Sysdoc Ltd

Risk Management Solution

The Sysdoc Risk Tool delivers a standardised risk management solution supporting an end-to-end systematic approach. Identifying day to day risks and trends; displaying these in an innovative user interface including heat maps and dashboards. Provides the framework for a holistic approach to risks, safeguarding the organisation and improving mitigation measures.

Features

  • Out of the box SharePoint based Risk Management solution
  • Intuitive user interface (heat maps and dashboards)
  • Personalised access to information based on business roles
  • Real time results and historical metrics
  • Customisable reports
  • Azure’s content distribution network for fast load times
  • Azure and SharePoint enables easy integration with other SaaS
  • Data hosted in EU Data Centres with built in redundancy

Benefits

  • Deploy without the need for bespoke digital development
  • Supports compliance to ISO31000
  • Enables linkages between delivery of strategy & managing risk
  • Introduces standardised risk management
  • Enables risks to be identified, evaluated and mitigated
  • Collate and manage risks across the entire Department or Authority
  • Scalable for business growth by leveraging a repeatable cloud deployment
  • Intuitive administration of the tool through SharePoint’s native functionality
  • Leverages an already implemented SaaS
  • Proven to be more efficient and transparent

Pricing

£10.80 to £13.75 per licence per month

Service documents

G-Cloud 9

113704329609186

Sysdoc Ltd

Simon Niven

+44 203 002 4825

business.development@sysdoc.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Varied depending on requirements.
Cloud deployment model Public cloud
Service constraints No.
System requirements Various requirements.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times SLA agreement relating to issue severity. Flexible plans depending on client response requirement
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible High contrast options, font accessibility controls, sceen reader support and ARIA roles are clearly defined and implemented as part of all of our technical solutions
Web chat accessibility testing Our solutions are tested through the aXe automation framework. aXe provides a comprehensive a range of accessibility considerations, for further reference please refer to the aXe rule definition - https://github.com/dequelabs/axe-core/blob/master/doc/rule-descriptions.md
Onsite support Yes, at extra cost
Support levels "Acknowledge ticket and assign ownership 4hrs; within 4hrs of a ticket being raised Sysdoc will acknowledge receipt and assign ownership of the task to a member of the team within business hours.

Severity of issue and response action (within business hours):

High (system is non-functional); action taken within 4 hours
Medium (system is producing errors); action taken within 1 business day (8 hours)
Low (minor issue, does not prevent system function); action taken within 2 business days

Resolution is dependant on root cause analysis but will be actively communicated to the client when new information becomes avaliable or within a regular timeframe to advise on progress."
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Sysdoc provide a sliding scale of documenation and quick start videos to start using our solutions. This material covers a range of roles from end user to system administrator. Additional reference and training material or courses can be provided as part of an additional service if required.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Rich media (videos)
End-of-contract data extraction Our automation suite allows users to export the the core data of their solution at any time, however content ouside of our core features may require additional support to export.
End-of-contract process Data is retained for a period of 3 months by the vendor (Sysdoc). After that time all data is purged. The client can request the data be purged at any time.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Various differences depending on platform.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing High contrast options, font accessibility controls, sceen reader support and ARIA roles are clearly defined and implemented as part of all of our technical solutions
API Yes
What users can and can't do using the API Through an appropriate authenication token, all data can be consumed through our restful API. Custom API options can also be provided where required
API documentation Yes
API documentation formats
  • HTML
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The solution provides a number of system and user experience configuration options. Depending on a standalone or add-on deployment the range of configurables vary with a stand-alone option offering the widest range of flexibility and configuration options

Scaling

Scaling
Independence of resources If the solution is deployed in a cloud scope, automatic scaling is configured to support any demand on the system. If the client has requested a hybrid or on-premsis solution, a minimum infrastructure requirement will be advised based on the clients user base with options to add additional hardware to the cluster if required. Alternatively Sysdoc can provide a supplement cloud cluster that will pick up the load should the solution come under heavy use.

Analytics

Analytics
Service usage metrics Yes
Metrics types We can provide basic in application usage metrics with Google Analytics or another provider integration. We can also provide extended analytics features as part of the applications as an additional services.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Automation tools are provided as part of the admin experience, however there are also command line options that system administrators can use to perform additional operations
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability All of our services offer a 99.9% uptime guarantee saving supplier incidents out of our control (e.g. natural disaster)
Approach to resilience Our SaaS provided services use provide cloud infrastructure with multiple levels of failure resilience and data recovery controls. We leverage proven public clouds, namely Microsoft Azure and Amazon Web Services to deliver a scalable and robust service to our clients with load response and failure controls to ensure maximum resilencey and uptime for all of our services.
Outage reporting All service outages will be communicated to the client via email or, in the event of a serious issue, via direct telephone contact. Planned service outages are communicated a week in advance with a time window where their service will be unavaliable or unstable. Unplanned service outages are communicated as identified and regularly as new information becomes avaliable or every hour during the outage event.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels Access management can be provided as an isolated account management solution or as an integrated claims based service with the clients federated provider (i.e. ADFS or similar). Support and the solution are provided through the same account information and role assignments
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach We have several IT Security policies in place that are tailored to the ISO27001 standards. These cover multiple areas for IT securities. We ensure these are followed through compliance to our own internal procedures, all of which are fully documented.
Information security policies and processes We have several IT Security policies in place that are tailored to the ISO27001 standards. These cover multiple areas for IT securities. We ensure these are followed through compliance to our own internal procedures, all of which are fully documented.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We follow our own approach, more information can be disclosed with the client at the time.
Vulnerability management type Undisclosed
Vulnerability management approach Information on our process can be disclosed to the client.
Protective monitoring type Undisclosed
Protective monitoring approach Information on our process can be disclosed to the client.
Incident management type Undisclosed
Incident management approach Information on our process can be disclosed to the client.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £10.80 to £13.75 per licence per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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