CGI

CGI - Application Development

Application Development service builds new or modernises existing applications. Woking collaboratively and iteratively with clients to design and deliver complex, critical digital services, we assess your business, user and technology needs, to ensure consistent focus on quality, delivering applications that work for citizens and staff, and cost and service improvements.

Features

  • Multi-disciplinary teams working across the UK, where our clients based
  • Proven experience of delivering products that meet GDS standards
  • Rapid delivery of value through short, iterative development cycles
  • Large team of digital specialists to provide development and modernisation
  • New build or progressive enhancement of existing applications
  • Cloud-first approach, UK Cloud, AWS, Azure and Google Cloud experience
  • Specialisms: Citizen facing, case management, workforce collaboration, scheduling, rostering, cyber
  • Sectors: Justice, Policing, Prosecution, Courts, Prisons, Probation, Central Government, Education

Benefits

  • Rapid deployment of business change
  • Deliver services that meet users’ needs
  • Target budget to deliver benefit – avoiding large up-front spend
  • Flexibility to meet peak demands, ability to start short notice
  • Providing choice
  • Cost effective, flexible delivery
  • Able to deliver broad range of application requirements
  • Able to apply domain level knowledge across sectors

Planning

Planning
Planning service Yes
How the planning service works We assess your current applications and infrastructure and determine what to replace, what to keep, and what to accommodate (accommodate being what we expect to replace in the medium term but do not deal with now)
We work with you to assess: user needs, business needs, technology needs. We form a solution based on these collective needs, informed by our assessment of the existing estate and your understanding of business priorities
We modernise the user experience for citizens and staff, guided by the agreed business and technology architectural roadmap
We then build an Application Architecture and Plan for the Development.
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We assess your current applications and infrastructure and determine what to replace, what to keep, and what to accommodate (accommodate being what we expect to replace in the medium term but do not deal with now). We work with you to assess: user needs, business needs, technology needs. We form a solution based on these collective needs, informed by our assessment of the existing estate and your understanding of business priorities
We modernise the user experience for citizens and staff, guided by the agreed business and technology architectural roadmap
We then build an Application Architecture and Plan for the Development.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works CGI offers a portfolio of services via our QA and Testing Practice (5200 industry certified testing professionals strongly aligned to the ISTQB), helping clients manage and optimise all aspects of quality assurance and testing.
Our lifecycle quality management approach increases quality, reduces risk and lowers costs. We follow the principles of ""test early and often"" capturing defects early, ensuring ensure client budgets are used effectively for quality conformance activities rather than damage control in live environments.
We utilise proprietary QA and testing frameworks and methodologies offering a disciplined approach that delivers repeatable results. Industry solutions addressing application testing challenges and business risks, an integrated suite of strategic and operational QA and testing services keep our clients ahead of the curve.
Our practical experience in delivering solutions has developed our best practice approach to performance engineering, It is applicable to waterfall lifecycle or agile delivery methodologies, provides a flexible degree of assurance, driven by specific client needs. A key principle is that assurance activities should commence early; ideally from initiation/requirements capture and no later than during production of the functional specifications. This ensures the performance requirements are clearly defined and understood, then flowing these down into design assurance activities and artefacts.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Dependent on Buyer requirements and upon the nature of the services supported. Please contact CGI directly for details.

Service scope

Service scope
Service constraints CGI has standard service attributes. Service variants will be discussed during the call-off process when CGI will be pleased to also discuss client specific constraints and available options

User support

User support
Email or online ticketing support Email or online ticketing
Support response times During the procurement process we will respond to questions within one business day. During the on-boarding process we will create a set of standards and procedures for each engagement. In terms of responding to questions this will be in-line with the communications process defined for specific Service Levels.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels CGI recognises that the approach for managing the service and relationship with clients is key to the success of an on-going service. CGI is able to offer the comfort that, as well as having a structured methodology, our solutions will be delivered to an agreed set of performance standards backed by a specific Service Level Agreement (SLA) tailored to client requirements which will be regularly reviewed.
CGI offers 4 levels of Applications Support
L1 - First Line Support - Telephone helpdesk
L2 - Second Line Applications Support
L3 - Third Line Applications Support
L4 – Management of Product and Vendor Support

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £439 per user
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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