Contego Fraud Solutions Ltd

NorthRow Right to Work Verification

Our Right to Work client application and Mobile App solution, in conjunction with our secure cloud based management system, is an information management tool which is intended to assist you in managing your HR compliance requirements under UK immigration law for Right to Work checks.


  • Automatic capture and verification of standard documents
  • Results encrypted and uploaded to secure cloud based management system
  • Operable both online and offline
  • Updates to RTW legislation distributed automatically
  • Guidance on any supplementary document requirements
  • 3rd party document verification database (desktop only with smart scanner)
  • Real time results & reporting
  • Mobile App based solution option
  • Chip data read on RFID enabled documents (device permitting)
  • Additional documents can be stored with record


  • Maintain and demonstrate compliance with Home Office guidelines
  • Guided workflow makes it easy to carry out RTW checks
  • Checks can be completed anywhere, without internet connection
  • Immediate results
  • Management portal gives immediate overview of all checks
  • Early warning of expiring visas ensures continued compliance
  • Secure portal and full audit trail meets data protection requirements
  • Automatic deletion x years after staff leaves aids GDPR compliance
  • API allows integration into existing HR systems


£5000 per instance per year

Service documents


G-Cloud 11

Service ID

1 1 9 3 9 1 5 8 8 6 0 4 7 0 8


Contego Fraud Solutions Ltd

Richard Ingles

01235 375000

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints There are no specific constraints
System requirements
  • Management System requires Internet connectivity
  • Modern Browser (Latest version of Chrome, Internet Explorer, Firefox)
  • Windows 7 (32- or 64-bit) or later
  • 2GHz or faster processor, 2GB RAM minimum
  • 10GB available hard disk space minimum
  • For scanner connections need 1 USB port
  • Mobile App requires Android 6 or iphone 7 onwards
  • Mobile App requires autofocus camera 720p
  • NFC required for chip reading
  • Mobile App needs 1.5GB memory, 200MB storage

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 4 hours 9am - 5pm UK time Monday-Friday
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide a standard level of support to all clients. We do not provide additional support levels or staff. Consultancy is available.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide an onsite training (chargeable), online training, introductory call from our support staff to help familiarise users with our service.
Full user documentation supplied as standard.
Service documentation No
End-of-contract data extraction This is on request, to your account manager.

We will provide an export, in our standard export format, on request and free of charge. There will be additional charges if a bespoke format is required.
End-of-contract process An export of all data in our standard format would be included in the cost. Any other format would be at additional cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service • Mobile app supported on Android based smartphone or tablets.
• Mobile app supported on Apple smartphone or tablets, but without RFID chip-reading functionality, as this is restricted by Apple
• Desktop version also incorporates the use of additional document authentication via 3rd party document verification database in conjunction with smart passport scanners.
Service interface No
What users can and can't do using the API The Right to Work RESTful API (RTW Web Services) provides programmatic access to read Right to Work data. The Web Services are designed to follow the ReST API Standards and do such as much as possible. We have also expanded upon the standards to make use of the RTW Web Services as easy as possible.
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available No


Independence of resources We use scaling facilities provided by our cloud hosting service to ensure sufficient resource is available. Our service is tested to ensure capacity is appropriate.


Service usage metrics Yes
Metrics types Service usage is visible through the user operated reporting function of the web portal or via the API.
Reporting types
  • API access
  • Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach It is possible to retrieve the result of each check via our Cloud based management system. Bulk data export is on request to your account manager or via the API.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Word
Data import formats Other
Other data import formats Not applicable. Service takes scans of original documents only.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability The right to work checking functionality, either pc based or via mobile app is available off-line, so unaffected by service availability.

The management portal service availability is 99.5%, 7 days a week, 37.5 days per year.
Approach to resilience We operate a high availability service, with geo-redundant data replication utilising the Microsoft Azure platform.
Outage reporting Outages are reported via email.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Users are restricted to their own organisations settings and data based on their credentials. Only Contego admins has access to manage all organisations and create users. Support is via email only, clients cannot log in and view tickets.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Socotec Certification UK
ISO/IEC 27001 accreditation date 23/7/2014
What the ISO/IEC 27001 doesn’t cover A.11.1.5 Working in secure areas A.11.1.6 Delivery and loading areas A.14.2.7 Outsourced development
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Our policies & procedures are ISO 27001 and Cyber Essentials Plus certified. We have regular management reporting on current ISO issues and progress to resolve them, an annual audit and three yearly ISO certification. CE Plus is an annual audit and certification process

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We operate a high availability service, details are available on request
Vulnerability management type Supplier-defined controls
Vulnerability management approach We perform vulnerability scanning before release and on release. All alerts are assessed by the CTO. Any alerts deemed significant are patched immediately. Our threat info comes from multiple sources for CVEs, government alerts and industry sources. We use acunetix for scanning, which collates and updates vulnerability lists.
Protective monitoring type Supplier-defined controls
Protective monitoring approach A variety of mechanisms are used to monitor access & use of the service. Unusual activity is alerted to key staff. A compromise would result in immediate revocation of compromised credentials or shutdown of the service. Response is immediate, including informing clients.
Incident management type Supplier-defined controls
Incident management approach We have predefined processes to prioritise & grade severity. Users report incidents via email or phone. Incident reports and updates are via email

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £5000 per instance per year
Discount for educational organisations No
Free trial available No

Service documents

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