Agilisys Ltd

Microsoft Teams Implementation and Governance

This service delivers ensures the successful rollout and adoption of Microsoft Teams with right-sized governance applied, appropriate to your organisational needs. Increasing the productivity and information compliance of common collaboration scenarios. Our approach is tailored to clients and follows industry best practice.

Features

  • Migration of fileshares to Microsoft Teams, SharePoint Online and OneDrive
  • Discovery of use-cases based on real-life user scenarios
  • Analysis of governance requirements for Microsoft Teams lifecycle management
  • Microsoft deployment planning services (DPS) partner
  • Accelerated adoption package for Microsoft Teams including Champions Network
  • Security and compliance policy setting, configuration and strategic advice
  • Automated provisioning of Office 365 sites, groups, teams with governance
  • Managed support for Microsoft 365 inc. Teams, SharePoint, OneDrive etc
  • Microsoft preferred for content services, experts in document management
  • Consultancy services for Flow, Powerapps, PowerBI, Sway, Stream, Teams, SPFx

Benefits

  • Accomplish more faster with a modern collaborative workplace
  • Empower users to use Office 365 securely and with confidence
  • Enable modern efficient remote ways of working across organisation
  • Move data to Office 365, then access from anywhere
  • Collaborate more effectively with a Microsoft Teams
  • Transform behaviours through adoption of Microsoft Teams
  • Manage lifecycle of teams, sites and documents through governed provisioning
  • Intelligent adoption analytics allow a targeted training strategy
  • Unlock business insights from data with advanced Power BI dashboards
  • Ongoing support and advice for users of Office 365 platform

Pricing

£10 to £70 per user per year

  • Education pricing available

Service documents

G-Cloud 11

113741223582247

Agilisys Ltd

Darren London

07702 367779

info@agilisys.co.uk

Planning

Planning
Planning service Yes
How the planning service works Agilisys’ Microsoft Teams Implementation and Governance ensures the successful rollout and adoption of Microsoft Teams with right-sized governance applied, appropriate to your organisational needs. We will assess the Teams readiness of an organisation, provide recommendations for addressing any technical pre-requisites, and will then design Teams configurstion which meets specific organisation needs. This includes policies, governance, migration of content where appropriate and user adoption.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Microsoft 365
  • Microsoft Teams
  • SharePoint Online and OneDrive for Business
  • Skype for Business
  • Security and Compliance Package
  • Microsoft 365 Governance Strategy
  • Microsoft Azure
  • Microsoft Teams custom development

Training

Training
Training service provided Yes
How the training service works Agilisys have developed an accelerated adoption programme for Microsoft Teams, which provides a short focused period of intense training to kickstart organisation-wide adoption. This consists of workshops covering real-life user scenarios, drop-in sessions, product-specific training, and provides users with the knowledge they need to start using Microsoft Tems and Office 365 with confidence. In addition to this, we can also deliver product-specific training on any of the individual workloads within Office 365. Agilisys can provide super-user training, training for IT staff, or training for end users. We can work with our customers to establish a super-user community, and provide an ongoing service to improve knowledge and standards across this group. We can provide an Office 365 resource hub with content which is updated regularly to keep staff up-to-date with new features and changes across the platform. As part of our accelerated adoption programme, we provide access to advanced Microsoft Teams and other workloads within Office 365 engagement analytics which can demonstrate changing user behaviour.
Training is tied to specific services Yes
Services the training service works with
  • Microsoft 365
  • SharePoint Online and OneDrive for Business
  • Microsoft Teams
  • The Power Platform - PowerApps, Flow, Power BI
  • Yammer, Sway and Stream
  • Security and Compliance Package
  • Azure Information Protection
  • OneDrive for Business
  • OneNote
  • Outlook and Office online applications

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Within the modern teamwork we practice we have highly skilled architects, engineers and business analysts, who have a proven track record for delivering complex and large scale migrations to Microsoft 365. We have developed successful methodologies for driving modern teamwork through content and collaboration, which combines the right tools with appropriate training and development. Our strategic partnership with Microsoft empowers us to provide strategic advice aligned to the Microsoft roadmap and future direction of travel, ensuring we deliver modern technology solutions which maximises the functionality available within the platform. The insights we gain from our partnership with Microsoft inform constant improvements to our methodology and approach, which is continually refreshed to align with industry best practice standards and processes.
We follow a standardised approach to migrating into Microsoft 365 - assess, design, build, test and implement. Our standard methodology can be applied to any migration scenario, focusing on business outcomes and delivering true digital transformation. When migrating content into the platform we typically take a Teams-first approach which allows us to transform how your employees work and collaborate and deliver significant productivity improvements.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Microsoft 365
  • Microsoft Teams
  • SharePoint Online and OneDrive for Business
  • The Power Platform - PowerApps, Flow, Power BI
  • Skype for Business
  • Yammer, Sway and Stream
  • Security and Compliance Package
  • Azure Information Protection
  • Microsoft Azure
  • Microsoft 365 Governance Strategy

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works We are able to provide training and support for all of the software services included in the Agilisys Office 365 persona-based solutions listing. Early-life support would be included in each of the solution deliveries and we are also able to offer ongoing support. This can include general user support, adoption training, ongoing proactive support, and can either be specific to the solution which has been delivered, or the scope can be extended to all of Office 365.

Service scope

Service scope
Service constraints Services are dependent on the availability of modern infrastructure and appropriate bandwitdth. More detailed constraints may depend on customer specific circumsatnces to evaluate against the Microsoft Service Descriptions available at https://technet.microsoft.com/en-us/library/office-365-service-descriptions.aspx Support services will predominantly be remote. On-site support can be provided for an additional cost.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times within service hours as per selected management service are:

P1 15 minutes, P2 30 minutes, P3 2 hours, P4 4 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Agilisys provide three levels of support for clients: Basic, Standard and Premium.
All three support levels include a UK-based support desk with cover across Monday to Friday (excluding bank holidays) 8am to 6pm. Clients can purchase extended support hours for an additional cost.
Basic support includes 16 technical support hours per month. Standard increases to 40 technical support hours per-month, with the Premium support package including unlimited technical support hours.
Both Standard and Premium support packages include change management and service reporting. Premium support includes advanced adoption and engagement reporting for Office 365, and up to one day of on-site Office 365 training workshops per month. As part of the Premium support package, Agilisys will also establish an Office 365 Champions Network, and run a monthly workshop.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £10 to £70 per user per year
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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