookups to known or suspected malware - Botnet monitoring – hunts for and alerts on any type of connection - Web and email threat monitoring - Geographic analysis of all attacks and traffic Automated systems ensure ultimate continual protection.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Prevention: The understanding of and application of insight gained from the intelligence Detection: The interpretation of any events of interest occurring to discriminate between legitimate and abnormal events to identify anomalous activity Investigation: The analysis of anomalies to determine whether they are emerging threats that may lead to a security incident Reaction: Our analysts use tailored, predefined and configured Playbooks to efficiently inform their reaction to an identified threat Response: The planning of effective mitigation in response to the cyber-attack, the communication of these plans to all relevant stakeholders, and the collaboration with all relevant parties to carry out mitigation.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • New NHS Network (N3)
  • Joint Academic Network (JANET)
  • Other

Pricing

Pricing
Price £9 to £28 per unit per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A tailored trial can be arranged in a limited form for a 30-day period. Customer go through User Acceptance Testing to ensure the Cirro solution is fit for purpose. Trials may be limited in functionality and integration. All Terms & Conditions apply to trial users
Link to free trial https://cirro-solutions.co.uk/contact-us

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑