Shoothill Limited

Eye on Flooding & Emergencies Website

A responsive web portal that the stakeholders of the regional emergency response group can use to provide residents, businesses and visitors with a single, authoritative source of information, risk mitigation and alerts in the lead up to, during and after a flood and other emergency events.

Features

  • Interactive Real-Time Mapping
  • Additional third-party data e.g. road works, weather & traffic
  • Alerts dashboard with integrated social media sharing
  • User registration for personalised alerts
  • Community forum
  • Accessible and easy to navigate site
  • Language that is focused, calm and jargon-free

Benefits

  • Resident’s gateway for before, during & after flooding events
  • Additional information during other emergency events
  • A strong focus on providing authoritative advice and service
  • Provides clear calls to action in emergency events
  • Hazard reporting feature for local residents
  • Inclusion of additional third-party and local data

Pricing

£500 to £1500 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

1 2 1 4 2 4 8 0 7 4 5 4 0 5 7

Contact

Shoothill Limited

Simon Jeavons

01743636300

sj@shoothill.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
None
System requirements
  • Hosting Contract
  • Support and Maintenance Contract

User support

Email or online ticketing support
Email or online ticketing
Support response times
4 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Standard support is 9am-5pm Mon-Fri but additional support levels available upon request.
Support available to third parties
No

Onboarding and offboarding

Getting started
Onsite training and user documentation
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
As per contract
End-of-contract process
As per contract

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
Auto-scaling through cloud provider

Analytics

Service usage metrics
Yes
Metrics types
Google Analytics
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
As per contract
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.95% as per contractual commitment
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Available on request
Access restriction testing frequency
At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Microsoft ISO27001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
Available on request

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Available on request
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Available on request
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Available on request
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Available on request

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£500 to £1500 per person per day
Discount for educational organisations
Yes
Free trial available
No

Service documents

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