Accrosoft Ltd

Weduc Whole School Communication Platform

Weduc has developed an app and platform that allows education establishments to consolidate communications, payments, booking systems, absence reporting, attendance and paperless forms into one central system.

Using a single sign-on a school can communicate, manage and report from one easy to use console/app.

Improve: Engagement; Business Efficiency; Reduce Costs

Features

  • Real-time, cloud based collaborative communication platform
  • Dedicated Mobile App (all major platforms)
  • Social Media Style News Feed
  • Targeted Communications
  • In-App Messaging & SMS Communication
  • Built-in Calendar and Noticeboard
  • Digital Forms and Surveys Creator and Management
  • Digital Registers and Attendance Management
  • First Day Absence Management and Reporting
  • Online Payments System

Benefits

  • Significantly reduce administration and cost of communications
  • Reach end users without access to PC
  • Social media look and feel, improving adoption and engagement
  • Users only see relevant news, reducing "white noise"
  • Consolidating multiple communication, payment and absence systems into one
  • Reach users with targeted events and communiques
  • Allow for rapid deployment and analysis of data
  • Ensure communications are processed through correct channels
  • Comply with all requirements to attain an 'Outstanding' judgement
  • Training, Change Management and and risk are all managed

Pricing

£2.40 to £12 per user per year

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

1 2 3 0 5 7 3 0 7 7 1 6 2 6 5

Contact

Accrosoft Ltd

Daniel Woodcock

01509 221349

daniel.woodcock@accrosoft.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements
  • Browser - IE11 or above
  • Mobile Operating System for app - iOS, Android, Windows
  • Chrome
  • FireFox
  • Microsoft Edge
  • Safari 9+

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are dependent on criticality. All response target times are targeted for working hours, i.e. excluding weekends and bank holidays.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels P1 - Critical - Response Time 1 Hour, Target Resolution 1 Working Day
P2 - High - Response Time 2 Hour, Target Resolution 2 Working Days
P3 - Medium - Response Time 4 Hour, Target Resolution 10 Working Days
P4 - Low - Response Time 8 Hour, Target Resolution as agreed.
Account Management, Service Desk and SLAs are included in annual licence fees.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Accrosoft provides a “Fixed Price, Fixed Scope” implementation process. It will be based on a “light-touch” approach to PRINCE2™ Project Management to ensure that the Implementation is successfully brought to fruition, meeting the scope, cost and time criteria as set out in the framework. We create a Project Share instance for which both our Client and Accrosoft will have joint access allowing collaboration and visibility on all aspects of the project documentation. This includes the daily logs, checkpoint reports, issues logs, change requests, risk registers, and product and quality documentation. All baseline documentation including if appropriate, the Configuration Management Strategy, Quality Management Strategy and Risk Strategy, will be shared with you at the start of the process to align strategies. Accrosoft will appoint an Implementation Manager who will be responsible for transitioning you onto Weduc and to realise the benefits of the new system. The Implementation Manger will work with the Account Manager and key personnel within your organisation to plan and implement all aspects of the system, prior to handing over to the business. This can involve liaising with Training, Development and Business Analysts to ensure that the delivery is precisely tuned to your needs.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Standard charges apply to provide data extraction including media cost. The extract will be provided using standard XML and all documents as standard PDF files.
End-of-contract process For large volumes of data, further consideration is required to establish the level of detail required together with the media and format necessary and will be individually quoted.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Adaptive web design allows the user experience to be accessible on a mobile browser. In addition, the dedicated mobile app mirrors the end-user functionality of the web service (system admin is only available in the web portal with appropriate access rights).
Service interface No
API No
Customisation available Yes
Description of customisation Customers can customise the look and feel of the service to match the corporate brand. Logos, colour schemes and branding is all controllable from within the admin settings in the web portal. This includes a degree of customisation of the mobile app.

Scaling

Scaling
Independence of resources Accrosoft design, build and maintain the cloud-based infrastructure on Amazon Web Sevrices. The above resilient architecture allows Accrosoft to monitor and manage the load on the servers as well as monitoring the potential bottleneck in both the servers and networks. We are able to flex up and increase the number of processor cores, system memory, disk space and network bandwidth remotely in less than an hour or even flex out by adding additional instances. During peak times additional server instances maybe brought online to help distribute the load.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach A standard data export is available from within the system. In contract users may request a bespoke data export package which will be charged at SFIA rates.
Data export formats
  • CSV
  • Other
Other data export formats Xml
Data import formats
  • CSV
  • Other
Other data import formats
  • .xml
  • .xls

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability In addition to the performance monitoring of the service Accrosoft also monitors outside of the infrastructure environment to measure availability (uptime) and response times. Our target uptime is 99.7% inside Working Hours (Monday – Friday excluding English Bank Holidays). This means equates to up to 6.45 hours of downtime for the year. We do not operate a service credits scheme.
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Authentication is with username and password/passphrase with the service supporting enforcement of strong password selection by users. In addition, Weduc uses timeouts to ensure that a user does not remain logged in for an extraordinary time, mitigating system vulnerability through absent users.
Access restriction testing frequency At least once a year
Management access authentication Public key authentication (including by TLS client certificate)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes Available on request

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Accrosoft's Website, Service, and service components, as well as dependencies of these, are tracked. Configurations resulting in a change to any of these services are managed through the Sprint software release process. Third party software that integrate with the solution are kept up to date with the latest patches. Security on internally developed systems is verified with penetration testing.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Accrosoft and AWS take a joint approach to vulnerability management. For example the WAF and load balancers are assessed, managed and updated by AWS for vulnerabilities. Accrosoft are responsible for applying patches to operating systems and databases for the Weduc / AWS virtual environments.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Accrosoft uses AWS CloudWatch to monitor and identify potential compromises. In response to a potential compromise Accrosoft can block IP addresses or increase server capacity to handle increased traffic. Our response time is driven by our SLAs.
Incident management type Supplier-defined controls
Incident management approach All errors, system failures and downtimes are logged in the system. Users may report incidents through standard support channels, e.g. Live Chat, etc. Incident reports can be provided upon request, including screenshots or exports of logs where necessary.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2.40 to £12 per user per year
Discount for educational organisations Yes
Free trial available No

Service documents

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