Tazio Online Media Limited

Test

Test lets you create unlimited online tests - aptitude, technical, skills, situational judgement, compliance, plus many more.

You get an extensive range of question types, multi-media options, automatic scoring and advanced test logic, everything you need to build, host and deliver your online tests.

Features

  • Extensive range of question types
  • Automatic scoring
  • Advanced test logic
  • Supports item response theory
  • Randomise questions
  • Remote proctoring
  • Include video, audio and images in questions
  • Question library
  • Easily duplicate tests
  • Granular user access management

Benefits

  • Objectively evaluate candidates ability
  • Allows candidates to complete tests when convenient on any device
  • Design, build and host all your tests on one platform
  • Can be combined with video interviews reducing time to hire
  • Enables candidates to be compared objectively
  • Promptly provides personalised feedback reports, improving candidate experience
  • Multi-media support improves candidate engagement

Pricing

£1500 per licence per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

1 1 9 6 0 5 4 0 2 1 5 9 9 9 2

Contact

Tazio Online Media Limited

Tom Stroud

02922 331 888

tom.stroud@tazio.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Applicant Tracking Systems
Human Resource Management Software
Cloud deployment model
Public cloud
Service constraints
Internet Explorer 10 or above is required. All other browsers fully supported.
System requirements
Internet access to enable data syncing

User support

Email or online ticketing support
Email or online ticketing
Support response times
Median first response time 8 minutes
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We have tested accessibility using Continuum Explorer
Onsite support
Yes, at extra cost
Support levels
Customers are assigned a Customer Success Manager who is their primary point of contact. Users and candidates all have access to our extensive help desk library and resources, online chat, telephone and email support. Any unresolved technical issues are escalated to a senior software engineer within 30 minutes.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Customers are assigned a Customer Success Manager who will provide full training on using Assess. This can be done online with screen sharing, over the telephone or onsite. We provide comprehensive user documentation which is available via our help desk.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Customers can export full or partial data using the built-in reporting and csv export function. A bespoke report can generated to extract specific data on request. Depending on the complexity of the report, an additional charge may be made.
End-of-contract process
If a customer chooses not to extend the contact, their account will be closed and all data deleted. Data can be transferred or archived for an agree period based on their requirements.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
API
Yes
What users can and can't do using the API
There are an extensive range of standard API calls which allow customers to transfer data to and from Tazio. We can also create a bespoke API integration for customers on request, additional charges may apply.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
All screens, emails and reports can be fully branded.
Customers can define rating scales.
Add their own competency frameworks.

Scaling

Independence of resources
The Tazio infrastructure uses multiple, load-balanced web and application servers. Additional servers can be added within minutes to cope with any spikes in usage.

Analytics

Service usage metrics
Yes
Metrics types
Tazio records all user and candidate usage of the system.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Tazio has a built-in reporting module which allows users to define their own reports. Data can then exported either as a PDF or CSV file. Bespoke reports can be created for an additional charge.
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We provide a detailed SLA for customers. Uptime levels apply to services provide by Tazio. The level of guaranteed uptime depends on the priority level of each item:
Priority level
Guaranteed uptime
1 99.9%
2 99.5%
3 99%

Measurement and penalties
Uptime is measured using the supplier’s automated systems, over each calendar month. It is calculated to the nearest minute, based on the number of minutes in the given month (for instance, a 31-day month contains 44,640 minutes).
If uptime for any item drops below the relevant threshold, a penalty will be applied in the form of a credit for the client.
This means the following month’s fee payable by the client will be reduced on a sliding scale.
The level of penalty will be calculated depending on the number of hours for which the service was unavailable, minus the downtime permitted by the SLA:
Priority level
Penalty per hour
(Pro-rated to nearest minute)
1 5% of total monthly fee
2 2% of total monthly fee
3 1% of total monthly fee
Approach to resilience
Full details of the design of our service are available on request.
Outage reporting
We provide users with advance notice of any planned outages via email. Any unplanned outages are reported by email and through our help desk.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Users have role-based access privileges. Access to the management interfaces is limited to key staff. Access to infrastructure is restricted by 2 factor authentication and key protected SSH.

Access to support channels is restricted by 2 factor authentication, limited to key staff.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Description of management access authentication
Management access is restricted by key protected SSH connections.

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials Plus
  • IASME Gold

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
CE plus and IASME Gold
Information security policies and processes
Tazio follow the information security policies and processes defined by the Cyber Essential Plus and IASME Gold standards. We are annually audited to ensure compliance with these standards.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Configuration and change management is implemented through SVN.
All code is tested on development environment, completely independent of production environment. We regularly review potential threats and opportunities in the software development space. Tazio is a Microsoft Partner and Apple Developer.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Servers are patched weekly
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Rackspace use protective monitoring of the Tazio service which closely mirrors GPG13 as it is audited against ISO27001 and PCIDSS Standards.
All potential compromises and other information security incidents or suspected weaknesses are to be reported to the Technical Director. Information security incidents shall be investigated to establish their cause and impacts with a view to avoiding similar events. If required as a result of an incident, data will be isolated to facilitate forensic examination.

We will initiate an investigation to any potential compromise within 2 hours during normal working hours and 8 hours at all other times.
Incident management type
Supplier-defined controls
Incident management approach
Our incident management process forms part of our IAMSE Security Policy. All breaches of this Policy and other information security incidents or suspected weaknesses are to be reported to the Technical Director. Information security incidents shall be investigated to establish their cause and impacts with a view to avoiding similar events. If required as a result of an incident, data will be isolated to facilitate forensic examination.

Users can report incidents through our help desk, by email or web chat.

Incident reports are published on our help desk and any effected customers are also informed by email.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1500 per licence per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full access to the product and all features for 14 days.

Service documents

Return to top ↑