Centerprise International Ltd

Centerprise Office 365 (O365) Cloud to Cloud Backup

Centerprise's Cloud-to-Cloud solution provides a full and secure backup of Office 365 (Exchange, SharePoint, OneDrive). This ensures that the Client’s data is encrypted and securely backed-up to an off-site datacentre, and provides the ability to restore required data effectively and quickly.

Features

  • Automatic, secure backup to a UK-based cloud platform
  • Prevents data loss from external threats and user errors
  • Fully managed service
  • Web Portal access for monitoring / restores
  • Advanced data encryption
  • Ability to back-up infinite data forever from defined recovery points
  • Advanced search and audit functionality
  • Restore files directly to a user's account
  • RPO: Default 3 times a day, consolidated weekly and monthly
  • RTO: Minutes

Benefits

  • Ensuring no lost data due to inactive licencing
  • Ensuring no lost data due to permanent deletion
  • Ensuring no lost data whilst restoring files
  • All-in-one backup, search, restore and export solution
  • SOC 2 Type II compliance accredited
  • Monitor data with domain health status and activity log
  • Store an unlimited amount of data in the Cloud forever
  • Perform additional backups as needed
  • Point-in-time trusted backup

Pricing

£2.00 to £2.80 a user a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 1 7 9 4 7 9 7 5 5 4 9 7 6 8

Contact

Centerprise International Ltd Tenders Team
Telephone: 01256 378 000
Email: tendersteam@centerprise.co.uk

Planning

Planning service
Yes
How the planning service works
Centerprises's O365 Cloud-to-Cloud Backup includes (optional) design, implementation and support throughout the transitional and integration period
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Centerprises's O365 Cloud-to-Cloud Backup
  • Disaster Recovery as a Service (DRaaS)

Training

Training service provided
Yes
How the training service works
End User training can, if required, provide the knowledge base to undertake file recovery and restoration and the ability to self-monitor the service to supplement Centerprise's fully managed solution.
Training is tied to specific services
Yes
Services the training service works with
Office365 Cloud-to-Cloud Backup

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Centerprise shall fully support and assist the customer in on-boarding their data into this cloud-to-cloud solution.
Setup or migration service is for specific cloud services
Yes
List of supported services
Datto's UK-based Tier 3 datacenter cloud

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Daily monitoring and customer reporting
Network and Infrastructure monitoring
Annual rehearsal for recovery testing.
Compliance with SOC 2 Type II, HIPAA, and PCI Compliant

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
We support the Office365 Cloud-to-Cloud Backup service, which is fully supported by Centerprise's Managed Service helpdesk

Service scope

Service constraints
Software application constraints. This service only applies to Office 365 (Exchange, SharePoint, One Drive), Salesforce, and Google Apps

User support

Email or online ticketing support
Email or online ticketing
Support response times
15min response, 1-8hrs fix depending on priority (P1-3) Monday-Friday 8am to 6pm UK - excludes weekends and Bank Holidays
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
The Service is available 24/7/365, with support provided Monday – Friday 0830 to 1700.
Out of hours support is provided for invocations via a hotline service. This out of hours support forms part of the Service and is therefore included within the service charges.
The Service Level for Service Availability is 99.9% as a measurement of the total Service Hours. Service Availability is therefore measured by: Service Availability % = ((Service Hours – Service Downtime) / Service Hours) x 100
Response and Resolution Times. The response times for service affecting incidents are determined by the severity level of the incident, as follows:
Severity 1 (Service Unavailable): Response: 20min, Resolution: 2 hrs
Severity 2 (Service severely degraded) - Response: 1 hr, Resolution: 2 hrs

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Datto Inc.

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£2.00 to £2.80 a user a month
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.