Arum

Specialist Debt / Repayments Consultancy - Systems and Strategy

Arum is a specialist consultancy focused on Credit and Debt Repayments, Collections and Recoveries. We have deep operational experience and work with organisations on operating model design and systems including but not limited to; Experian Tallyman, FICO Debt Manager, CGI CACS, TDX, Hito. Arum is independent and completely vendor impartial.

Features

  • Debt System, Decision Engine and Technology Selection
  • Enhancing Data Quality and Analytics
  • Developing and implementing Collection and Recovery Strategies
  • Operating Model Design - Repayments, Credit, Collections, Recoveries, Debt Sale
  • Debt Specific Business Case Development
  • Debt Systems; Design, Migration, Consolidation, Implementation, Integration, Optimisation
  • Debt Contact Channel - Technology and Strategy Experts
  • Management Information - Real-Time Reporting, Batch Reporting, KPI
  • Agent training - Technology and Customer Conversations
  • Supplier Management Frameworks (e.g.DCA, Dialler)

Benefits

  • Reduce Operational Cost by improving the existing technology.
  • Segmentation improves contact rates, repayments and reduces bad debt
  • Increased performance data allows continuous improvement.
  • Empower staff members to drive down cost of change projects.
  • Cost benefit by increasing repayments and reducing bad debt provision
  • Improved compliance
  • Improved staff and customer experience
  • Improve insight; assists in improving segmentation and root cause analysis
  • Improved customer experience, reduced inbound call traffic.

Pricing

£530 to £1450 per person per day

Service documents

G-Cloud 10

114721258402611

Arum

Forid Meah

0800 689 5056

forid.meah@arumplc.com

Planning

Planning
Planning service Yes
How the planning service works Arum understands the difference between cloud and on-premise installations of software and the impact that has on the planning of a project. Our experience and expertise can support; business case development, resource planning, risk assessment, requirements elaboration, project efficiency, data migration and mapping design, go-live design, big bang and phased delivery.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Experian - Tallyman, Probe
  • Indesser - TDX Plato
  • FICO - Debt Manager, Blaze
  • CGI - CACS, Collections 360
  • Genius PPT
  • Target Group - Credit Management
  • Hito - Ar12, Edge
  • Microsoft Dynamics

Training

Training
Training service provided Yes
How the training service works Yes Arum offer the following training services:
Project Team Project Training
System Support/Admin Training
End User Training
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Arum has experience and expertise in the following areas:
Data Architecture & Modelling
Data Mapping
Test Strategy
Project Team Project Training
Reporting Design
Detailed Technical Design
Interfaces and Integration Build
Infrastructure/Application Installation.
Test Phase Environment Build
Product Configuration and Customizing
Desktop Integration Build
Implementation and Cutover Build
Unit Testing
Reporting Build
Integration and Smoke Testing
Systems Testing
UA Test Scenario Preparation
UAT Support
UAT (inc Time Travel)
OAT
Detailed Implementation and Cutover Planning
Implementation and Cutover Testing
Dress Rehearsals
Data Cleansing
End User Training
Account cutover
Enhanced Post Release Implementation Support and Maintenance
Service and Transition

.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Arum has experience and expertise in the following areas relevant to testing and assurance:
Test Strategy
Test Phase Environment Build
Unit Testing
Integration and Smoke Testing
Systems Testing
UA Test Scenario Preparation
UAT Support
UAT
OAT
Detailed Implementation and Cutover Planning
Implementation and Cutover Testing
Dress Rehearsals

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works For specific Debt management systems, Arum have the expertise to provide technical support for configuration and change projects.

Service scope

Service scope
Service constraints Arum has specialised in systems that manage customers who are in arrears; collections, repayment, recoveries, provisions.
This includes communication platforms, decision engines and CRM platforms.

Arum do not support non collections based platforms.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Arum will provide multiple levels of support with response times of 1hr if required. To be agreed and built into a Service Level Agreement on a per contract basis.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Flexible support models available. Detailed in SLA.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £530 to £1450 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑