IT Service Management (ITSM) Tooling Assessment & Planning
A service to assess your Service Management tooling requirements for your whole IT estate, including Cloud services. This service reviews your current implemented toolsets as well as business, technical and ﬁnancial factors to build a comprehensive and commercially robust ITSM tooling strategy.
- Performed by expert Service Management, ITIL and SIAM qualiﬁed consultants.
- Deep industry and operational experience.
- Based on in-depth understanding of the market capabilities.
- Uses our best practice, proven, multi-supplier and Cloud models.
- Standard methodology reﬁned to your requirements.
- Considers your current model and tooling implementation.
- Recognition of planned changes and broader change initiatives.
- Compares options and makes clear recommendations.
- Develops the case for change.
- Provides clear understanding of maturity of your current delivery model.
- Uses industry and operational experience to ensure validity of recommendations.
- Our consultants have working knowledge of all current toolsets
- Expedites delivery through re-use of existing materials.
- Supports broader case for building an eﬀective Cloud delivery model.
- Delivers an agreed roadmap for change and clear implementation plan.
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