Shoothill Limited

Eye on Flooding & Emergencies Website

A responsive web portal that the stakeholders of the regional emergency response group can use to provide residents, businesses and visitors with a single, authoritative source of information, risk mitigation and alerts in the lead up to, during and after a flood and other emergency events.

Features

  • Interactive Real-Time Mapping
  • Additional third-party data e.g. road works, weather & traffic
  • Alerts dashboard with integrated social media sharing
  • User registration for personalised alerts
  • Community forum
  • Accessible and easy to navigate site
  • Language that is focused, calm and jargon-free

Benefits

  • Resident’s gateway for before, during & after flooding events
  • Additional information during other emergency events
  • A strong focus on providing authoritative advice and service
  • Provides clear calls to action in emergency events
  • Hazard reporting feature for local residents
  • Inclusion of additional third-party and local data

Pricing

£500 to £1500 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

1 2 1 4 2 4 8 0 7 4 5 4 0 5 7

Contact

Shoothill Limited

Simon Jeavons

01743636300

sj@shoothill.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints None
System requirements
  • Hosting Contract
  • Support and Maintenance Contract

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 4 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Standard support is 9am-5pm Mon-Fri but additional support levels available upon request.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training and user documentation
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction As per contract
End-of-contract process As per contract

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface No
API No
Customisation available No

Scaling

Scaling
Independence of resources Auto-scaling through cloud provider

Analytics

Analytics
Service usage metrics Yes
Metrics types Google Analytics
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach As per contract
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.95% as per contractual commitment
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Available on request
Access restriction testing frequency At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Microsoft ISO27001

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes Available on request

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Available on request
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Available on request
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Available on request
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Available on request

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £500 to £1500 per person per day
Discount for educational organisations Yes
Free trial available No

Service documents

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