Advanced 365

Platform as a Service

Platform as a Service from Advanced provides customers with a fully managed, scalable platform for Red Hat and Microsoft. The service includes patching, monitoring and service desk. Advanced's ISO 9001:2015 and ISO 27001:2013 certifications ensure quality and security and all services are aligned to ITILv3 industry best practice.

Features

  • Microsoft or Red Hat Linux Operating Systems
  • Red Hat certified build
  • Secure, UK-located Tier III data centres
  • High-performance storage
  • 24/7 monitoring
  • ISO 27001:2015 security framework
  • ITIL-aligned incident management from a UK-based service desk

Benefits

  • Cost-efficient entry point for Platform as a Service
  • Secure storage of data
  • ITIL service desk ensures comprehensive best practice
  • 24/7/365 monitoring provides early warning of potential issues
  • Scalable extensions are available
  • Full range of supporting services are available

Pricing

£163 to £402 per virtual machine per month

Service documents

Framework

G-Cloud 11

Service ID

1 2 2 0 5 7 4 3 7 4 9 7 9 6 1

Contact

Advanced 365

Bid Management

0845 160 6162

Bid.Support@oneadvanced.com

Service scope

Service constraints
In order to maintain the integrity of the solution Advanced will perform a quarterly planned maintenance to patch the system operating system and the database component. This will be scheduled and communicated with the client in advance of any work commencing.
System requirements
  • Customer provides suitably licenced application software
  • Customer installs Application
  • Application Support

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support service levels are defined within the service definition. Response time are defined based on severity levels as follows:
Severity 1: - 30 minutes
Severity 2: - 1 hour
Severity 3: - 4 hours
Severity 4: - 8 hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
All calls to the Advanced service desk will be answered within 20 seconds. Support service levels are defined within the service definition. Response time are defined based on severity levels as follows:
Severity 1: - 30 minutes
Severity 2: - 1 hour
Severity 3: - 4 hours
Severity 4: - 8 hours.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
On boarding includes provision of server space, storage and network capacity to the customer’s
individually defined area of the Advanced PaaS private cloud. Relevant data import templates are set
up, and resources are allocated accordingly to support the uploading of applications.
Off boarding is subject to standard notice terms. Production infrastructure can either be
decommissioned, or scaled back to a minimum footprint to provide a platform for legacy applications.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Avanced will export the data in a readable format pre-agreed with the customer.
End-of-contract process
All data is exported to an agreed process and once the organisation has confirmed receipt all data is securely deleted.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
No
Independence of resources
All customer instances are protected from other customers through appropriate virtualisation segmentation at all service layers including storage, compute and network.
Usage notifications
Yes
Usage reporting
  • Email
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Synthetic transactions
  • Application monitoring
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • File data
  • Database (SQL, Oracle etc.)
  • Operating Systems
  • Virtual Machines
  • Applications
  • Exchange Mailboxes
  • Images and Blob storage
Backup controls
Customers can determine a backup schedule to suit the operational requirements of their business. The Advanced managed backup service allows for both time based and command based scheduling.

Time based scheduling allows the customer to set a pre-determined time for backups to occur: this may be a single time during a period or a number of times at a set frequency, for example, once an hour.

Command based scheduling allows the customer to set a backup process to trigger during a specific activity, for example, before and after a batch process.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.9% availability is guaranteed.
Service Availability Range Service Credits
(% of Monthly Charges)

99.90% to 100.00% 0%
98.50% to 99.99% 2%
97.50% to 98.49% 5%
0.00% to 97.49% 10%
Approach to resilience
Advanced's PaaS spans two geographically-diverse Tier 3 data centres and has been architected to provide a highly available N+1 architecture with sufficient resilience and capacity to sustain component failures.

The resilient features built into the platform consist of clustered server nodes in a highly-available virtual cluster, redundant PSUs, network interfaces and storage adaptors, connection to a dual controller active/active SAN via redundant path switching, connection to a network layer through stacked chassis switching architecture and a redundant dark fibre path to the second data centre, where there is a replica of the architecture in the primary location

In addition, the data centre environments include uninterruptible power supplies and generators that are capable of maintaining at least 72 hours continual operation without mains power as well as redundant cooling devices to maintain optimal environmental conditions within the server rooms.
Outage reporting
The Advanced Event Management service will monitor the environment and provide:

Proactive monitoring and alerting of thresholds and events
Root Cause Analysis of identified problems
Reporting and trend analysis
System and application-specific knowledge and tasks

When thresholds are breached within the PaaS environment, staff nominated to receive alerts will be informed via email or SMS. Advanced will respond to alerts and remediate any issues within the supported environment. Monthly reports will show historical alerts and their respective response. These will be discussed at periodic service delivery reviews.

The Advanced event management solution retains all the gathered monitoring data within a Microsoft SQL Server Data Warehouse. The Advanced core environment also includes a dedicated Microsoft SQL Reporting Server that allows this data to be accessed and a wide variety of reports produced. Reports can be produced on any of the information within the database, either as a standard report or as a custom report. Ad-hoc user created reports can also be produced.

Identity and authentication

User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Advanced uses the principles of least privileges and role based access control. This is line with best practice as outlined in ISO 27001 and implemented within the Advanced Information Management System.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Veritas
ISO/IEC 27001 accreditation date
16/02/2015
What the ISO/IEC 27001 doesn’t cover
Nothing, Advanced ISO 27001:2013 certification addresses all Annex A controls.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO 9001:2015
ISO 14001:2008
Information security policies and processes
Advanced is certified to ISO 27001:2013 and our Information Security Management System implements all mandatory controls and address all 114 Annex A controls of this international standard for information security.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Advanced uses ITIL v3 processes for asset management, change and configuration management. Changes are reviewed through the Advanced CAB, and discussed and agreed with the customer prior to implementation.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
The vulnerability assessment process provides visibility into the vulnerability of critical assets deployed in the IT Infrastructure. The process comprises of identifying critical systems, their corresponding owners, vulnerability scanning on regular basis, determining and assessing potential vulnerabilities, documenting and establishing a time line to remediate critical vulnerabilities.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Advanced complies with protective monitoring in line with GPG 13.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incident management control objectives are defined within our ISO 27001:2013 certified Information Security Management System and the procedures for Incident management are aligned to ITIL v3 industry best practice.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
A number of virtual security measures are implemented. All network traffic is separated using VLAN networks. Routing of traffic between VLAN networks within the PaaS environment is strictly controlled, with a highly-available context firewall cluster providing perimeter security to protect against external attacks of any kind, in addition to a clustered pair of firewalls providing protection of each individual client estate.

In addition to these controls and operational measures periodic internal and external penetration testing is carried out as a part of Advanced’s ISO 27001 certification.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Our datacentres are ISO 50001 (Energy Management Systems) accredited. The standard specifies the requirements for establishing, implementing, maintaining and improving an energy management system, whose purpose is to enable an organization to follow a systematic approach in achieving continual improvement of energy performance, including energy efficiency, energy security, energy use and consumption. The standard aims to help organizations continually reduce their energy use, and therefore their energy costs and their greenhouse gas emissions.

Pricing

Price
£163 to £402 per virtual machine per month
Discount for educational organisations
No
Free trial available
No

Service documents

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