We are Lean and Agile

Lean Process Modeler - We are Lean and Agile

The product is made up of both the core process modeller and the wider process suite. The core modeller offers the workshop friendly mapping, modelling, analysis and simulation process tool. The process suite offers a number of complimentary modules providing a holistic process solution for your organisation.

Features

  • Workshop friendly process modeller
  • Electronic interactive post it sessions
  • Analayse your processes, compare costs, time, value and bottlenecks
  • Online collaboration and sharing of process maps
  • Rapid process prototyping
  • Multiple swimlanes available with one click
  • User friendly icons with the ability to add more
  • Gather feedback directly on your maps electronically
  • Modeller and full process suite available
  • Reports, maps and statistics provided with easy export

Benefits

  • Save 20-40% time for your analysts
  • Build better business cases with fully costed process models
  • Better stakeholder ownership of maps built in the workshop
  • Easy sharing, collaboration and building of process models
  • Easy to compare and assess different process options or phases
  • Cloud hosted on Azure - Full SAAS service
  • Rapid deployment
  • Support for inexperience teams new to lean or service improvement
  • Simulation mode to assist with resource smoothing
  • Process handbooks for audit, training and compliance

Pricing

£252 to £20900 per instance per year

Service documents

G-Cloud 9

119396038822684

We are Lean and Agile

Andrew Sandford

07890684159

sales@weareleanandagile.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Currently the suite requires Silverlight to be installed on your network. This will be replaced with HTML5 by the end of 2017 removing the dependency
System requirements
  • Silverlight needed for process suite
  • Requires internet connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 24 hour response for standard SLA
Monday to Friday 9am-5pm
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Support is standard across all multi user subscriptions
Email and Telephone support available
Webinar support available for suite customers
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Online tutorials, videos and user guide available
Onsite training available at additional cost
Webinars available for specific customer needs
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Users are able to extract their data using product export tools
End-of-contract process The customer is responsible for the export of their data using the system tools
At the end of the contract the data will be kept for 6 months then deleted from the cloud.
Data can be deleted earlier for an additional charge

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Firefox
  • Safari 9+
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility The Engage team makes its tooling geared for use by organizations only, aimed at process management functions. Engage is in regular contact with all its customers and continuously checks for usage feedback from its customers. In this Engage has a high focus on ease-of use, both for its easy functions and its highly specialized process improvement functions. All products are continuously improved with new functional releases 3x per year and new technical releases over 20 times per year. In those releases accessibility improvements are made as needed.
Accessibility testing WCAG guidelines are primarily targeted towards websites. These guidelines are meant to ensure that (government) website can be found easily, are accessible to all citizens, provide good speeds to all visitors etc.
The Engage team makes its tooling geared for use by organizations only, aimed at process management functions. Engage is in regular contact with all its customers and continuously checks for usage feedback from its customers. In this Engage has a high focus on ease-of use, both for its easy functions and its highly specialized process improvement functions. All products are continuously improved with new functional releases 3x per year and new technical releases over 20 times per year. In those releases accessibility improvements are made as needed.
API No
Customisation available Yes
Description of customisation Adding additional process attributes e.g. IT Systems, Locations
Loading new process icons
These can all be done by suite users with the correct access rights

Scaling

Scaling
Independence of resources Engage Process solutions are hosted by Microsoft Azure with Automatic Upscaling based on %CPU Usage.

Analytics

Analytics
Service usage metrics Yes
Metrics types Service usage can be provided on demand for customers
Reporting types Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Engage Process

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach All Engage Process solutions are hosted with Microsoft Azure. This hosting party was selected for its ultra high level of compliancy, security, global presence, redundancy, and also for its flexibility, compatibility with industry standards and automatic scalability options.

Details of the compliancy and certificates of Microsoft Azure can be found via: https://www.microsoft.com/en-us/trustcenter/compliance/complianceofferings

Detail about the Service Levels are reflected on the Microsoft Azure website via https://azure.microsoft.com/en-us/support/legal/sla/cloud-services/v1_3/

and:
https://azure.microsoft.com/en-us/support/legal/sla/sql-database/v1_1/
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach There are tools within the product to export data into a multitude of formats including word, excel, visio, pdf and others
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability The availability performance of Microsoft Azure is among the highest in the world. Also, any product update by Engage Process is staged for production without any disruption to production.
Our database and other storage is mirrored on three servers. Using Microsoft Azure we can spawn new or additional servers for the app and web services within 15 minutes whenever an expansion is needed. We can even distribute them over several geolocations if needed.
Approach to resilience Our database and other storage is mirrored on three servers. Using Microsoft Azure we can spawn new or additional servers for the app and web services within 15 minutes whenever an expansion is needed. We can even distribute them over several geolocations if needed.
Outage reporting The Engage Process Suite has been available as a SaaS service for 6 years now, always hosted with Microsoft Azure. During this time our customers have experience 1 outage of 10 minutes and 1 outage of 2 hours. The Microsoft Azure service ranks among the highest reliable available in the world. The instances are so rare that we have not seen a need to monitor or report outages.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Access is controlled by customers in standard user groups depending on the user status i.e. System admin, modeller and viewer users.
Engage Process offers access via username and password. Https can be elected by the customers as well as limiting use of the service from a limited number of IP-addresses.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach The Engage Process solutions are hosted with Microsoft Azure. See the first section of this paper for all certifications of Microsoft Azure.
Information security policies and processes In addition to the extensive Compliancy standards and certifications of Microsoft Azure, Engage Process has a Privacy and Security Policy that is signed by all personnel.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach The Engage Process solutions are completely developed in-house by dedicated development staff. The developed team uses scrum standards. New functions and features are continuously developed, configured into the tooling and deployed following 2-week“sprints”.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Microsoft Azure is highly certified and full time monitored by Microsoft Azure staff.
Engage does not add any extra monitoring to that. Trusting the service of Microsoft Azure we have not experienced a single threat in the past 6 years.
Engage Process development staff has built a strong reputation in the past 6 years, since the start of the SaaS service of our products, to find-fix-deploy a patch or complete solution to any bug in the software within 1 working day. The team is highly responsive and has proven its ability to find solutions instantly.
Protective monitoring type Supplier-defined controls
Protective monitoring approach As far as responsiveness of the development team is concerned; Engage Process development staff has built a strong reputation in the past 6 years, since the start of the SaaS service of our products, to find-fix-deploy a patch or complete solution to any bug in the software within 1 working day. The team is highly responsive and has proven its ability to find solutions instantly.
Incident management type Supplier-defined controls
Incident management approach Users report incidents through phone, email or online forms.
All incidents are reviewed and triaged by our development team.
Incident reports are provided through email, newsletter and through webinars/conference sessions

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £252 to £20900 per instance per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Free 1 month trial of the modeller for a single user. Also included an introductory webinar to get you started (optional)
Link to free trial https://weareleanandagile.com/contact-us/

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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