Full-service Purchase-to-Pay (P2P) and Source-to-Pay (S2P) including sourcing, contract management, content/catalogue management, purchasing, punchout, e-invoice. eMarketplaces, Reporting/analytics, and multiple-interfaces to Finance and legacy systems, including a PEPPOL access point.
**eMarketplaces, P2P, eInvoice, Sourcing and PEPPOL Access Point are also separate Modules and may be contracted for individually or in combination**
- Straightforward P2P workflow configurable to your business processes
- True multi-tenancy: makes collaborative purchasing real
- No-nonsense interfaces with finance or legacy purchasing systems, including ERPs
- Mobile-enabled for maximum business efficiency
- Multi-browser support, including for iOS and Android
- Multiple e-Invoice options to enable all suppliers
- PEPPOL Access Point
- GS1 Industry Partner
- Option to 'nest' within Finance/Legacy/ERP systems
- Mobile: works where the users are
- Enterprise-level multi-tenancy. Want to share content? No problem.
- "Most interoperable P2P service" according to our customers
- Seamless PO/receipt/invoice matching, including partial match and part-orders
- 16 years development with UK public bodies in all sectors
- Effective source to pay solution enhancing competition capability
- Available in marketplace configuration and stand-alone system
£9600 to £35000 per licence per year
- Free trial available
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Elcom Systems Ltd
0151 482 9230
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Service constraints||None known|
|System requirements||Reasonably up to date Browser|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Yes, help desk response is 8:30-5:30 Monday to Friday except English bank holidays.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AA or EN 301 549|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Support is 24/7/365. This is standard with no additional cost in the normal case. We are happy to agree SLAs.
Support is by:
• service desk
Professional Services are as per our rate card.
Technical support is included as standard.
|Support available to third parties||Yes|
Onboarding and offboarding
Getting started includes full implementation, including interfaces to finance and legacy systems; onsite and remote support 24/7; onsite training, train the trainer, user documentation, and brokering relationships with existing users for sharing best practice.
Implementation also includes mirroring organisational hierarchy, finance codes, etc.
Comprehensive training is provided for local system administrators. This training is designed to help customers become self-sufficient in use of the service.
|End-of-contract data extraction||At close of contract, users advise the format in which they wish to receive their data and we provide it for them as required.|
|End-of-contract process||Provision of user data in requested format is included as standard; any transformation of the data is likely to be a chargeable professional service.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
For Smart Phones, UI and functionality are configured for the format and restricted to common actions.
Full functionality is available on tablets.
|What users can and can't do using the API||In principle Elcom uses SOAP and RESTful APIs as necessary. In practice API access is unlikely to be available to GCloud customers|
|API sandbox or test environment||No|
|Description of customisation||The service can be branded. The service can also be integrated into third-party systems|
|Independence of resources||
All customers have their own sites which are separate from other customers. All infrastructure components are monitored constantly for performance and availability and all customers are load balanced across multiple infrastructure components. In the event of an issue systems can be isolated if necessary.
Server capacity as a whole is provided on the basis of regular reviews of load and trends in user activity.
|Service usage metrics||Yes|
-volume of transactions
-value of transactions
-transactions by type
-transactions by user, budget code, product classification, etc.
-full audit trail of all activities
-service up time
All by user-defined period
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Other data at rest protection approach||Data at rest is encrypted on a SAN device in the data center|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Elcom exports data to users in a specified format, for example into a data warehouse, or through flat file transfer, including SFTP transfer.|
|Data export formats||CSV|
|Data import formats||
|Other data import formats||MS Excel|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||Please see Service Definition Document for full details of SLAs|
|Approach to resilience||Backup, disaster recovery and resilience plans and measures are in place. Details are available on request.|
|Outage reporting||Email alerts and/or telephone calls to impacted customers|
Identity and authentication
|User authentication needed||Yes|
|User authentication||2-factor authentication|
|Access restrictions in management interfaces and support channels||No one, including Elcom staff, has access to any part of the system without 2-factor authentication. All access is logged and a full audit trail is kept..|
|Access restriction testing frequency||At least once a year|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||SAS 70 Level II (Data Centre)|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||Our security governance aims for compliance with iso27001:2013|
|Information security policies and processes||
Elcom has a written security policy.
Security roles are defined and allocated to specific individuals. Responsibilities include firewalls and access security as well as the network.
A security incident is 'any breach of security on the Elcom infrastructure which may potentially lead to the disclosure of client data'. Logs are monitored and reviewed and incidents, or potential incidents, are reported and investigated immediately. The team works directly to the VP of IT who is a member of the management team reporting directly to the Chairman and CEO.
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
All elements of the service are routinely monitored against emergent security threats and vulnerabilities. This includes potential future releases and features being brought into point releases.
Assessment is by internal review and third-party external quality control testing before changed or new elements are handed over to customers to complete there own testing.
Post go-live, annual penetration tests reconfirm security.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Monitoring and assessment is continuous. Our aim is to deploy patches or counter-measures before potential threats become real.
We work closely with datacentre providers, network managers and industry partners who advise of potential threats as they are identified.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
Monitoring and assessment is continuous. Our aim is to mitigate potential compromises before they become real. This includes working with local auditors if requested. We work closely with datacentre providers, network managers and industry partners who advise of potential threats as they are identified.
All potential compromises are dealt with as a matter of urgency, requiring immediate assessment then mitigation as appropriate.
|Incident management type||Supplier-defined controls|
|Incident management approach||
Incident management is agreed with customers at set up. In the normal case, incidents are reported via a named person in the customer organisation to the Elcom service help desk. Usually reports are by email or phone call and logged immediately on the help desk system.
Customers can have access to the system to validate the incident is properly recorded and track progress to resolution.
Reporting is either through the help desk system or, if the customer wishes, separate incident reports for each incident.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||Yes|
|Connected networks||Scottish Wide Area Network (SWAN)|
|Price||£9600 to £35000 per licence per year|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||
This is optional, not standard. The trial option includes putting a small amount of data from the potential customer into a secure sandboxed test site and granting limited access to specified users.
Time limit is by agreement, but is generally 2 weeks, but no more than 4 weeks if required.