T-Impact’s customer data cleanse solution will open, check and correct every record in your CRM database daily. Leveraging Robotics Process Automation (RPA) & Artificial Intelligence (AI), data is automatically retrieved and re-entered into your CRM or Case management system, without changing underlying technology. Cloud or On-Premise Install.
- Uses UI Path Orchestrator and unattended robots
- Configurable to support your data cleansing rules and policies
- Compatible with cloud or on-premise CRM or Case management Systems.
- Easily scalable, simply buy more Robots & AI services.
- Includes on-going support - monitoring, resolving issues and improving implementation
- Available on Azure, IBM or Microsoft Cloud.
- Cleanse expiring data, refresh data from trusted sources.
- Ease the challenge of Master Data Management govenance every day
- Correcting the most common data entry errors.
- Free staff from admin work to service front-line activities
- Free staff from admin work to service front-line activities
- Reduce costs, 90% cheaper than UK support staff.
- Increase productivity, reducing handling time, increase working hours.
- Scalable, deploy in seconds, sharing processes library.
- Data security, outsource work but keep data on site.
- Improve accuracy of your CRM and Case Management System database
- Data degrades over time, use automation to refresh daily.
- Fixing data is a constant, clean and review every hour.
£86000 per unit per year
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||This solution is built using the latest Robotic Process Automation (RPA) and Artificial Intelligence capabilities from UI Path and Microsoft. The licenses subscriptions are incorporated into the customer data cleanse solution and can not be used for separate development projects.|
|Cloud deployment model||Hybrid cloud|
The deliverables include:
* 1 UI Path orchestrator annual subscription
* 4 UI Path unattended Robot annual subscription
* 1 Microsoft Azure vision annual subscription (up to 1m transactions/month)
* Setup and installation of the customer data cleanse solution, including configuration to work with your existing CRM or Case Management tools
* Support and maintenance to ensure the solution works in your environment
|Email or online ticketing support||Email or online ticketing|
|Support response times||24/7/365 response in 4 hours based on prioritisation|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 AAA|
|Web chat support||Web chat|
|Web chat support availability||24 hours, 7 days a week|
|Web chat support accessibility standard||WCAG 2.0 AAA|
|Web chat accessibility testing||We support assistive technology users through Zendesk|
|Onsite support||Yes, at extra cost|
|Support levels||L2-L3 support is free of charge. Manpower days and T&E is chargable starting at £500 per day|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||T-Impact provides the training and documentation to support service.|
|End-of-contract data extraction||You own the data provided by the service. All data resides in your own CRM and or Case Management Systems.|
At the end of contract, a renewal option will be offered. If you decide not to renew the contract, then the system access will stop.
Your CRM and or Case Management tooling will continue to operate as it did before the service.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||No|
|Accessibility standards||None or don’t know|
|Description of accessibility||Available upon request.|
|Description of customisation||Customisation comes as part of the initial setup and installation phase.|
|Independence of resources||
The architecture of Microsoft Azure cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.
In essence your existing CRM and or Case Management Systems are the matter of record and their performance should not be adversely affected by the automation. However as Robotic processes are 20 times faster than a human, some load balancing might be required to run processes when users are less likely to be on the system to ensure maximum performance.
|Service usage metrics||Yes|
|Metrics types||All service produce log files that can be interrogated. No service metrics or|
|Reporting types||API access|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||We are an Microsoft, IBM and UiPath business partner|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||The platform does not store any user data so there is no need to export.|
|Data export formats||Other|
|Other data export formats||No data retained within platform.|
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||Please see the IBM documentation about the resilience of their Cloud infrastructure. https://www.ibm.com/cloud/why-ibm|
|Approach to resilience||Available on request.|
|Outage reporting||The UiPath Orchestrator will report any service outages and report in any way that the customer requires: dashboard, API, mobile, text or email.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
User name and password control over access to uipath products.
This can be achieved via AD or other auth mechanisms.
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||AEROQ|
|ISO/IEC 27001 accreditation date||30/08/2017|
|What the ISO/IEC 27001 doesn’t cover||N/A|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||CSA CCM version 3.0|
|Information security policies and processes||
UiPath Systems, Networks and processes are reviewed annually by the Information Security Office to ensure compliance with security policies and standards. Additionally, this review is subject to audit by the Internal Audit and External Audit.
Dependent upon the Cloud platform selected for the Robotic Process container, each vendor has their own security policies and processes. More information available upon request.
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
Configuration & Change management is handled via Hipbath Maintenance and support agreement.
UiPath will track the UiPath RPA product components and will ensure changes are handled via a documented & agreed procedure.
From a RPA Solution perspective our change management and robot configuration is in line with the Industry Standards for Source and version control. We will work with our public customers to create the necessary Dev, Test, UAT and Live environments.
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||UiPath implements all applicable security requirements reasonably needed for the protection of confidential data processed through UiPath systems while still continuing to operate its businesses effectively and efficiently.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
UiPath uses internal resources & external vendors to run assessment of potential risks & vulnerabilities.
If a risk or vulnerabilities is identified we have a internal procedure that handle them based on impact/ priority.
incidents are handled based on priority, starting from 4hrs response.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||UiPath provide incident management via support portal for its customers.|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£86000 per unit per year|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|