AES Group

Customisable Healthcare Clinical System

The Customisable Healthcare Clinical System is a generic system that can be customised to address specific needs in any healthcare setting (radiology, maternity, etc) and uses the power of the cloud and artificial intelligence to give healthcare professionals the tools they need to collaborate more efficiently across patient care journeys.

Features

  • Intelligent workflows using Artificial Intelligence (AI) algorithms where applicable.
  • Minimise errors with full automatic data validation.
  • Automatic coding for various standards.
  • Clinical audit showing previous revisions of reports, episodes, tests, etc.
  • Can also use statistics and trends for advanced Clinical auditing.
  • Interface to laboratory information systems and third party clinical systems.
  • Patient centric unified workflows enabling team workload management.
  • Referral system which keeps the full audit trail and history.

Benefits

  • A unique, state-of-the-art service that can streamline healthcare organisations.
  • Significant increase in accuracy and efficiency of workflows.
  • Minimising human error by automating steps within the investigative process.
  • Significant reduction in the workflow life-cycle.
  • Achieve and maintain high standards with our powerful audit capabilities.
  • The ability to attach images/scans enabling digital health record.
  • Simplified reporting process with an extremely user-friendly and customisable interface.
  • Full system support from our experienced UK based teams.

Pricing

£1000 to £12000 per user per year

  • Education pricing available

Service documents

G-Cloud 11

115594863568739

AES Group

Rebecca Edwards

+44 (0) 1332 383521

sales@aesgrp.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints N/A
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The support and maintenance service by our UK based support teams will be provided during normal working hours, which are 9am to 5pm Monday to Friday (excluding public holidays).
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web support which provides video conferencing and screen sharing can be provided. This allows users to quickly and easily convey issues or requests with our UK based support teams.
Web chat accessibility testing WebEx, Skype, GoToMeeting, etc.
Onsite support Yes, at extra cost
Support levels We prioritise support into urgent and non-urgent issues as part of our standard support and maintenance service.

An urgent issue is:

Significant degradation or failure of the software, software performance significantly inconsistent with the specification.

Any other issue is classified as a non-urgent issue.

Our UK based support teams have customer accounts assigned to the most appropriate team member based on technical skill set and familiarity with the customer's systems. These support members are the main point of contact (POC) for customers.

We can also offer bespoke service level agreements (SLAs) at additional cost and based on mutually agreed support levels and response times.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We will provide training on a new release of the system (if requested by you to do so) as soon as is reasonably practicable after installation of the new release. This training will be provided via documentation and online training. If onsite training is required, this will be charged at the current training rates at that time.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction If required, data held will be extracted and provided to the customer in CSV format at additional cost.
End-of-contract process The contract may be terminated by agreement in writing between the parties at any time providing the agreed notice period for termination.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Any functionality will be agreed as part of the bespoke service interface which can be implemented if required at additional cost.
Accessibility testing Any testing will be agreed as part of the bespoke service interface which can be implemented if required at additional cost.
API Yes
What users can and can't do using the API A bespoke API can be implemented if required at additional cost.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The system offers granular customisation for teams and users. The front-end of the system and certain features can be fully customised. Users can communicate their customisation requests with our UK support teams via telephone, email or webinar/teleconference where the support team and the user can thoroughly discuss and investigate the request.

Scaling

Scaling
Independence of resources We scale the resources required for individual contracts by using our experience to estimate initial resources required and continually monitoring and adjusting resources for optimal service delivery throughout the lifetime of our contracts.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach We are ISO 27001 certified (Information Security Management System) and have policies for protecting data at rest and in transit.
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported by the user in a number of different formats, depending on the data required and usually with just a single click. Formats include: Text, RTF, PDF, HTML, DocX, XML. If the customer would like to export to a format that is not listed, we would be happy to discuss this further.
Data export formats Other
Other data export formats
  • RTF
  • TXT
  • HTML
  • PDF
  • XML
  • Other formats are available, providing required formats/structures/data dictionaries are provided
Data import formats
  • CSV
  • Other
Other data import formats Other formats are available, providing required formats/structures/data dictionaries are provided

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Where we provide hosting, computing and/or ancillary facilities, we will use a third party solution that guarantees 99.99% availability. The standard service availability does not offer refunds/credits, however we are happy to agree bespoke SLAs if required at additional cost.
Approach to resilience This information is available on request.
Outage reporting The system can be configured to send email alerts for a multitude of triggers, including outages, and this is completely configurable. Outages can also be reported to our UK based support teams.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access to management and administration within the system is restricted via user rights which are integral to the core workings of the system.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 DAS Certification Ltd
ISO/IEC 27001 accreditation date 11/04/2019
What the ISO/IEC 27001 doesn’t cover This is taken from the scope of our ISO 27001 system:

Exclusions from ISO 27001:2013

- No clauses are currently claimed as being fully inapplicable.
- Control measure exclusions from Annex A of ISO 27001 are listed within our Statement of Applicability which may be found within our Risk Register documentation. The only entry here is "Outsourced Development" and is not applicable as all software development is conducted in-house.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO 22301:2012
  • ISO 9001:2015
  • ISO 14001:2015
  • Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes It is our policy to provide an excellent service in a manner which is easily accessible to our clients and that meet all applicable requirements. To ensure we deliver a quality service we are certified to the following standards which independently demonstrate our commitment to quality, the environment, information security and business continuity:

ISO 9001:2015
ISO 14001:2015
ISO 22301:2012
ISO 27001:2013

In addition, these standards ensure we follow all applicable legislation in these relevant areas and that we deliver to our measurable objectives for quality, the environment, business continuity and information security.

Our UK based support teams are our clients' first point of contact who will then advise them of the appropriate reporting/escalation procedures within our organisation should the need arise.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All changes to the company that could potentially have an impact on confidentiality, integrity or availability of information, customer satisfaction, or the environment need to be controlled. These are defined and outlined within our ISO 27001 certified (Information Security Management) system.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach The management of vulnerabilities is defined in our ISO 27001 certified (Information Security Management) system. Monitoring and assessment of threats is conducted by our in house security systems and from information obtained from security bulletins. Any identified threats are registered and assessed and a prioritised remedy plan is developed based on the specific issue/context of that threat/risk.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We operate intrusion detection and prevention systems to monitor systems and processes on our networks. A prioritised remedy plan is developed based on the specific threat identified and the associated risk.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach The management of incidents is defined and outlined in our ISO 27001 certified (Information Security Management) system. Users can report incidents to our UK based support teams who will initiate our incident management processes and provide updates on the progress of those incidents.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Pricing

Pricing
Price £1000 to £12000 per user per year
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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