BJSS Limited

Service Design

BJSS’ Service Design focuses on improving the quality of interactions between an organisation and its users. Working with people to understand pain-points and user needs, BJSS designs new ways of organising people, infrastructure, and IT to deliver great customer experiences while identifying opportunities to deliver new organisational value.


  • Service Designers experienced in complex government product and service design.
  • Fully-aligned to GDS Service Standards and GOV.UK’s UCD principles.
  • Design thinking approach frames problems in a user-centric way.
  • Systems thinking identifies opportunities for sustainable and enduring change.
  • Aligns user, technology and business analysis to the user journey.
  • Clarifies complexity through visualisation techniques such as service blueprints.
  • Facilitates user and stakeholder collaboration in research, design and testing.
  • Facilitates collaboration across department and capability.
  • Traceability of user needs through design and development to delivery.
  • Iterative and agile methodology designed to deliver value early.


  • Design end-to-end services that deliver citizen outcomes.
  • Co-design with users and stakeholders to fix critical service pain-points.
  • Create services that meet user needs and fix user pain-points.
  • Providing experience and guidance at each GDS assessed stage.
  • Create sustainable services that aligns user, organisational, and technical needs.
  • Defined design principles and systems, driving future development efficiency.
  • Consistent experience across digital, offline channels, and physical touchpoints.
  • Effective service experience across digital, offline channels, and physical touchpoints.
  • Upskills internal designers and stakeholders in user-centred design techniques.
  • Drive joined-up delivery of multiple product and service teams.


£300.00 a person a day

Service documents

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G-Cloud 12

Service ID

1 1 8 7 9 5 6 1 8 3 8 4 4 6 0


BJSS Limited Susheel Dodeja
Telephone: 0207 337 9800


Planning service
How the planning service works
BJSS uses its proven Enterprise Agile® delivery approach, which is aligned to the GDS service framework, in order to guide clients through the planning and implementation of cloud services.
Planning service works with specific services
Hosting or software services the planning service works with
Applies to any public cloud provider


Training service provided
How the training service works
BJSS provides comprehensive training across all provided services including aspects such as cloud services, knowledge transfer, accreditation development and shadowing.
Training is tied to specific services

Setup and migration

Setup or migration service available
How the setup or migration service works
BJSS is an expert at migrating complex applications to the cloud and can provide a number of public sector references. BJSS has delivered many complex application migrations from on premise to cloud and has developed an end to end 5 step process to help with migration. The steps include building the business case, application assessment and migration strategy, validation and testing, migration execution, and then operate and optimise.
Setup or migration service is for specific cloud services
List of supported services
  • AWS
  • Azure
  • GCP
  • On-premise hybrid to public cloud

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
A range of QA and performance testing services are delivered by experienced test practitioners. Services include: • Defining and establishing test policy • Agile test strategy • Test tooling consultancy • Test project health check assessments • Agile transition • Test process re-engineering

Security testing

Security services
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Services are available on a resource augmentation basis, as part of a project team or as an outsourced, fully managed service, customised to client service requirements. BJSS can provide transition and transformations services and will manage environments, on-premise or hosted in the public cloud. Key features include: •Proactive monitoring and alerting. •SPOC for 3rd party suppliers and the business. •24/7/365 monitoring and management. •Real-time, automated, alerting and dashboards. •Includes Network Operations Centre service. •Licence management of components within the cloud. •Integration with Incident and Change management tools. •Proactive capacity management. •Regular service reviews.

Service scope

Service constraints

User support

Email or online ticketing support
Yes, at extra cost
Support response times
By agreement with the client.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Support levels
Support levels are customised to client requirements. Default support levels are: P1: Response time = 30 minutes, Target Resolution time = 4 hours; P2: Response time = 1 hour, Target resolution time = 8 hours; P3: Response time = 2 hours, Target resolution time = 3 days; P4: Response time = Next working day, Target resolution time = 10 days.


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)


£300.00 a person a day
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.