BJSS’ Service Design focuses on improving the quality of interactions between an organisation and its users. Working with people to understand pain-points and user needs, BJSS designs new ways of organising people, infrastructure, and IT to deliver great customer experiences while identifying opportunities to deliver new organisational value.
- Service Designers experienced in complex government product and service design.
- Fully-aligned to GDS Service Standards and GOV.UK’s UCD principles.
- Design thinking approach frames problems in a user-centric way.
- Systems thinking identifies opportunities for sustainable and enduring change.
- Aligns user, technology and business analysis to the user journey.
- Clarifies complexity through visualisation techniques such as service blueprints.
- Facilitates user and stakeholder collaboration in research, design and testing.
- Facilitates collaboration across department and capability.
- Traceability of user needs through design and development to delivery.
- Iterative and agile methodology designed to deliver value early.
- Design end-to-end services that deliver citizen outcomes.
- Co-design with users and stakeholders to fix critical service pain-points.
- Create services that meet user needs and fix user pain-points.
- Providing experience and guidance at each GDS assessed stage.
- Create sustainable services that aligns user, organisational, and technical needs.
- Defined design principles and systems, driving future development efficiency.
- Consistent experience across digital, offline channels, and physical touchpoints.
- Effective service experience across digital, offline channels, and physical touchpoints.
- Upskills internal designers and stakeholders in user-centred design techniques.
- Drive joined-up delivery of multiple product and service teams.
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