Grad Technologies Ltd

e-Share - Virtual Data Room

Create a cost effective fully encrypted Virtual Data Room. The VDR has no time penalties, larger files can be sent, access controls with granular permissions and revocation can be set, with real time auditing and the recipient does not need to download any software.

Features

  • Create and give access to folders with automatic encryption
  • Real time forensic auditing
  • Set specific granular permissions and policies
  • Revoke access by file/folder or person
  • End point security
  • Set time limits for data access
  • Edit online capability without the option to download
  • Password protect files/folders
  • Notifications when share has been accessed
  • Can create VDR in seconds with granular permissions

Benefits

  • Share files of any size with advanced sharing features
  • Drag and drop simplicity. Upload files via web portal
  • Access controls, password protection, watermarking, share expiration
  • Audit trail every time a file is touched
  • Revoke access within seconds
  • Customised branding with company logo, colours and text
  • Cost is based on users rather than page/size
  • Automatic expiration on links shared can be set
  • Recipients get links that take them to a secure portal
  • Ease of use for both senders and recipients

Pricing

£00.50 to £10.00 per person per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

1 1 5 1 9 5 8 3 5 3 6 8 2 3 2

Contact

Grad Technologies Ltd

Gwen Rule

07903822124

gwen@gradtechnologies.co.uk

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to We provide additional layer of security over Dropbox, Box, Google Drive and Microsoft OneDrive for Business.
Cloud deployment model Public cloud
Service constraints No
System requirements
  • Cloud Storage: Dropbox, GoogleDrive, Box, OneDrive for Business
  • Desktop: Windows XP, Windows 10, Windows 7, Windows 8
  • Desktop: Mac OS x (10.7, 10.8, 10.9, 10.10)
  • Mobile Devices: IOS, Android, Blackberry 10.3 upwards
  • Multi Browser: Internet Explorer v8, 9, 10, 11, Chrome v39

User support

User support
Email or online ticketing support Email or online ticketing
Support response times As soon as possible by email even on weekends.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Telephone and online support is free.

Onsite support is available at a consultant daily rate
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online and user manuals are included to get started are free.
Onsite training provided at a cost
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Decrypt files and folders, then move them to their desired destination.
End-of-contract process Once de-provisioned, the service is turned off at no extra cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Blackberry is supported as well .

The desktop version has more functionality. The mobile app can allow employees to access, send and receive sensitive documents on the go.
Service interface No
API No
Customisation available Yes
Description of customisation Customisation is available but it would incur additional costs and development agreements.

Scaling

Scaling
Independence of resources The technology is SAAS seat based solution therefore does not put any overhead/overload on the system. The individual user performance is not affected by the total number of users that are connected to E-Share. The technology has the capacity to service thousands of users, without degradation to service.

Analytics

Analytics
Service usage metrics Yes
Metrics types Real time full forensic dashboard. Users will be able to see who has accessed the data they have sent, what actions have taken place and on which device in their auditing tab. Administrators will see this for every employee within the company.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold E-Share

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach AES 256 encryption protects data at rest in the cloud and on the end points through the client application. This includes mobile phones, tablets and laptops.
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach With drag and drop simplicity or by by right click and choosing command.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • PDF
  • IMG, PNG, MPEG4, GIF, JPEG
  • Word, Excel, Powerpoint
  • Audio Files: MP3, WAV, AIFF
  • CAD, BIM, BIN, AEC,ACP
  • Above are just examples, we work with any file format
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • PDF
  • IMG, PNG, MPEG4, GIF, JPEG
  • Word, Excel and Powerpoint
  • Audio Files: MP3, WAV, AIFF
  • CAD, BIM, BIN.AEC,ACP,
  • Above are just examples, we work with any file format

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks AES 256 Encryption on the end point.
Data protection within supplier network Other
Other protection within supplier network AES-256 Encryption with end to end encryption . Data is encrypted on the client first before being stored in the cloud and is persistently encrypted at all stages including end points like mobile devices.

Availability and resilience

Availability and resilience
Guaranteed availability 99.99 % assured by contractual commitment
Approach to resilience We have three SSAE 16 datacentres with fail safe.
Outage reporting If we were to experience on outage then we would email our clients.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication Devices can be pin locked as well as needing to input username and password. If pin is incorrectly input 5 times, the device will automatically unlink.
Access restrictions in management interfaces and support channels Management/Admin set permissions around who can have access to specific folders. Only invited persons can then access those specific folders. These folders can also be password protected and/or locked down to always request permission for new users wanting to access the folder for additional security.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Assessment Board
ISO/IEC 27001 accreditation date 25/10/2017
What the ISO/IEC 27001 doesn’t cover Not Applicable
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • HIPAA compliant
  • FERPA compliant
  • ITAR compliant
  • Data Protection Act and EU Data Protective Directive
  • GDPR compliant
  • Bus PCI Data Security Standard

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We are using ISO 27001 process and the standards for our policies to ensure we are compliant.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Not applicable - E-Share is a complete solution that allows the administrator of the technology to customise the correct user profiles that adhere to the organisation security and compliance standards. Once these are set, employees automatically adhere by default.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We are constantly monitoring the environment to ensure that there are no threats to the integrity of our service. We do not hold any data. We have a version control calendar which is underpinned by a secure Q A testing procedure before any software is released live. Where necessary we are able to deploy patches once a problem has been reported.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach E-Share has a monitoring strategy that ensures that networks, systems and services are monitored for unusual behaviour. By monitoring the environment regularly we are able to respond to potential compromise very quickly.
Customers will have access to a full forensic auditing dashboard and if a threat is discovered on a particular device, the device can be isolated, re-mediated or removed from the system without any impact to other users.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident management processes are in place and we are currently undertaking ISO 27001 accreditation so that it will comply with those.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £00.50 to £10.00 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 14 day trial period with full access to the technology and support.
Most support b during the trial period is given via Zoom or screen sharing.
Free consumer version available but this does not give you access to the controls required by an organisation.

Service documents

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