iland

iland Secure Cloud (IaaS) - Enterprise Cloud Services

iland integrates with Zerto to provide cloud-based Disaster-Recovery-as-a-Service that replicates VMs at the hypervisor level from your data centre to the secure, global iland cloud. The small-footprint technology delivers exceptional results – and when married with the strength of the iland best-of-breed cloud, advanced security features, and exceptional customer support.

Features

  • Clear Pricing
  • Free DR Testing
  • Network Layer Flexibility
  • Customer Support
  • Data Centre Choices
  • Support for Legacy Applications
  • Storage-­‐based encryption
  • encryption

Benefits

  • Encryption at the VM and Hardware Levels
  • Compliancy Reporting

Pricing

£0.07 per gigabyte per month

Service documents

G-Cloud 9

114447972403821

iland

Frank Krieger

1-800-697-7088

compliance.management@iland.com

Service scope

Service scope
Service constraints 100% SLA with services.
System requirements Dependent upon customer environment(s)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 15 minutes
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AAA
Web chat accessibility testing Iland tests against web accessibility guidelines standards to assurance.
Onsite support Onsite support
Support levels 24/7 Support provided with no "tiering" of support. All customers are provided full support.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Customer on-boarding is provided inclusive of training material, dedicated project management with customer hand-off, online training materials and extensive customer knowledge base with ongoing support after the initial on-boarding phase.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Customers may remove virtualized machines via network or physical migrations. Data is always portable and will be provided in the format used within the virtualized environment(s).
End-of-contract process Termination of contract closes the customer's procured environments with no additional fees levied.

Using the service

Using the service
Web browser interface Yes
Using the web interface The ease of managing your cloud determines your success with cloud – so, learn how the iland Secure Cloud Console delivers unsurpassed transparency, predictable costs, and easy access to our cloud capabilities – from network configuration to integrated backups, you have full environment visibility and control.
Web interface accessibility standard WCAG 2.0 AAA
Web interface accessibility testing Iland adheres to web accessibility guidelines and tests accordingly.
API Yes
What users can and can't do using the API Iland enables you to make API calls directly to iland’s console and cloud infrastructure – and access the enormous amount of performance, capacity, security and workload data we store. Configure dozens of machines at the same time or import data directly into your NOC - the possibilities are limitless.
API automation tools OpenStack
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
  • Other
Using the command line interface Full environmental control through command line.

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources User's may opt for dedicated storage. iland additionally does not over-subscribe users.
Usage notifications Yes
Usage reporting
  • API
  • Email
  • SMS
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Security and Intrustion
  • Compliance Reporting
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Virtualized Environments
Backup controls Users may control backup through automated job creation as well as through manual processes. Access to creation of jobs may be performed through the iland cloud console or through command line.
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Iland provides 100% SLA within its agreements for services provided.
Approach to resilience Available upon request.
Outage reporting Outages are reported through:

Web Console (public facing)
API's
Email Alerts
Text Alerts
Phone Alerts

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Iland operates under least privileged role based access control.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 5/17/2016
What the ISO/IEC 27001 doesn’t cover Fully Covered.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 23/12/2014
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover Fully covered.
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • ISO 20000
  • SSAE SOC2

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001
ISO 20000
EU/US Privacy Shield
EU GDPR
SSAE 16 SOC 2
US HIPAA
US CJIS
UK ICO

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Iland operates under an ITIL v2011 framework for the management of Configuration and Change Control aligned to ISO 27001.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Iland performs ongoing and constant reviews of its infrastructure and services as well as maintaining a trained staff within InfoSec and Compliance. Patching is performed within 24 hours for critical defects as bulletins are released and is verifiable through the iland cloud console under "Security" and "Change Control".

Information pertaining to patching is gathered through various means inclusive of bulletins and vendor notifications as well as proactive reviews.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Incident response is within 15 minutes as noted within the MSA and contractual terms. Breach and compromised systems are notified within 24 hours of breach or compromise alert(s).
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Iland operates under the ITIL v2011 framework for incident management as well as the ISO 27001 and 20000 standards.

Root Cause Analysis (RCA) reports are provided to customers within 4 business days of the incident. Reports are provided to customers via the iland cloud console as well as ticketing and email systems.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Other
Other virtualisation technology used The following services are supported by iland:

VMware
Hyper-V
Citrix XenServer
Oracle VM
Red Hat Virtualisation
KVM hypervisor
How shared infrastructure is kept separate Please inquire for more details.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £0.07 per gigabyte per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Please refer to iland's free test drive service(s) located at:

http://info.iland.com/veeam-cloud-connect-how-to-buy
Link to free trial http://info.iland.com/veeam-cloud-connect-how-to-buy

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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