Keefinty Ltd

Keefinty real-time mood measurement

Keefinty provides real-time mood measurement across your organisation. It is a simple lightweight approach to allow team members to log how they feel, comment on specific events or submit ideas in seconds with anonymous summary info available immediately to team leads via Slack

Features

  • real-time mood measurement across your employee base
  • Integrated with Slack
  • Very easy to implement
  • Users can log how they feel in seconds
  • Team leaders receive real-time charts of moods across teams
  • Allows people to submit ideas for e.g. sprint retrospectives
  • Feelings and moods are completely anonymous
  • Track your team's mindset and wellbeing over time
  • Takes account of external factors that may affect general mood
  • Role-based system allowing the right access for the right people

Benefits

  • Incredibly quick and easy to implement
  • Realtime feedback means you can react quickly and easily
  • Responses are anonymous providing safety for your users
  • Integrated with Slack and works in any channel or discussion
  • Understand team's wellbeing over time or in response to events
  • Charts are easy to interpret
  • Get support with best practice organisational change approaches
  • A very inexpensive and effective alternative to annual employee surveys
  • Invest in your organisation's mental health and engagement

Pricing

£2 to £8 per person per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

1 2 3 4 4 7 9 7 5 8 1 7 8 9 8

Contact

Keefinty Ltd

Sarah Lynch

07786652357

sarah.lynch@keefinty.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Slack
Cloud deployment model
Private cloud
Service constraints
Support is not restricted to any specific hardware configuration. Organisations already using Slack will benefit the most, since your team are already using the tool every day and can log how they feel without even needing to move from one screen to another
System requirements
Software relies on Slack being installed and in use

User support

Email or online ticketing support
Email or online ticketing
Support response times
Since real-time mood measurement is not typically a business critical system at the hour-by-hour level, we provide support within normal UK working business hours to keep your costs down and you can expect a response to a normal user query within a couple of hours. This support level is however supplemented by out of hours alerting to ensure the system is always up and running
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support is provided within UK normal business hours only (with the exception of alerting to ensure no prolonged system outage).
Critical incidents will be prioritised and handled immediately within working hours, while general queries and issues affecting individual users will see a response within 24 hours.
Additional feature requests will be discussed with the client and prioritised as appropriate in agreement together.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide onsite support to help your team understand how to use the software if desired (it is very intuitive, so often this is not required) as well as providing onsite, telephone or email support with your Slack administrator to ensure they are comfortable with the install of the Slack plug-in. This usually only takes a couple of hours including the configuration of the team and roles. Typically we will provide ongoing support by way on onsite visits or conference calls throughout the early stages to ensure effective adoption and to help your team leaders get the best out of the information they are seeing. Your success is our success, so we work hard to ensure that all of your users know how to use the software and tips to keep it very simple.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The information stored within the Keefinty software is anonymous and we will never share any personal information. However, any anonymous charts and extracts from the data can be downloaded directly from the system at any time during the contract and kept by users for as long as they remain useful. No personal data is included or stored.
End-of-contract process
Software is provided as a service and the end of contract is very simple; access is revoked to the Keefinty data stores and functionality. No work is required by the client.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Since Keefinty real-time mood measurement is integrated with Slack, the user interface varies between devices in accordance with Slack's policy and design. The features are available via any device with Slack installed where the user is logged into Slack and their relevant workspace. Charts showing information are sized according to device and easy to see and decipher on any device.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Many elements of Keefinty realtime mood measurement can be configured, for example team roles, which data is most commonly used, which features are enabled (all are enabled in a standard implementation) or perhaps timescales for charts are linked to e.g. your sprint cycle, to save you having to select a time period each time.
Customisation beyond this e.g. a bespoke branded user experience can be discussed together as chargeable additions and prioritised according to business desires.

Scaling

Independence of resources
Concurrent user figures are considered holistically, rather than just for one specific organisation at a time to ensure that your organisation will not be affected by the demands of other organisations. User numbers are defined upfront and so demand is straightforward to manage.

Analytics

Service usage metrics
Yes
Metrics types
Number of users, frequency of use, how often emotions (which may be emojis or free text or similar) have been logged, how often charts and or data extracts are downloaded.
We use those metrics to understand the breadth of adoption and also help you as an organisation check that your team leads are using the information that is available to them.
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Slack commands are used to generate data exports (e.g. a summary of ideas and feedback a team has provided) and charts (e.g. grouped team sentiment over a set time period). The Slack command generates a link to the data or chart and can be downloaded and kept. The links expire after a few hours but anything downloaded by the user remains.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Our SLA for system availability is 99.9% (although we have never had an outage yet). Support is provided in UK business hours only, but alerting out of hours ensures the system can be restarted if need be.
No refund would be provided for any downtime out of those support hours, but would be provided pro-rata for any time the system could not be used in office hours. This would typically and most easily be done as a discount against the next invoice payable.
Approach to resilience
This information is available on request, since it may vary should clients have a preferred data centre or similar that they wish to use.
Outage reporting
Any outages are identified through our own ongoing alerting and notification provided to clients by email, with any resolution action where applicable.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Other
Other user authentication
All authentication is handled through Slack and conforms to their authentication standards and approach. 2-factor authentication can be switched on in Slack where desired by the organisation.
Access restrictions in management interfaces and support channels
Keefinty operates a role-based system, with access levels defined and agreed with the organisation. These can be updated as appropriate by the Organisation's own Slack administrator. In addition, Keefinty ensure roles are reviewed on a quarterly basis to ensure access is appropriately restricted.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
See https://slack.com/intl/en-gb/security for all certifications

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Security of personal data is handled through Slack's world class security policy and approach (see https://slack.com/intl/en-gb/security ). Other elements of security governance (from data centre through to disposal of equipment) are reviewed quarterly by one of Keefinty's Board members, to ensure that we are not in breach of e.g. PCI, GDPR regulation or best practice procedures.
Information security policies and processes
All members of the Keefinty team are made aware of our security approach on day one and assurance provided by one of Keefinty's Board members. Since all security is handled through the Slack interface, our policy aligns to that which can be found here https://slack.com/intl/en-gb/security

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Any changes to components offered within our service are assessed at the outset not only for capability but any potential security impacts. Threat modelling is completed as standard and potential security risks addressed before the first line of code is written.
In addition to component changes, our data housekeeping approach ensures that access rights remain current and old data is fully cleared (although no personal data is stored within this anyway).
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Potential threats are identified and monitored against the OWASP top 10 and any components (hardware or software) are reviewed on an ongoing basis to ensure compliance and a high level of security.
Any vulnerability takes precedence over other feature build activity, with appropriate patches for high risk vulnerabilities installed within 24 hours.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The Keefinty solution is monitored 24:7 by a reputable third party in the industry both to ensure up-time and highlight any potential compromises or security issues. Potential compromises and/or incidents are prioritised ahead of any other service work and clients are notified where any work is required to rectify a problem, along with timeframe and action required to resolve.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incidents are identified either by our 24:7 monitoring service or can be reported by users through our email support process.
For any critical incidents (system outage) an email report is shared with clients along with any remedial action if required.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2 to £8 per person per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Organisations can trial Keefinty's software for up to 10 users for a period of 10 weeks. All features are available in this time period and our team will help ensure implementation and adoption is easy and straightforward.

Service documents

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