eGov Solutions LTD

ePEP Online: electronic personal education plan

Electronic Personal Education Plan for Looked After Children (ePEP Single Sign-On). The National ePEP SSO Platform for Looked After and Vulnerable Children. Hosted and developed by market leaders eGov Solutions Ltd for local authorities and education providers.


  • Attainment and progress tracking
  • Bespoke Report Builder
  • Young persons voice module
  • Automatic attendance collection
  • Tailored personal education plan
  • Pupil premium tracker
  • Attendance API database collection
  • VS quality assurance system including automatic notification and feedback section
  • Attainment collection module including academic flight path for all cohorts
  • Real-time reporting on individual child level data


  • 24 hour PEP access
  • Ofsted recognised
  • Young persons chronological record
  • Automatic Attendance collection service
  • Special educational needs compatible
  • Visual representation of personal education plan data
  • Bespoke analytical reports on demand
  • Cloud-based Single Sign-On for teachers
  • Virtual School quick overview dashboard
  • Early Years and Post 16 interactive modules


£40 per person

Service documents


G-Cloud 11

Service ID

1 1 9 0 5 4 6 6 6 6 6 2 8 0 0


eGov Solutions LTD

Gary Daniels

0333 772 0944

Service scope

Service constraints
System requirements
Internet access

User support

Email or online ticketing support
Email or online ticketing
Support response times
24 hour support desk is available
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Onsite support
Support levels
All support is included in the price of purchasing ePEP online.
All authorities are given a name of their account manager who will help directly with queries or support
Support available to third parties

Onboarding and offboarding

Getting started
Onsite training is given to all end users
Video training is also available for those who cannot attend the training dates
Service documentation
Documentation formats
End-of-contract data extraction
This is discussed with the technical team and all data can be transferred across once an agreement has been signed
End-of-contract process
At the end of contract either a renewal will happen or all data is transferred back to the user securely

Using the service

Web browser interface
Command line interface


Scaling available
Scaling type
Independence of resources
All databases are separate and each authority has their own dedicated account manager
Usage notifications
Usage reporting


Infrastructure or application metrics


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
What’s backed up
Backup controls
Backups are taken every hour
Datacentre setup
Single datacentre with multiple copies
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
24 hours a day 365 days a year
Approach to resilience
Available on request
Outage reporting
Emails alerts are sent to all users

Identity and authentication

User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
User name and password is needed then specific characters from a memorable word
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
Amazon Web Services
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
ICO registered

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All changes are checked before implementation by the technical team then the technical lead
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We are always aware of other threats in a similar industry through the news etc.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Incidents are responded to based on the severity of the threat.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Users can report incidents via a support log tool or email

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart

Energy efficiency

Energy-efficient datacentres
Description of energy efficient datacentres


£40 per person
Discount for educational organisations
Free trial available

Service documents

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