Avepoint UK Ltd

Cloud Backup for Office 365, Dynamics 365, and Salesforce

Complete protection for Office 365, Dynamics 365, and Salesforce. Our 100% SaaS platform keeps business-critical emails, calendars, sites, groups, teams, projects, files, and conversations secured with unlimited, automatic backup and anywhere storage. Plus, with AVA, AvePoint's Virtual Assistant, you'll be able to locate and recover lost content with item-level restore.

Features

  • Automated Backup of Office 365 services, Dynamics 365, and Salesforce
  • Groups, Teams, Exchange, SharePoint, Project, OneDrive, Planner, and Public Folders
  • Unlimited backup retention for the life of your contract
  • Store encrypted-by-default backups in AvePoint's Azure or your own storage
  • Search and export email/OneDrive data for data subject requests (DSAR)
  • Granular Data Restores down to item version
  • Up to four daily backups run automatically
  • Out-of-place or offline restores. Search and remove for Right-to-be-Forgotten Requests.
  • Near-zero configuration for daily backup plans
  • End-user Restore via AVA - AvePoint's Virtual Assistant (in AppSource)

Benefits

  • Fast to deploy with virtually no setup required
  • Protects business data in use throughout the organisation
  • Delegate restores to power- or end-users, removing bottlenecks, increasing efficiency
  • New features are added regularly as Office 365 evolves
  • Best coverage for O365 Groups, Teams, Mail, Sites, Planner, etc.
  • Reduce time-to-restore with fast search or point-in-time restore
  • Unlimited backup subscription options available
  • Hyper-scale protects Office 365 deployments of any size
  • Bring-Your-Own-Authentication, Encryption Keys, and Storage for added security

Pricing

£3.60 per user per month

Service documents

G-Cloud 11

113778552801312

Avepoint UK Ltd

Hans Delleman

02074215199

sales@avepoint.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Office 365, Dynamics 365, or Salesforce
Cloud deployment model Public cloud
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Telephone requests are immediate, other methods will be within 2 hours or more dependant on the severity of the request. For more information https://avepoint.com/products/support.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing AvePoint conducts extensive Quality Assurance before any release, and follows industry best practices for Accessibility. For further details, contact AvePoint.
Onsite support Yes, at extra cost
Support levels AvePoint provides a Premier Support Service which includes 24 hours a day, 7 days a week, 365 days a year. Included within the support service are Hotfixes, Cumulative updates, Service Packs and Platform Upgrades. More information can be found at https://www.avepoint.com/uk/products/support/
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full user documentation is available for the system. Customer can also request additional workshops and trainings.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Customers may request a copy of the data via our support team. Large amounts of data may incur a charge.
End-of-contract process Data is remvoed from the system and reclaimed as free Azure storage.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards WCAG 2.1 A
Accessibility testing AvePoint complies with common accessibility guidelines. In addition, extensive Quality Assurance testing is performed before any release. Customers can optionally subscribe to "Insider Releases" to gain early access to updates, and provide feedback.
API No
Customisation available No

Scaling

Scaling
Independence of resources We employ a number of methods including elastic scaling to manage performance. AvePoint also uses App context authentication where appropriate to further reduce throttling risks.

Analytics

Analytics
Service usage metrics Yes
Metrics types Comprehensive audit data displays all activity. Dashboards provide insight into license & storage consumption.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data Export feature is initiated from the user interface. Conditions apply on data volumes. For bulk export of all backup data, contact Support via http://account.avepoint.com or your account representative.
Data export formats Other
Other data export formats
  • .PST for Email
  • Format of the file(s) for OneDrive or SharePoint data
  • Requests for bulk data must be submitted directly to AvePoint
Data import formats Other
Other data import formats Not applicable - supported Office 365 file types are supported.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability AvePoint guarantee 99.95% service availability
Approach to resilience It is built upon Azure architecture which has this design concept in mind.
Outage reporting Portal notifications with additional direct communication when appropriate.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels All authentication is carried out against Microsoft Azure or any support Azure authentication method
Access restriction testing frequency At least every 6 months
Management access authentication Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ControlCase, accredited to RvA
ISO/IEC 27001 accreditation date 06/29/2018
What the ISO/IEC 27001 doesn’t cover N/A. The Information Security Management System is applicable to secure software development and maintenance process including support business functions like Infosec, IT, HR, Sales and Marketing, Project Management, Operations and Call Centre.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have a wide range of InfoSec policies, from usage policies, to the minimization of access with the least privileged concept. And we strive to follow the best InfoSec practices.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change Management is documented, requested, reviewed, approved, tested, and finally rolled out during off hours in order to have minimal effect on customers.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We use AppScan to perform OWASP testing on every patch release. We subscribe to security bulletins and stay abreast of recent 0 day vulnerabilities as well as maintaining an active patch cycle.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We leverage the Azure Health Status page as well as service monitoring.
Incident management type Supplier-defined controls
Incident management approach Supplier-defined controls

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3.60 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Get access to free, 30-day trials. If you do not purchase a license at the end of your trial, your license will expire and any data deleted from AvePoint Online Services.
Link to free trial https://www.avepointonlineservices.com/services

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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