myVCU is a secure dedicated Victim Care Unit Referral Management System that features state of the art functionality combined with a simple, clean and user friendly interface.
myVCU is aimed at multi partnership collaborations and larger organisations such as Victim Support, Police and Crime Commissioners Victim Care Units.
- Simple Reporting
- Cloud Sharing
- Easy File Management & Upload
- Remote Working
- Time Management
- Unique User Dashboard
- Dynamic Case Managment
- Integrated Collaboration
- Streamlined working on Super fast servers
- Cost Saving
- Time Saving
- High Level Encryption and Security
- Multi Users Workspace
- 24 / 7 Support system
- Advanced Information Capture
- Streamlined Processing
£15800 per licence per year
0845 868 49 32
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||MyRJ - Restorative Justice Case Management System.|
|Cloud deployment model||Private cloud|
|Service constraints||The system requires an internet enabled device to access the secure cloud.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Support tickets are answered within 60 minutes of submission.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
Online technical support
A full online technical support ticket system is provided via the secure system login and via the myVCU Website. https://www.myrj.co.uk/support/
Help videos and downloadable manuals are available under the training section of the myVCU Secure system. https://secure.myVCU.co.uk/
Telephone support is provided as part of the License Cost and as such will be available should online technical support fail to solve your issue.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||We provide onsite training / virtual learning tools, manuals and video conferencing tools to ensure every new user gets the most out of the system.|
|End-of-contract data extraction||They get sent an encrypted CSV File to a CJSM account or secure email address.|
An encrypted export of the data on the system will be provided and sent to a CJSM / Secure email address at closure of contract, this is included in the cost of the contract.
If the client wishes for us to store the data in our vault then we will do so at an small annual fee.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||There is no difference between the mobile and desktop service online only the menu is displayed as an accordion.|
|Accessibility standards||None or don’t know|
|Description of accessibility||Our service is accessed via a standard web browser on any internet enabled device.|
We have tested this device on the following devices:
Google Chromebook, Microsoft Surface, Apple iMac, iPads, iPhones, Samsung Note, Amazon Fire, Dell Laptops using the following operating systems Microsoft Windows, Apple OS X, iOS, Android OS.
|Description of customisation||
Only the main account holder can change and customise any system settings, these settings are:
Service Standard Time Frames
Data Retention Periods
User Access Rights
|Independence of resources||As many of our system processes are automated there will never be any supply issues.|
|Service usage metrics||Yes|
|Metrics types||Our system has a in depth real time reporting dashboard so you can extract from a selection of pre defined reports.|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Users export their own data via the data extraction tools on the system, all major data exports are done as and when requested by the account holder.|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||We offer a 99% uptime of the system, should there ever be a prolonged outage customers would be contact individually and a resolution would be sort for compensation.|
|Approach to resilience||We have strict protocols in place to ensure we are resilient, further information is available on request.|
|Outage reporting||Email alerts, via the website and social media|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Access is restricted by our own console where we can limit usage and access rights, there are also automatic triggers that lock accounts should misuse be suspected.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||LRQA|
|ISO/IEC 27001 accreditation date||06/05/2017|
|What the ISO/IEC 27001 doesn’t cover||Our cloud software system, only the hosting provided by UKFAST|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
We hold weekly management meetings between the technical director and managing director to ensure polices are up to date and in place.
issues and development is tracked and reported on an internal system.
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
All changes are tracked via an internal system and a audit (history) of all events and changes are kept.
Any and all changes are assessed in a weekly management meeting and planned accordingly to mitigate risk and impact.
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
A weekly management meeting is held and the technical director reports on threats, updates and patches available.
These are assessed and scheduled for deployment as soon as possible.
The information about threats comes from oWASP, Reputable Online Security forums, Government sources and software providers and manufacturers .
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
A weekly management meeting is held where the Technical Director presents a report on potential issues or incidents.
All work is then structured in line with policies on updates and changes and responded to as soon as possible.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
All events and changes are reported via the online portal where a a simple process outlines how, where and what needs to be done or is being done.
All users are notified of change and updates via the same portal.
Users can use the same portal to report issues and incidents to the company.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£15800 per licence per year|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|