CYBOURN LIMITED

24/7 Cloud support Security monitoring

CyBourn offers a tailored approach to monitoring cyberspaces through human-machine collaboration delivering detection solutions customised to each specific infrastructure and its applications. The result is the delivery of a knowledge center for response and remediation architected around our clients’ IT infrastructure and operations with up-to-date threat intelligence.

Features

  • CREST-accredited
  • Bespoke implementation
  • Vendor-agnostic
  • Machine-learning driven
  • Integrated and transparent reporting
  • ISO27001 certified
  • ISO20001 certified

Benefits

  • Protects against external and insider data security threats
  • Increases detection capability in case of a data breach
  • Includes operational indicators
  • Fully-bespoke solution, tailored to client needs and strategy
  • Ensures compliance with cybersecurity legislation
  • Increases overall cybersecurity posture

Pricing

£30 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ashwin@cybourn.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 1 9 3 3 9 9 9 8 2 7 9 6 7 4

Contact

CYBOURN LIMITED Ashwin Jayaram
Telephone: 0203151 7777
Email: ashwin@cybourn.com

Planning

Planning service
Yes
How the planning service works
CyBourn will assisst buyers through the whole purchase cycle. For security Operations, we will advise on the solution architecture, data collection and communication requirements and processes.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
CyBourn provides training for buyer staff to:
- integrate buyer team with security operations team to provide adequate visibility, transparency and speed
- prepare to respond to a security incident through table top exercises and simulated attacks
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
CREST

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Wsd

Service scope

Service constraints
CyBourn does not anticipate any constrain in continuously delivering the service.

User support

Email or online ticketing support
Email or online ticketing
Support response times
It depends on the level of services the buyers chooses. There are 3 services levels:
- normal business hours - 9-18
- extended business hours - can include weekends
- continuous monitoring - 24/7

SLAs vary depending on the criticality of the ticket:
- high - one hour
- medium - 3 hours
- low - 8 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
We provide 24/7/365 support at Tier 1, Tier 2, and Tier 3 levels.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£30 a unit
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ashwin@cybourn.com. Tell them what format you need. It will help if you say what assistive technology you use.