Mozaic-Services Limited

IT Service Management (ITSM) Tooling Assessment & Planning

A service to assess your Service Management tooling requirements for your whole IT estate, including Cloud services. This service reviews your current implemented toolsets as well as business, technical and financial factors to build a comprehensive and commercially robust ITSM tooling strategy.

Features

  • Performed by expert Service Management, ITIL and SIAM qualified consultants.
  • Deep industry and operational experience.
  • Based on in-depth understanding of the market capabilities.
  • Uses our best practice, proven, multi-supplier and Cloud models.
  • Standard methodology refined to your requirements.
  • Considers your current model and tooling implementation.
  • Recognition of planned changes and broader change initiatives.
  • Compares options and makes clear recommendations.
  • Develops the case for change.

Benefits

  • Provides clear understanding of maturity of your current delivery model.
  • Uses industry and operational experience to ensure validity of recommendations.
  • Our consultants have working knowledge of all current toolsets
  • Expedites delivery through re-use of existing materials.
  • Supports broader case for building an effective Cloud delivery model.
  • Delivers an agreed roadmap for change and clear implementation plan.

Pricing

£25,000 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aileen.coull@mozaic.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 1 9 5 5 3 7 5 2 5 8 1 4 6 5

Contact

Mozaic-Services Limited Aileen Coull
Telephone: +44 203 709 1625
Email: aileen.coull@mozaic.net

Planning

Planning service
Yes
How the planning service works
Managing an IT estate with a diverse supply chain is a complex undertaking. Even though many of our clients have ITSM toolsets in place, their capability and depth of process coverage is often not in line with modern disaggregated supply arrangements and cloud services consumption. The Mozaic Service Management Tooling Assessment & Planning Service considers in detail the Service Management tooling requirements for your whole IT estate including Cloud services. This service reviews current implemented toolsets as well as business, technical and financial factors to build your ITSM Tooling Strategy. Utilising Consultants with a full understanding of available toolsets, our in-depth Service Management expertise will gain consensus on the right approach for this critical area of your future operating model.

We help buyers look in detail at the following areas of their Service provision and how best to deliver from an ITSM perspective.

1. Provisioning of services: Request Fulfilment, Service Catalogue;
2. Governance & Compliance: Supplier Management, Information Security, Access Management and Accreditation;
3. Cloud Optimisation: Service Portfolio, Capacity, Demand, Availability and Financial Management;
4. Integration with Core Infrastructure Management: Incident, Problem, Change, Service and Configuration Management.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • ServiceNow
  • BMC
  • Cherwell
  • Ivanti
  • Alemba vFire

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Our service does not have any constraints.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
N/A

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£25,000 a unit
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aileen.coull@mozaic.net. Tell them what format you need. It will help if you say what assistive technology you use.