eGov Solutions LTD

ePEP Online: electronic personal education plan

Electronic Personal Education Plan for Looked After Children (ePEP Single Sign-On). The National ePEP SSO Platform for Looked After and Vulnerable Children. Hosted and developed by market leaders eGov Solutions Ltd for local authorities and education providers.


  • Attainment and progress tracking
  • Bespoke Report Builder
  • Young persons voice module
  • Automatic attendance collection
  • Tailored personal education plan
  • Pupil premium tracker
  • Attendance API database collection
  • VS quality assurance system including automatic notification and feedback section
  • Attainment collection module including academic flight path for all cohorts
  • Real-time reporting on individual child level data


  • 24 hour PEP access
  • Ofsted recognised
  • Young persons chronological record
  • Automatic Attendance collection service
  • Special educational needs compatible
  • Visual representation of personal education plan data
  • Bespoke analytical reports on demand
  • Cloud-based Single Sign-On for teachers
  • Virtual School quick overview dashboard
  • Early Years and Post 16 interactive modules


£40 per person

Service documents

G-Cloud 11


eGov Solutions LTD

Gary Daniels

0333 772 0944

Service scope

Service scope
Service constraints No
System requirements Internet access

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 24 hour support desk is available
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels All support is included in the price of purchasing ePEP online.
All authorities are given a name of their account manager who will help directly with queries or support
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training is given to all end users
Video training is also available for those who cannot attend the training dates
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction This is discussed with the technical team and all data can be transferred across once an agreement has been signed
End-of-contract process At the end of contract either a renewal will happen or all data is transferred back to the user securely

Using the service

Using the service
Web browser interface No
Command line interface No


Scaling available Yes
Scaling type Manual
Independence of resources All databases are separate and each authority has their own dedicated account manager
Usage notifications Yes
Usage reporting Email


Infrastructure or application metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Database
Backup controls Backups are taken every hour
Datacentre setup Single datacentre with multiple copies
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 24 hours a day 365 days a year
Approach to resilience Available on request
Outage reporting Emails alerts are sent to all users

Identity and authentication

Identity and authentication
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels User name and password is needed then specific characters from a memorable word
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Amazon Web Services
ISO/IEC 27001 accreditation date 3/12/2018
What the ISO/IEC 27001 doesn’t cover NA
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ICO registered

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All changes are checked before implementation by the technical team then the technical lead
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We are always aware of other threats in a similar industry through the news etc.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Incidents are responded to based on the severity of the threat.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Users can report incidents via a support log tool or email

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres NA


Price £40 per person
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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