LiveWyer

Infrastructure API Development

Full development life cycle for API solutions including system design, solutions architecture, project management, software development and deployment.

Features

  • Software Development.
  • Software Architecture Design.
  • Expert consultancy.
  • Agile project management.
  • JIRA issue tracking.
  • Tailored support.

Benefits

  • Agile development methodologies increase efficiency.
  • Iterative process allows working software to be delivered quickly.
  • Excellent visibility to stakeholders.

Pricing

£650 to £900 per person per day

Service documents

G-Cloud 10

119604649009753

LiveWyer

Antony Bursey

020 3608 0110

hello@livewyer.com

Planning

Planning
Planning service Yes
How the planning service works Handover session and documentation is provided based on client requirements.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Handover session and documentation is provided based on client requirements.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Where it is necessary, we will help migrate existing services. This is decided on in the planning phase with our clients. Depending on their requirements, we are able to decide a suitable plan of action.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works We work with our clients assess and identify key issues, propose solutions and implement these based on their requirements.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Ongoing service management is based on client requirements. We are able to work alongside internal teams and a consultancy basis.
Preventative and reactive support can be provided based on client requirements.
Access to our ticketing system with built in escalation processes is provided as standard.

Service scope

Service scope
Service constraints In most cases and due to the nature of cloud technology, support is delivered remotely. We are a London based company and are able to travel to client's offices for meetings and consultations.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Our current time to react (TTR) values for the previous 3 months have been 100% of critical tickets responded to in less than 20 minutes.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support No
Web chat support No
Support levels Standard SLA coverage is 09:00 - 18:00 normal working days. 24/7 and custom SLA terms available on request.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £650 to £900 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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