Keefinty real-time mood measurement
Keefinty provides real-time mood measurement across your organisation. It is a simple lightweight approach to allow team members to log how they feel, comment on specific events or submit ideas in seconds with anonymous summary info available immediately to team leads via Slack
- real-time mood measurement across your employee base
- Integrated with Slack
- Very easy to implement
- Users can log how they feel in seconds
- Team leaders receive real-time charts of moods across teams
- Allows people to submit ideas for e.g. sprint retrospectives
- Feelings and moods are completely anonymous
- Track your team's mindset and wellbeing over time
- Takes account of external factors that may affect general mood
- Role-based system allowing the right access for the right people
- Incredibly quick and easy to implement
- Realtime feedback means you can react quickly and easily
- Responses are anonymous providing safety for your users
- Integrated with Slack and works in any channel or discussion
- Understand team's wellbeing over time or in response to events
- Charts are easy to interpret
- Get support with best practice organisational change approaches
- A very inexpensive and effective alternative to annual employee surveys
- Invest in your organisation's mental health and engagement
£2 to £8 per person per month
- Education pricing available
- Free trial available
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|Software add-on or extension||Yes|
|What software services is the service an extension to||Slack|
|Cloud deployment model||Private cloud|
|Service constraints||Support is not restricted to any specific hardware configuration. Organisations already using Slack will benefit the most, since your team are already using the tool every day and can log how they feel without even needing to move from one screen to another|
|System requirements||Software relies on Slack being installed and in use|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Since real-time mood measurement is not typically a business critical system at the hour-by-hour level, we provide support within normal UK working business hours to keep your costs down and you can expect a response to a normal user query within a couple of hours. This support level is however supplemented by out of hours alerting to ensure the system is always up and running|
|User can manage status and priority of support tickets||No|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Support is provided within UK normal business hours only (with the exception of alerting to ensure no prolonged system outage).
Critical incidents will be prioritised and handled immediately within working hours, while general queries and issues affecting individual users will see a response within 24 hours.
Additional feature requests will be discussed with the client and prioritised as appropriate in agreement together.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||We provide onsite support to help your team understand how to use the software if desired (it is very intuitive, so often this is not required) as well as providing onsite, telephone or email support with your Slack administrator to ensure they are comfortable with the install of the Slack plug-in. This usually only takes a couple of hours including the configuration of the team and roles. Typically we will provide ongoing support by way on onsite visits or conference calls throughout the early stages to ensure effective adoption and to help your team leaders get the best out of the information they are seeing. Your success is our success, so we work hard to ensure that all of your users know how to use the software and tips to keep it very simple.|
|End-of-contract data extraction||The information stored within the Keefinty software is anonymous and we will never share any personal information. However, any anonymous charts and extracts from the data can be downloaded directly from the system at any time during the contract and kept by users for as long as they remain useful. No personal data is included or stored.|
|End-of-contract process||Software is provided as a service and the end of contract is very simple; access is revoked to the Keefinty data stores and functionality. No work is required by the client.|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Since Keefinty real-time mood measurement is integrated with Slack, the user interface varies between devices in accordance with Slack's policy and design. The features are available via any device with Slack installed where the user is logged into Slack and their relevant workspace. Charts showing information are sized according to device and easy to see and decipher on any device.|
|Description of customisation||
Many elements of Keefinty realtime mood measurement can be configured, for example team roles, which data is most commonly used, which features are enabled (all are enabled in a standard implementation) or perhaps timescales for charts are linked to e.g. your sprint cycle, to save you having to select a time period each time.
Customisation beyond this e.g. a bespoke branded user experience can be discussed together as chargeable additions and prioritised according to business desires.
|Independence of resources||Concurrent user figures are considered holistically, rather than just for one specific organisation at a time to ensure that your organisation will not be affected by the demands of other organisations. User numbers are defined upfront and so demand is straightforward to manage.|
|Service usage metrics||Yes|
Number of users, frequency of use, how often emotions (which may be emojis or free text or similar) have been logged, how often charts and or data extracts are downloaded.
We use those metrics to understand the breadth of adoption and also help you as an organisation check that your team leads are using the information that is available to them.
|Reporting types||Regular reports|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||Physical access control, complying with another standard|
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||Slack commands are used to generate data exports (e.g. a summary of ideas and feedback a team has provided) and charts (e.g. grouped team sentiment over a set time period). The Slack command generates a link to the data or chart and can be downloaded and kept. The links expire after a few hours but anything downloaded by the user remains.|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
Our SLA for system availability is 99.9% (although we have never had an outage yet). Support is provided in UK business hours only, but alerting out of hours ensures the system can be restarted if need be.
No refund would be provided for any downtime out of those support hours, but would be provided pro-rata for any time the system could not be used in office hours. This would typically and most easily be done as a discount against the next invoice payable.
|Approach to resilience||This information is available on request, since it may vary should clients have a preferred data centre or similar that they wish to use.|
|Outage reporting||Any outages are identified through our own ongoing alerting and notification provided to clients by email, with any resolution action where applicable.|
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||All authentication is handled through Slack and conforms to their authentication standards and approach. 2-factor authentication can be switched on in Slack where desired by the organisation.|
|Access restrictions in management interfaces and support channels||Keefinty operates a role-based system, with access levels defined and agreed with the organisation. These can be updated as appropriate by the Organisation's own Slack administrator. In addition, Keefinty ensure roles are reviewed on a quarterly basis to ensure access is appropriately restricted.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||2-factor authentication|
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||See https://slack.com/intl/en-gb/security for all certifications|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||Security of personal data is handled through Slack's world class security policy and approach (see https://slack.com/intl/en-gb/security ). Other elements of security governance (from data centre through to disposal of equipment) are reviewed quarterly by one of Keefinty's Board members, to ensure that we are not in breach of e.g. PCI, GDPR regulation or best practice procedures.|
|Information security policies and processes||All members of the Keefinty team are made aware of our security approach on day one and assurance provided by one of Keefinty's Board members. Since all security is handled through the Slack interface, our policy aligns to that which can be found here https://slack.com/intl/en-gb/security|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
Any changes to components offered within our service are assessed at the outset not only for capability but any potential security impacts. Threat modelling is completed as standard and potential security risks addressed before the first line of code is written.
In addition to component changes, our data housekeeping approach ensures that access rights remain current and old data is fully cleared (although no personal data is stored within this anyway).
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
Potential threats are identified and monitored against the OWASP top 10 and any components (hardware or software) are reviewed on an ongoing basis to ensure compliance and a high level of security.
Any vulnerability takes precedence over other feature build activity, with appropriate patches for high risk vulnerabilities installed within 24 hours.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||The Keefinty solution is monitored 24:7 by a reputable third party in the industry both to ensure up-time and highlight any potential compromises or security issues. Potential compromises and/or incidents are prioritised ahead of any other service work and clients are notified where any work is required to rectify a problem, along with timeframe and action required to resolve.|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
Incidents are identified either by our 24:7 monitoring service or can be reported by users through our email support process.
For any critical incidents (system outage) an email report is shared with clients along with any remedial action if required.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£2 to £8 per person per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||Organisations can trial Keefinty's software for up to 10 users for a period of 10 weeks. All features are available in this time period and our team will help ensure implementation and adoption is easy and straightforward.|