Elcom Systems Ltd

Elcom P2P

Full-service Purchase-to-Pay (P2P) and Source-to-Pay (S2P) including sourcing, contract management, content/catalogue management, purchasing, punchout, e-invoice. eMarketplaces, Reporting/analytics, and multiple-interfaces to Finance and legacy systems, including a PEPPOL access point.

**eMarketplaces, P2P, eInvoice, Sourcing and PEPPOL Access Point are also separate Modules and may be contracted for individually or in combination**

Features

  • Straightforward P2P workflow configurable to your business processes
  • True multi-tenancy: makes collaborative purchasing real
  • No-nonsense interfaces with finance or legacy purchasing systems, including ERPs
  • Mobile-enabled for maximum business efficiency
  • Multi-browser support, including for iOS and Android
  • Multiple e-Invoice options to enable all suppliers
  • PEPPOL Access Point
  • GS1 Industry Partner
  • Option to 'nest' within Finance/Legacy/ERP systems

Benefits

  • Mobile: works where the users are
  • Enterprise-level multi-tenancy. Want to share content? No problem.
  • "Most interoperable P2P service" according to our customers
  • Seamless PO/receipt/invoice matching, including partial match and part-orders
  • 16 years development with UK public bodies in all sectors
  • Effective source to pay solution enhancing competition capability
  • Available in marketplace configuration and stand-alone system

Pricing

£9600 to £35000 per licence per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

1 1 9 1 1 3 3 5 8 2 3 1 7 5 7

Contact

Elcom Systems Ltd

Steve Quinn

0151 482 9230

steve.quinn@elcom.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None known
System requirements Reasonably up to date Browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Yes, help desk response is 8:30-5:30 Monday to Friday except English bank holidays.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support is 24/7/365. This is standard with no additional cost in the normal case. We are happy to agree SLAs.

Support is by:
• service desk
• email
• phone
• onsite

Professional Services are as per our rate card.

Technical support is included as standard.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Getting started includes full implementation, including interfaces to finance and legacy systems; onsite and remote support 24/7; onsite training, train the trainer, user documentation, and brokering relationships with existing users for sharing best practice.

Implementation also includes mirroring organisational hierarchy, finance codes, etc.

Comprehensive training is provided for local system administrators. This training is designed to help customers become self-sufficient in use of the service.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction At close of contract, users advise the format in which they wish to receive their data and we provide it for them as required.
End-of-contract process Provision of user data in requested format is included as standard; any transformation of the data is likely to be a chargeable professional service.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service For Smart Phones, UI and functionality are configured for the format and restricted to common actions.

Full functionality is available on tablets.
Service interface No
API Yes
What users can and can't do using the API In principle Elcom uses SOAP and RESTful APIs as necessary. In practice API access is unlikely to be available to GCloud customers
API documentation No
API sandbox or test environment No
Customisation available Yes
Description of customisation The service can be branded. The service can also be integrated into third-party systems

Scaling

Scaling
Independence of resources All customers have their own sites which are separate from other customers. All infrastructure components are monitored constantly for performance and availability and all customers are load balanced across multiple infrastructure components. In the event of an issue systems can be isolated if necessary.

Server capacity as a whole is provided on the basis of regular reviews of load and trends in user activity.

Analytics

Analytics
Service usage metrics Yes
Metrics types -volume of transactions
-value of transactions
-transactions by type
-transactions by user, budget code, product classification, etc.
-full audit trail of all activities
-service up time
All by user-defined period
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach Data at rest is encrypted on a SAN device in the data center
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Elcom exports data to users in a specified format, for example into a data warehouse, or through flat file transfer, including SFTP transfer.
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats MS Excel

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Please see Service Definition Document for full details of SLAs
Approach to resilience Backup, disaster recovery and resilience plans and measures are in place. Details are available on request.
Outage reporting Email alerts and/or telephone calls to impacted customers

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels No one, including Elcom staff, has access to any part of the system without 2-factor authentication. All access is logged and a full audit trail is kept..
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications SAS 70 Level II (Data Centre)

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Our security governance aims for compliance with iso27001:2013
Information security policies and processes Elcom has a written security policy.

Security roles are defined and allocated to specific individuals. Responsibilities include firewalls and access security as well as the network.

A security incident is 'any breach of security on the Elcom infrastructure which may potentially lead to the disclosure of client data'. Logs are monitored and reviewed and incidents, or potential incidents, are reported and investigated immediately. The team works directly to the VP of IT who is a member of the management team reporting directly to the Chairman and CEO.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All elements of the service are routinely monitored against emergent security threats and vulnerabilities. This includes potential future releases and features being brought into point releases.

Assessment is by internal review and third-party external quality control testing before changed or new elements are handed over to customers to complete there own testing.

Post go-live, annual penetration tests reconfirm security.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Monitoring and assessment is continuous. Our aim is to deploy patches or counter-measures before potential threats become real.

We work closely with datacentre providers, network managers and industry partners who advise of potential threats as they are identified.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Monitoring and assessment is continuous. Our aim is to mitigate potential compromises before they become real. This includes working with local auditors if requested. We work closely with datacentre providers, network managers and industry partners who advise of potential threats as they are identified.

All potential compromises are dealt with as a matter of urgency, requiring immediate assessment then mitigation as appropriate.
Incident management type Supplier-defined controls
Incident management approach Incident management is agreed with customers at set up. In the normal case, incidents are reported via a named person in the customer organisation to the Elcom service help desk. Usually reports are by email or phone call and logged immediately on the help desk system.

Customers can have access to the system to validate the incident is properly recorded and track progress to resolution.

Reporting is either through the help desk system or, if the customer wishes, separate incident reports for each incident.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Scottish Wide Area Network (SWAN)

Pricing

Pricing
Price £9600 to £35000 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial This is optional, not standard. The trial option includes putting a small amount of data from the potential customer into a secure sandboxed test site and granting limited access to specified users.

Time limit is by agreement, but is generally 2 weeks, but no more than 4 weeks if required.

Service documents

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