Contego Fraud Solutions Ltd

NorthRow Right to Work Verification

Our Right to Work client application and Mobile App solution, in conjunction with our secure cloud based management system, is an information management tool which is intended to assist you in managing your HR compliance requirements under UK immigration law for Right to Work checks.

Features

  • Automatic capture and verification of standard documents
  • Results encrypted and uploaded to secure cloud based management system
  • Operable both online and offline
  • Updates to RTW legislation distributed automatically
  • Guidance on any supplementary document requirements
  • 3rd party document verification database (desktop only with smart scanner)
  • Real time results & reporting
  • Mobile App based solution option
  • Chip data read on RFID enabled documents (device permitting)
  • Additional documents can be stored with record

Benefits

  • Maintain and demonstrate compliance with Home Office guidelines
  • Guided workflow makes it easy to carry out RTW checks
  • Checks can be completed anywhere, without internet connection
  • Immediate results
  • Management portal gives immediate overview of all checks
  • Early warning of expiring visas ensures continued compliance
  • Secure portal and full audit trail meets data protection requirements
  • Automatic deletion x years after staff leaves aids GDPR compliance
  • API allows integration into existing HR systems

Pricing

£5000 per instance per year

Service documents

Framework

G-Cloud 11

Service ID

1 1 9 3 9 1 5 8 8 6 0 4 7 0 8

Contact

Contego Fraud Solutions Ltd

Rhodri James

01235 375222

rhodri.james@northrow.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
There are no specific constraints
System requirements
  • Management System requires Internet connectivity
  • Modern Browser (Latest version of Chrome, Internet Explorer, Firefox)
  • Windows 7 (32- or 64-bit) or later
  • 2GHz or faster processor, 2GB RAM minimum
  • 10GB available hard disk space minimum
  • For scanner connections need 1 USB port
  • Mobile App requires Android 6 or iphone 7 onwards
  • Mobile App requires autofocus camera 720p
  • NFC required for chip reading
  • Mobile App needs 1.5GB memory, 200MB storage

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 4 hours 9am - 5pm UK time Monday-Friday
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We provide a standard level of support to all clients. We do not provide additional support levels or staff. Consultancy is available.
Support available to third parties
No

Onboarding and offboarding

Getting started
We provide an onsite training (chargeable), online training, introductory call from our support staff to help familiarise users with our service.
Full user documentation supplied as standard.
Service documentation
No
End-of-contract data extraction
This is on request, to your account manager.

We will provide an export, in our standard export format, on request and free of charge. There will be additional charges if a bespoke format is required.
End-of-contract process
An export of all data in our standard format would be included in the cost. Any other format would be at additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
• Mobile app supported on Android based smartphone or tablets.
• Mobile app supported on Apple smartphone or tablets, but without RFID chip-reading functionality, as this is restricted by Apple
• Desktop version also incorporates the use of additional document authentication via 3rd party document verification database in conjunction with smart passport scanners.
Service interface
No
API
Yes
What users can and can't do using the API
The Right to Work RESTful API (RTW Web Services) provides programmatic access to read Right to Work data. The Web Services are designed to follow the ReST API Standards and do such as much as possible. We have also expanded upon the standards to make use of the RTW Web Services as easy as possible.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
We use scaling facilities provided by our cloud hosting service to ensure sufficient resource is available. Our service is tested to ensure capacity is appropriate.

Analytics

Service usage metrics
Yes
Metrics types
Service usage is visible through the user operated reporting function of the web portal or via the API.
Reporting types
  • API access
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
It is possible to retrieve the result of each check via our Cloud based management system. Bulk data export is on request to your account manager or via the API.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Word
Data import formats
Other
Other data import formats
Not applicable. Service takes scans of original documents only.

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The right to work checking functionality, either pc based or via mobile app is available off-line, so unaffected by service availability.

The management portal service availability is 99.5%, 7 days a week, 37.5 days per year.
Approach to resilience
We operate a high availability service, with geo-redundant data replication utilising the Microsoft Azure platform.
Outage reporting
Outages are reported via email.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Users are restricted to their own organisations settings and data based on their credentials. Only Contego admins has access to manage all organisations and create users. Support is via email only, clients cannot log in and view tickets.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Socotec Certification UK
ISO/IEC 27001 accreditation date
23/7/2014
What the ISO/IEC 27001 doesn’t cover
A.11.1.5 Working in secure areas A.11.1.6 Delivery and loading areas A.14.2.7 Outsourced development
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our policies & procedures are ISO 27001 and Cyber Essentials Plus certified. We have regular management reporting on current ISO issues and progress to resolve them, an annual audit and three yearly ISO certification. CE Plus is an annual audit and certification process

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We operate a high availability service, details are available on request
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We perform vulnerability scanning before release and on release. All alerts are assessed by the CTO. Any alerts deemed significant are patched immediately. Our threat info comes from multiple sources for CVEs, government alerts and industry sources. We use acunetix for scanning, which collates and updates vulnerability lists.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
A variety of mechanisms are used to monitor access & use of the service. Unusual activity is alerted to key staff. A compromise would result in immediate revocation of compromised credentials or shutdown of the service. Response is immediate, including informing clients.
Incident management type
Supplier-defined controls
Incident management approach
We have predefined processes to prioritise & grade severity. Users report incidents via email or phone. Incident reports and updates are via email

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5000 per instance per year
Discount for educational organisations
No
Free trial available
No

Service documents

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