twentysix Limited

Contentful Headless CMS Implementation

twentysix is a Contentful partner implementing the Contentful Headless CMS to deliver multi-channel headless content management platforms for websites and applications. We create PWAs, SPAs, websites, applications, and other content channels using JAMstack approaches and both server-based and serverless architectures rapidly and to a very high standard.

Features

  • Strong rich content editing features for multi-channel delivery
  • App framework provides all building blocks for digital experience management
  • Fully decoupled fault-tolerant microservices architecture
  • Comprehensive Delivery and Management APIs with webhook support
  • Multi-lingual and multi-locale support
  • Multiple SDKs covering most popular development frameworks
  • Large, engaged development community
  • Webhook templates for popular services to speed implementation
  • Supports server-based and serverless public and private cloud architectures
  • AWS-based SaaS CMS platform

Benefits

  • Quickly manage content from a choice of multiple devices
  • Access a large developer community
  • Deliver the right content to your audience on any device
  • Provide websites and applications that perform quickly
  • Integrate deeply with other platforms and services
  • Support multi-lingual audiences with built-in language support
  • Ensure secure management of users with multi-level roles
  • Free initial CMS subscription, upgrade to paid subscriptions when required
  • Implement projects quickly
  • Reach global users with built-in CDN

Pricing

£350 to £895 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Lorna.Foott@twentysixdigital.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 1 5 6 9 4 5 8 7 1 1 3 2 0 1

Contact

twentysix Limited Lorna Foott
Telephone: 0800 320 2626
Email: Lorna.Foott@twentysixdigital.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Twentysix provides bespoke JavaScript and .NET development services to implement or support CMS developments. These include complex integrations into third party systems and delivery of standalone applications to meet client requirements. twentysix also specialise in user research, user experience, digital marketing and analytics in support of the website's performance.
Cloud deployment model
Public cloud
Service constraints
Generally there are no service constraints, though this may change dependent on requirements.
System requirements
Service requires Contentful subscription

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond in line with our SLA’s as the minimum for all tickets.

Weekend coverage only covers P1 tickets (should this coverage have been selected), this is via a direct out of hours phone number, which is then supplemented by a ticket in the service desk.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
N/A - this is something that we are happy to offer if a client requires it but we have not provided any to date.
Onsite support
Yes, at extra cost
Support levels
Twentysix provides two core support levels and can also work to create bespoke support packages around our client’s needs.

For in-hours coverage you receive coverage within twentysix’s UK Office hours (9AM to 5:30PM, Monday to Friday).

For 24/7 support you will receive coverage within twentysix’s UK Office hours (9AM to 5:30PM, Monday to Friday) plus 24 hours support coverage - consisting of 15 and a half hours, out of hours coverage (17:30 to 09:00 the following day, Monday to Friday). In addition, you receive 24 hours support coverage on bank holidays and weekends.

SLAs govern guaranteed response times.

We can provide bespoke support packages to fit your needs.

Cost is dependent on the coverage and amount of hours support required.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We offer full on-boarding sessions with training on the platform. This is based around client needs and can include onsite or online training. Access to official platform documentation is, of course, provided. We also create bespoke documentation for any pages and functionality that we have delivered beyond a basic implementation.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Video
End-of-contract data extraction
We have a full off-boarding process for the purposes of handing over data and other assets at the end of a contract. After agreement of a secure way in which to transfer data we commit to delivering that content to an agreed repository within an SLA'd timeframe.
End-of-contract process
We have a full off-boarding process for the purposes of handing over data and other assets at the end of a contract, as well as closing off the contract formally and ensuring that all contractual requirements have been met in relation to the closure of work. This is all done as either project cost or T&M depending on agreement.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Our web services are fully responsive and work across mobile, desktop and other devices (TV, etc) with the same interface.
Service interface
No
API
Yes
What users can and can't do using the API
This service provides a number of APIs for the consumption of data and the exposure of data, both allowing content to be updated programatically and also content within the CMS to be pulled into third party platforms.

This is accomplished through a RESTful API service which requires authentication on the platform in order to run.

There are also full Management APIs which allow programatic access to other elements of the CMS - not just content.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
This service provides the ability for the customisation of content management and other marketing services. Customisations are able to be achieved across all aspects of the software, from look and feel through to additional development tasks, the delivery of analytics and CRO, implementations of third party tools (including webchat), and form generation.

Scaling

Independence of resources
This service is available as a fully scalable service which is set to automatically increase either individual resources or servers as is needed in relation to service demand.

Analytics

Service usage metrics
Yes
Metrics types
We can provide service metrics via Google Analytics.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Contentful

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
This service supports full extraction of data via its APIs
Data export formats
Other
Other data export formats
XML
Data import formats
Other
Other data import formats
  • XML
  • Online forms

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
As a fully ISO 27001 certified agency we ensure at the start of any project that mechanisms are agreed for the transfer of data between parties. This is hugely dependent on the buyers requirements and twentysix can usually find a way to deliver against any requirement that the buyer may have.
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Services have a service availability target of up to 99.99% subject to the level of service taken out.
Approach to resilience
Information relating to our service resilience is available on request.
Outage reporting
Outage reporting is delivered via email alert.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Restriction can take place using a number of different mechanisms from IP restriction through to locked out accounts.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
MQA, certificate 0549
ISO/IEC 27001 accreditation date
18/07/16
What the ISO/IEC 27001 doesn’t cover
Our entire Leeds organisation is covered by our ISO 27001 certification.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Information relating to our security policies is available upon request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
As part of our ISO 27001 certification, change control and configuration management is vitally important to twentysix. We have a change management process which we are happy to supply upon request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
As part of our ISO 27001 certification, vulnerability management is vitally important to twentysix. We run a risk identification & management based model for any identified vulnerability.

Threats are generally identified through subscription to a number of services, including manufacturer/developer websites and email lists.

Any fix is generally audited by our IT/IS team against the types of systems we are running internally.

Depending on the findings of the IT/IS team then fixes are rolled out ASAP in line with internal and client requirements.

We have a full vulnerability management process which we are happy to supply upon request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
As part of our ISO 27001 certification, monitoring is vitally important to twentysix. We have a full monitoring process & procedure which we are happy to supply upon request.
Incident management type
Supplier-defined controls
Incident management approach
As part of our ISO 27001 certification, incident management is vitally important to twentysix. We have a full incident management plan which we are happy to supply upon request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£350 to £895 a person a day
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Lorna.Foott@twentysixdigital.com. Tell them what format you need. It will help if you say what assistive technology you use.